Network Configuration Guide • Images of LW-1000P are used throughout this manual to explain how to operate a printer. • Printer operations described in this manual vary among printer models. For more details, see the manual of your printer. • The screenshots used throughout this manual may slightly differ from actual screens. © 2016-2019 Seiko Epson Corporation. All rights reserved.
Contents Before completing settings 5 Network settings configuration .................................................... 5 Wireless LAN connection .................................................................................................................6 Wired LAN connection ......................................................................................................................7 Checking the wireless connection mode of the printer ...................................................
Contents Connecting from a portable terminal 64 Epson iLabel application for portable terminals .....................65 Connecting to a printer from a portable terminal such as a smartphone or tablet ................................................66 Adding a second computer or portable terminal 67 Adding a computer ........................................................................67 Adding a terminal such as a smartphone or tablet .................
Contents Troubleshooting 91 Troubleshooting issues with network settings made using the Label Editor installer ................................................92 Troubleshooting issues with network settings made using the Network Configuration Tool ...................................93 Troubleshooting issues with wireless LAN connections (Infrastructure Mode) .................................................................97 Troubleshooting issues with wireless LAN connections (Simple AP Mode) .......
Before completing settings Network settings configuration Important While installing the printer driver or other software, do not connect a network cable, a USB cable, or any other connection cable to the printer until you are instructed to do so. This printer is compatible with the below types of network connections. Choose whichever one you want to connect to.
Before completing settings Wireless LAN connection There are two types of wireless LAN connections available, one of which uses an access point to connect and the other which does not. Select the connection method that best matches your network environment. When using an access point (Infrastructure Mode) Infrastructure Mode is a communications mode that connects through a commercial access point, broadband router, or similar tool.
Before completing settings ÎÎAutomatic setup by using a button on the printer (p. 40) ÎÎManual setup (get required printer information by printing network status) (p. 48) When connecting the printer to a smartphone or a tablet computer, go to the link below. ÎÎConnecting from a portable terminal (p. 64) Important • Up to four devices can be connected at the same time with connections using Simple AP Mode.
Before completing settings Checking the wireless connection mode of the printer Infrastructure Mode (connected using an access point) The / Mode. lamp stays on while the printer is connected to a wireless LAN in Infrastructure Button Lamp Lamp Simple AP Mode (connected without using an access point) The Mode.
Before completing settings Selecting a connection method Select the method that best matches your system environment. If not sure which connection method to use, use the below flowchart to guide you through the available selections. Can the computer be connected to the Internet? No Does the computer come with a wireless LAN function? Yes You can use a Wireless LAN (Simple AP Mode) connection. Check the next page for connection procedures. ÎÎ Setting up a wireless LAN connection (Simple AP Mode) (p.
Before completing settings If connecting a device other than a computer to the printer, follow the procedures in Connecting from a portable terminal (p. 64). Important You will need part or all of the information listed below if planning to configure wireless LAN settings manually or wanting to use a fixed IP address for the printer. Check with your network administrator in advance. Getting everything ready in advance will allow you to set up your network smoothly.
Connection settings for connecting to computer There are three different methods available for connecting to a computer, which are listed below. Select the method that best matches your system environment. Important While installing the printer driver or other software, do not connect a network cable, a USB cable, or any other connection cable to the printer until you are instructed to do so. Memo The network settings can be checked and changed later on. For details, check the page listed below.
Connection settings for connecting to computer Configuring settings for a wireless LAN using automatic push button configuration (WPS) This configuration method can be selected when a WPS-enabled access point is used and other wireless devices (handsets) are set using the WPS button. Press the / button on the back of the printer and the WPS button on the access point to start communications between the printer and access point and to trigger the necessary network settings to configure automatically.
Connection settings for connecting to computer 2. 3. 4. Press the [Install application and driver] button. Check the content of the displayed License Agreement, and click [Agree] to signify that you have read and agree to the terms and conditions of the License Agreement. Next, follow the instructions on screen to proceed with the installation process. Select [Label Editor]. If needed, select the Network Configuration Tool, too.
