User's Manual

Troubleshooting Guide
There are very few things that can go wrong with the PocketWizard Plus. In most cases, the first
indication of a problem is that "it just doesn't work". If you do have a problem, please follow the
troubleshooting steps in order.
Before you start troubleshooting:
· Make sure that there are good batteries in both transmitter and receiver, or a working AC
adapter plugged into the AC adapter jack.
· Turn both units off, wait a few seconds, then back on
· Make sure that both units are set to the same ID number
· Place the Local - both - remote switch on the transmitter in the BOTH position
These steps should fix most problems. If there is still a problem, use the following
troubleshooting table
Symptom / Cause - Solution
PROBLEM: The LED (transmitter or receiver) doesn't blink.
CAUSE/SOLUTION: If you have done all of the "Before you start" steps and a light doesn't
blink, that unit should be sent in for repair.
PROBLEM: The LED on the transmitter is stuck on Camera sync stuck on - unplug the sync
cable at the camera end. Bad cable - unplug the cable at the PocketWizard Plus end. Stuck test
fire button - press it and see that it snaps back out.
PROBLEM: When I press Test fire, the remote strobe doesn't fire, and the light on the receiver
doesn't turn on.
CAUSES/SOLUTIONS:
· Bad transmitter / receiver orientation - Try reorienting or repositioning the transmitter
and/or receiver according to the Transmitter/Receiver Orientation section.
· Too long a distance - see if moving closer to the receiver causes the unit to work
PROBLEM: When I press Test fire, the remote strobe doesn't fire, but the light on the receiver
does come on.
CAUSES/SOLTIONS:
· Bad cable - try connecting the pack to the sync out on the transmitter, and press test fire.
If the strobe works connected to the transmitter, the receiver needs repair. If the strobe
does not work when connected to the transmitter, replace the cable.
· Incompatible pack - If you have replaced the cable, and the strobe still doesn't work
(connected to either the transmitter or the receiver), it may not be compatible with the
PocketWizard Plus. Try another pack (of a different model), if the second pack works
then the first is not compatible. Some older packs have very high sync voltage and are
not compatible with the PocketWizard Plus.