User's Manual

Page 14

4. Hardware Reset

In case the user forgot the login password, the device can be reset by pressing (using a pin) the reset

button next to the LAN port for 10 seconds and then wait for the CPE to reboot and complete the

restart. The user can then be allowed to use the original default login password to gain access to the

unit WEB GUI again.

After factory reset, the device may need to be reconfigured by the user or even operator to gain

network access. This is not a recommended operation and special care must be taken to ensure the

device will be properly re-configured after factory reset.

5. FAQ and Troubleshooting

1) My PC cannot connect to the CPE.

 Re-plug the PC Ethernet cable and check if the PC LAN connection is up or showing activity.

 Check if the system run LED is on. If it is not, check the power cord and make sure it is

connected properly. Also verify that the AC power supply is available.

 If the PC LAN shows no activity and system run LED is off but the power cord is connected

properly and there is AC supply, then it is likely the adapter is damaged. Please contact

distributor to obtain replacement part.

2) My PC cannot acquire IP from the CPE.

 First check if the Network card is up and working properly. Then check the PC Network card

configuration and make sure the DHCP is enabled.

 To release and renew the correct IP address, please unplug the Ethernet cable from PC and

wait for about 5 seconds, then connect it again.

 If the problem persists, please contact the operator or distributor for further diagnose.

3) My CPE networking is not working properly.

 You may want to check if the WAN connection is up and running properly. You can do this by

 You may want to perform a factory reset and see if the problem is being corrected. You can do

this by log into the WEB GUI using “admin” password and perform restore the unit to default

factory setting.

 If the problem cannot be corrected by factory reset, please contact the operator or distributor

for further diagnose.

4) I forget the login password and like to reset the unit to factory default.

 The user can hold the RESET button on the reverse side of CPE for 10 seconds to clear and

reset the unit to factory default setting.

 After the unit is reset to factory default, you can login using the default password.