Connection settings for connecting to computer 14 5. Select a model (the printer to be used). 6. Select [Wired LAN, wireless LAN connections].
Connection settings for connecting to computer 7. Select [Configure LAN settings]. Memo If the network settings have already been configured on the printer (when adding a computer to connect or something similar), select [Do not configure LAN settings].
Connection settings for connecting to computer 8. Select [Obtain the IP address automatically]. Memo Check the procedures on the next page to set the IP address for the printer manually. ÎÎRefer to the “Memo“ in Wireless LAN settings using a PIN code (when automatically acquiring the IP address from the printer) (p. 20) 9. 16 Select [Wireless LAN].
Connection settings for connecting to computer 10. With the network cable and USB cable left unconnected, turn on the power to the printer. Press the button repeatedly to scroll through the printer connection modes until you get to Infrastructure Mode. Button Lamp Lamp Memo Press the button to switch the printer mode to Infrastructure Mode, which will cause the / lamp to start flashing. You can also check the printer connection mode by printing out the network status from the printer.
Connection settings for connecting to computer 11. 12. 18 Follow the instructions on the screen to proceed with the settings configuration procedure. Once the instruction to press the [WPS] button for the access point appears on the screen, check to make sure that the printer power is turned on and then press the [WPS] button. The / lamp on the printer will begin to flash, signaling the start of automatic configuration. Once the settings have been / lamp will light up solid.
Connection settings for connecting to computer 13. The installer will search the network and display a list of printers that are connected to the network. Select the printer to be used. Memo • The printer will appear once the network settings have been configured. Try completing the following procedures if the printer fails to show up: If the IP address was set manually: Press the [Restart the search using a specified IP], and input the specified IP address on the screen that appears.
Connection settings for connecting to computer Wireless LAN settings using a PIN code (when automatically acquiring the IP address from the printer) This configuration method can be selected if the access point used is compatible with a WPS PIN code input method. The description here lists procedures for when the IP address for the printer is to be acquired automatically.
Connection settings for connecting to computer 1. 2. Insert a tape cartridge into the printer, and turn on the power. Press and hold down the / button located on the back of the printer for at least 3 seconds. The / lamp will begin flashing, and the [PIN code] will then be printed out from the printer. Important The PIN code cannot be printed out in any other mode except for Infrastructure Mode.
Connection settings for connecting to computer 3. / lamp is still Register the PIN code to the access point while the flashing. The / lamp will light up solid as soon as the connections to and settings for the access point have been completed. Important If the / lamp is turned off, it indicates that the network settings have not been configured properly. Return to Step 2 to try configuring the network settings. 4. 5. 6. 22 Start the Label Editor installer on a computer.
Connection settings for connecting to computer 7. 8. Select [Label Editor]. If needed, select the Network Configuration Tool, too. Select a model (the printer to be used).
Connection settings for connecting to computer 24 9. Select [Wired LAN, wireless LAN connections]. 10. Select [Do not configure LAN settings].
Connection settings for connecting to computer 11. Check the [Register to Windows Firewall] checkbox, and proceed to the next screen.
Connection settings for connecting to computer 12. The printer set to the PIN code will appear on the screen. Select this printer to proceed. Memo • The printer will appear once the network settings have been configured. If the printer fails to appear, press the [Search again] button to try again. If the printer still fails to appear even after you have completed the above, it indicates that the printer network settings have not been configured completely. Try starting over from the beginning.
Connection settings for connecting to computer Configuring settings for a wireless LAN manually This is a configuration method in which all information needed to configure a wireless LAN connection is input manually. Important Part or all of the below information will be needed to configure wireless LAN settings manually. Check with your network administrator in advance.
Connection settings for connecting to computer 2. 3. 4. 28 Press the [Install application and driver] button. Check the content of the displayed License Agreement, and click [Agree] to signify that you have read and agree to the terms and conditions of the License Agreement. Next, follow the instructions on screen to proceed with the installation process. Select both [Label Editor] and [Network Configuration Tool].
Connection settings for connecting to computer 5. 6. Select a model (the printer to be used). If you have already installed a USB driver of the printer, press the [Cancel] button and proceed to Step 9. Select [USB connection]. Memo The USB printer driver will need to be installed before you can use the Network Configuration Tool. Select [USB connection] and install the USB printer driver.
Connection settings for connecting to computer 7. Follow the instructions on the screen to install the USB printer driver. Memo Follow the instructions shown on the screen to connect the computer and printer together using a USB cable. 8. 9. 30 Close the installer once you have finished installing the USB printer driver. Start up the Network Configuration Tool. Click [Start] - [All Programs] (or [Programs]) - [EPSON] - [Label Editor Network] [Network Configuration Tool], in the order given.
Connection settings for connecting to computer 10. Confirm that the printer and the computer are connected via a USB cable. Then select the printer, and press the [Confirm] button. Memo The USB printer driver may not be installed correctly if the printer fails to appear. Try reinstalling the USB printer driver starting from the beginning of the installation procedures.
Connection settings for connecting to computer 11. The configuration tool menu appears. Memo For details on how to use the Network Configuration Tool, check the next page. ÎÎChecking/changing the printer network settings (p.
Connection settings for connecting to computer 12. Select [Network] - [Wireless] - [Basic] from the tree menu at left and then select [Infrastructure] from the [Communication Mode] that appears at right. Do not press the [Send] button yet. The settings are not complete. Go to the next step. Important Do not press the [Send] button until explicitly instructed to do so in the procedures listed in this manual.
Connection settings for connecting to computer 13. Enter the network settings information that you have prepared in advance. Press the [Select an SSID] button and select the target SSID. Then enter a preshared key in the [PSK (Pre-Shared Key)] field. Memo • Check to make sure that all necessary settings have been entered correctly. • Press the [Select an SSID] button to pull up the SSID for the wireless LAN detected by the printer.
Connection settings for connecting to computer 14. After entering and checking the information to make sure that it is all correct, press the [Send] button. When a confirmation message appears, click [OK]. Important Check the below details if any error messages appear after you press the [Send] button. If a communications error appears: Check the printer power and USB cable connection status to make sure that the power is on and the cable connected, and try pressing the [Send] button again.
Connection settings for connecting to computer 15. 16. 36 Press the [Cancel] button to exit the Network Configuration Tool. Disconnect the USB cable from the printer and computer. Start the Label Editor installer again. On the screen shown below, select [Install driver only]. Then select the target printer on the next screen.
Connection settings for connecting to computer 17. 18. Follow the instructions shown on the screen to proceed unitl the next screen appears. Once the screen appears, select [Wired LAN, wireless LAN connections]. Select [Do not configure LAN settings].
Connection settings for connecting to computer 19. Select the printer to be used. If you follow the instructions shown on screen to continue configuring the settings, the network printer driver will begin installing. The settings configuration process will finish when the installation is completed. Print a test page from the Label Editor to check to ensure that the printer is running correctly. Memo • The printer will appear once the network settings have been configured.
Connection settings for connecting to computer Setting up a wireless LAN connection (Simple AP Mode) Here, a description will be provided of the method for setting up a wireless LAN connection in Simple AP Mode. The below conditions must be met before this connection mode can be used. • The computer or phone to be connected is set up for wireless LAN and the wireless LAN switch is turned on • The computer is not connected to a network through a wireless LAN.
Connection settings for connecting to computer Configuring settings for a wireless LAN in Simple AP Mode using automatic push button configuration (WPS) 1. Start the Label Editor installer on a computer. 2. Press the [Install application and driver] button. 3. 40 Check the content of the displayed License Agreement, and click [Agree] to signify that you have read and agree to the terms and conditions of the License Agreement.
Connection settings for connecting to computer 4. 5. Select [Label Editor]. If needed, select the Network Configuration Tool, too. Select a model (the printer to be used).
Connection settings for connecting to computer 42 6. Select [Wired LAN, wireless LAN connections]. 7. Select [Configure LAN settings].
Connection settings for connecting to computer 8. Select [Wireless LAN].
Connection settings for connecting to computer 9. Once the next screen appears, leave the network cable and USB cable left unconnected, and turn on the power to the printer. Press the button repeatedly to scroll through the printer connection modes until you get to Simple AP Mode. Button Lamp Lamp Memo The / lamp will light up if the printer is set to Simple AP Mode. You can also check the printer connection mode by printing out the network status from the printer. Check the next page for details.
Connection settings for connecting to computer 10. Follow the instructions on the screen to proceed with the settings configuration procedure. Once the instruction to press the / button on the printer appears on the screen, check to make sure that the printer power is turned on and then press the / button. / lamp on the printer will begin to flash, signaling the start of The automatic configuration. button 11.
Connection settings for connecting to computer 12. 46 Check the [Register to Windows Firewall] checkbox, and proceed to the next screen.
Connection settings for connecting to computer 13. Select a printer. Memo The printer will appear if it is set to Simple AP Mode. If the printer fails to appear, press the [Search again] button to try again. If the printer still fails to appear, check that the printer is set to the correct wireless LAN mode, and try running the search again.
Connection settings for connecting to computer Configuring settings for a wireless LAN in Simple AP Mode manually If not able to configure the settings for a wireless LAN in Simple AP Mode using automatic push button configuration (p. 40), try the procedures included here to configure the settings. After switching the printer mode to Simple AP Mode, change the wireless LAN settings on the computer manually. 1. With the network cable and USB cable left unconnected, turn on the power to the printer.
Connection settings for connecting to computer 3. Check the network status information that was printed out. Configure the network settings using the [SSID] and [Password] listed in the box. Software 2.222 Printer LW-1000PXXXXXX Bonjour EPSON LW-1000P WLAN Mode Infrastructure IP Auto(192.168.0.1/255.255.255.0) MAC XXXXXXXXXXXX IP Auto(0.0.0.0/255.255.255.0) MAC XXXXXXXXXXXX SSID SSIDXXXXXXXX 4.
Connection settings for connecting to computer 5. Start the Label Editor installer on a computer. 6. Press the [Install application and driver] button. 7. 50 Check the content of the displayed License Agreement, and click [Agree] to signify that you have read and agree to the terms and conditions of the License Agreement. Next, follow the instructions on screen to proceed with the installation process.
Connection settings for connecting to computer 8. 9. Select [Label Editor]. If needed, select the Network Configuration Tool, too. Select a model (the printer to be used).
Connection settings for connecting to computer 52 10. Select [Wired LAN, wireless LAN connections]. 11. Select [Do not configure LAN settings].
Connection settings for connecting to computer 12. Select a printer. Memo If the printer fails to appear, press the [Search again] button to try again. If the printer still fails to appear, check that the printer is set to the correct wireless LAN mode, and try running the search again or start over from the beginning. If you follow the instructions shown on screen to continue configuring the settings, the network printer driver will begin installing.
Connection settings for connecting to computer How to disconnect the printer from Simple AP Mode Up to four wireless devices can be connected to a printer in Simple AP Mode. When four wireless devices have already been connected, and you want to connect a new wireless device, first you need to disconnect one of the four devices. Make sure the device you are going to disconnect is not using the printer, and disable the device’s wireless setting or connect it to another network.
Connection settings for connecting to computer Configuring settings for a wired LAN connection Connect the computer and printer to a commercial broadband router or hub via a LAN cable. Important The computer needs to be connected to a network device such as a router and the network enabled in advance before you will be able to proceed. 1. Start the Label Editor installer on a computer. 2. Press the [Install application and driver] button. 3.
Connection settings for connecting to computer 4. 5. 56 Select [Label Editor]. If needed, select the Network Configuration Tool, too. Select a model (the printer to be used).
Connection settings for connecting to computer 6. Select [Wired LAN, wireless LAN connections]. 7. Select [Configure LAN settings].
Connection settings for connecting to computer 8. Select [Obtain the IP address automatically]. Memo Check the procedures on the next page to set the IP address for the printer manually. ÎÎSetting the IP address for the printer manually (p. 61) 9. 58 Select [Wired LAN].
Connection settings for connecting to computer 10. 11. Follow the instructions on the screen, and connect the printer to the hub or broadband router using a network cable. Check the [Register to Windows Firewall] checkbox, and proceed to the next screen.
Connection settings for connecting to computer 12. The installer will search the network and display a list of printers that are connected to the network. Select the printer to be used. Memo • The printer will appear once the network settings have been configured. Try completing the following procedures if the printer fails to show up: If the IP address was set manually: Press the [Restart the search using a specified IP], and input the specified IP address on the screen that appears.
Connection settings for connecting to computer Setting the IP address for the printer manually Complete the below procedures to manually configure the necessary settings to use a fixed IP address of the printer when the below screen appears while the network settings are being configured. Memo The information needed for setting an IP address manually is as listed below. Check with your network administrator beforehand to prepare all information needed and help the process go more smoothly.
Connection settings for connecting to computer 2. Install the USB printer driver in order to set the IP address for the printer. Follow the instructions shown on screen to install the printer driver. Important Follow the instructions shown on the screen to connect the printer and computer together using a USB cable. Be sure to leave the USB cable connected once the USB printer driver has been installed as you will need it to set the IP address. 62 3. Select [Wired LAN]. 4.
Connection settings for connecting to computer 5. Once the next screen appears, disconnect the USB cable from the printer. Next, select the network connection method to be used and proceed with configuring the settings.
Connecting from a portable terminal A description will be provided of methods for connecting a portable terminal such as a smartphone or tablet to a printer that has had its network settings configured. Important You will need to configure the network settings in advance on the printer depending on the connection method. • The printer will be set to Simple AP Mode for cases involving one printer and one portable terminal device. ÎÎ Setting up a wireless LAN connection (Simple AP Mode) (p.
Connecting from a portable terminal Epson iLabel application for portable terminals In order to print labels on the printer from your smartphone or tablet device, you will need to install software that supports your particular smartphone or tablet device. Memo • Check the Seiko Epson Corporation for the latest information on compatible operating systems. ÎÎhttp://www.epson.
Connecting from a portable terminal Connecting to a printer from a portable terminal such as a smartphone or tablet Below is a description of the procedures for connecting to a printer using the Epson iLabel application for portable terminals. 1. Start up the application, tap on the tool bar, and then display the list of the applicable printers that can be used on the print setting menu. A list will come up that lists the applicable printers that can be used. 2.
Adding a second computer or portable terminal Below is a description of the procedures for enabling the printer to be used on a separate computer (a second or subsequent computer) or portable terminal device other than the computer used to configure the network settings for the printer via a network. Adding a computer 1. Start the Label Editor installer on a computer. 2. Press the [Install application and driver] button. 3.
Adding a second computer or portable terminal 4. 5. 68 Select [Label Editor]. If needed, select the Network Configuration Tool, too. Select a model (the printer to be used).
Adding a second computer or portable terminal 6. Select [Wired LAN, wireless LAN connections]. 7. Select [Do not configure LAN settings].
Adding a second computer or portable terminal 8. Select a printer. Memo • The printer will appear once the network settings have been configured. Try completing the following procedures if the printer fails to show up: If the IP address was set manually: Press the [Restart the search using a specified IP], and input the specified IP address on the screen that appears. If the IP address was obtained automatically: Press the [Search again] button.
Adding a second computer or portable terminal Adding a terminal such as a smartphone or tablet Install the application using the procedures outlined in Connecting to a printer from a portable terminal such as a smartphone or tablet (p. 66). Start up the application, tap on the tool bar, and then display the list of the applicable printers that can be used on the print setting menu. A list will come up that lists the applicable printers that can be used.
Checking/changing the printer network settings There are two methods available for checking the network settings for the printer, one is to check by printing the network status from the printer and the other is to check using the Network Configuration Tool. You can use the Network Configuration Tool to make changes to the printer network settings. How to check the network settings on the printer alone You can check the network settings by printing the network status from the printer.
Checking/changing the printer network settings 2. The network setting details will be printed out. Software 2.222 Printer LW-1000PXXXXXX Bonjour EPSON LW-1000P WLAN Mode Infrastructure IP Auto(192.168.0.1/255.255.255.0) MAC XXXXXXXXXXXX IP Auto(0.0.0.0/255.255.255.0) MAC XXXXXXXXXXXX SSID SSIDXXXXXXXX 3. SSID DIRECT-LW-1000PXXXXXXXX Password 12345678 The types of details printed out on the tape are as listed below.
Checking/changing the printer network settings Item Printing examples Description SSID DIRECT-LW1000PXXXXXXXX Prints out the SSID used in Simple AP Mode. Password 12345678 Prints out the password used in Simple AP Mode. How to check from a computer To check the network settings from a computer, use the Network Configuration Tool, which is installed at the same time as Label Editor.
Checking/changing the printer network settings 2. Select a printer. Memo The USB printer driver may not be installed correctly if the printer fails to appear. Try reinstalling the USB printer driver starting from the beginning of the installation procedures.
Checking/changing the printer network settings 3. 4. The configuration tool menu appears. Select the item that you wish to check from the tree menu at left and then check the network settings for that item. Important • When making changes to the network settings, check to confirm that the name of the printer for which settings are to be changed appears in the upper left on the screen.
Checking/changing the printer network settings Network settings details that can be checked/changed Select the details that you wish to check/set from the below list of items. Descriptions for items are listed on the specified reference pages. Setting to check/change Setting item Configurable Reference page General settings Printer Name To check/change the name of the printer Bonjour Name used on the network Bonjour Service Name Yes Yes p.
Checking/changing the printer network settings Setting to check/change Setting item Configurable Reference page Wired LAN settings To check/confirm the wired LAN connection status Connection status No Wired LAN MAC Address No How to acquire the IP address Yes To check/change the IP address settings IP Address Subnet Mask p.
Checking/changing the printer network settings To check/change the name of the printer used on the network Screen that appears when you select [Network] - [Shared] - [Basic] in the tree menu at left. Item details that can be checked/changed are as listed below. (1) (2) (3) # Item Configurable Setting details 1 Printer Name Yes Name of the printer used on the network. The printer is displayed under this name when checked from a Windows-based computer.
Checking/changing the printer network settings To check/change the wireless LAN mode Screen that appears when you select [Network] - [Wireless] - [Basic] in the tree menu at left. Item details that can be checked/changed are as listed below. (1) # 1 80 Item Communication Mode Configurable Setting details Yes Indicates the communications mode that the printer is set to. You can select and change back and forth between any of the three available modes: Infrastructure, Simple AP, and Disable Wi-Fi.
Checking/changing the printer network settings To check/change the Infrastructure Mode settings Screen that appears when you select [Network] - [Wireless] - [Infrastructure] in the tree menu at left. Item details that can be checked/changed are as listed below.
Checking/changing the printer network settings # 1 Item Wireless Connection Status Configurable Setting details No Displays the wireless LAN status as Online or Offline. Press the [Confirm Connection] button to update to the latest connection status. Also displays the applicable standards for the wireless LAN that you are connected to. 2 Auto/Manual Yes You can select between [Auto] and [Manual] as the method to use to acquire the IP address.
Checking/changing the printer network settings To check/change Simple AP Mode settings Screen that appears when you select [Network] - [Wireless] - [Simple AP] in the tree menu at left. Item details that can be checked/changed are as listed below. (1) (2) (3) (4) (5) (6) (7) (8) # Item Configurable Setting details 1 Wireless Mode No Displays the applicable standards for the wireless LAN that you are connected to.
Checking/changing the printer network settings # 8 Item PSK (Pre-Shared Key) Configurable Setting details Yes Displays the PSK (Pre-Shared Key) used by the printer in Simple AP Mode. Important If you make changes to the Encryption Method, SSID, or PSK (Pre-Shared Key), the wireless devices connected in Simple AP Mode will be disconnected and will need to be reconfigured. Make sure to proceed carefully when attempting to change the SSID and PSK (Pre-Shared Key) for connected devices.
Checking/changing the printer network settings To check/confirm the wired LAN connection status Screen that appears when you select [Network] - [Wired] - [Basic] in the tree menu at left. Item details that can be checked/changed are as listed below. (1) (2) (3) (4) (5) (6) # Item Configurable Setting details 1 Wired Connection Status No Displays the connection status of the wired LAN. Press the [Confirm Connection] button to update to the latest connection information.
Checking/changing the printer network settings To check the software information/To check the printer timeout settings Screen that appears when you select [Printer] - [Basic] in the tree menu at left. Item details that can be checked/changed are as listed below. (1) (2) # 86 Item Configurable Setting details 1 Firmware No Displays the firmware version of the printer.
Checking/changing the printer network settings To change the password used to change the settings Screen that appears when you select [Printer] - [Password] in the tree menu at left. Item details that can be checked/changed are as listed below. (1) (2) # Item Configurable 1 Change the administrator password Yes Select this check box when you change the administrator password. Yes Used to enter the new password that is to be set. The new password needs to be entered twice to confirm the changes.
Checking/changing the printer network settings Sending the network settings to the printer After making changes to the network settings, press the [Send] button at the bottom of the screen to send the edited settings details to the printer and complete the configuration procedures. Important If there is a password for making changes set, the password entry screen will appear when you press the [Send] button. Enter the password that was set.
Initializing the Network Settings Complete the below procedures to initialize the network settings for the printer. Important When the initialization process is run for the network settings, all settings related to Wireless LAN (Infrastructure Mode/Simple AP Mode) and Wired LAN are initialized and reset back to their factory defaults. The password used to change the network settings will also be reset. 1. Check to make sure that the power to the printer is turned off. 2.
Initializing the Network Settings 3. The lamp, / lamp, and / of the network settings will then begin. lamp will light up, and initialization Lamp Lamp 4. Lamp The three lamps turn off when the initialization of the network settings is complete. Memo If initializing the network settings, make sure to reconfigure the network settings once the initialization process is completed.
Troubleshooting This section lists troubleshooting procedures for resolving issues with the network settings for the printer. ÎÎTroubleshooting issues with network settings made using the Label Editor installer (p. 92) ÎÎTroubleshooting issues with network settings made using the Network Configuration Tool (p. 93) ÎÎTroubleshooting issues with wireless LAN connections (Infrastructure Mode) (p. 97) ÎÎTroubleshooting issues with wireless LAN connections (Simple AP Mode) (p.
Troubleshooting Troubleshooting issues with network settings made using the Label Editor installer A "Unable to communicate with the printer. Connect the USB cable to the printer and turn the power on." message appears In order to install the USB printer driver, even when using the printer via a network, you will need to connect the printer to a computer using a USB cable. Check the USB connection status for the printer and computer. A "Printer cannot be found. Check the connection to the printer.
Troubleshooting Troubleshooting issues with network settings made using the Network Configuration Tool A "Exchanging data for acquiring the printer information did not complete. Check the connection with the printer." message appears Check to make sure that the printer is not exhibiting any of the statuses listed below. • Is the printer currently printing? If the printer is currently printing, wait until it is finished and then try again.
Troubleshooting A "Unable to set the data on the printer. Check the settings." message appears. Check to confirm that there are no errors, omissions, or other problems with the data input to the Network Configuration Tool. A "If the printer IP address or printer name (printer name, Bonjour name, or Bonjour service name) is changed, communication may become no longer possible." message appears.
Troubleshooting 3. 4. Click on [Ports], select the port that is checked off in [Ports], and then click [Configure Port...]. Enter the newly set IP address on the displayed screen, check the checkbox for “Yes” under [Tracking by printer name], and then press the [OK] button.
Troubleshooting Memo If the problem still occurs, re-install the network printer driver using the Label Editor installer. ÎÎConnection settings for connecting to computer (p. 11) To switch the printer for which network settings are to be checked/changed Press the [Cancel] button to exit the Network Configuration Tool. Then, restart the Network Configuration Tool, and select a printer.
Troubleshooting Troubleshooting issues with wireless LAN connections (Infrastructure Mode) Is the power for the network device (access point/broadband router) turned on? Check to make sure that the power on the network device is turned on. If the power is already turned on, check to ensure that the network is not currently being used and then turn the power off and back on again.
Troubleshooting Is the correct SSID set to the printer? The printer will not be able to connect to the network device (access point/broadband router) if the SSID of the printer is different from that used for the network device. If connecting in Simple AP Mode, you will not be able to connect the printer to the network if the name of the network in Simple AP Mode and the SSID set for the printer are different. Check the SSIDs for the connection device and printer to see if they are the same or not.
Troubleshooting Are there several different computers and network devices connected to the same network? When there are several computers and network devices connected to a network, the IP addresses for the computers and network devices may not be able to be acquired from the DHCP server, resulting in the device or devices not being able to connect to the network. Turn off or disconnect any computer or network device not being used to increase the number of IP addresses available.
Troubleshooting Troubleshooting issues with wireless LAN connections (Simple AP Mode) Connecting to the Internet from your windows-based computer becomes impossible after the computer is connected to the printer in Simple AP Mode. The computer is using a USB mobile device for the Internet access. Connecting to the printer in Simple AP Mode may take precedence over connecting to the Internet using a low-speed mobile device.
Troubleshooting 2. 3. Select [Wireless Network Connection] (DIRECT-XXXXXXXX) and then right-click and select [Properties] from the menu displayed. Select [Internet Protocol Version 4 (TCP/IPv4)], and click on [Properties].
Troubleshooting 4. 5. 102 Click on the [Advanced...] tab. Uncheck the [Automatic metric] checkbox, and enter "100" into the [Interface metric] setting box.
Troubleshooting 6. Close all open windows. If still unable to connect to the Internet even after completing the above steps, repeat Step 3 above using [Internet Protocol Version 6 (TCP/IPv6)]. The Wi-Fi connection was dropped suddenly Check to make sure that none of the below items are true.
Troubleshooting Troubleshooting issues with wired LAN connections Is the power for the network device (broadband router/hub) turned on? Check to make sure that the power on the network device is turned on. If the power is already turned on, check to ensure that the network is not currently being used and then turn the power off and back on again.
Troubleshooting Is the same IP address being used for more than one computer or other device? If the same exact IP address is used for more than one device connected to a network such as a printer or computer, network communications may become unstable or drop out. Check the IP address for each device and reset the IP addresses for any devices using the same one. Memo Proceed to the below page if still not able to connect even after checking the above items.
Troubleshooting Methods for resolving issues with not being able to connect at all Try reconfiguring the connection settings for the computer and network device. Check the manual for your network device or contact the manufacturer directly for instructions and assistance on how to connect a computer and the network device. Reset the network settings for the printer back to their initial default settings and then try reconfiguring the network settings for the printer.
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