Compatibility Guide

92
Troubleshooting
Troubleshooting issues with network settings
made using the Label Editor installer

A "Unable to communicate with the printer. Connect the USB
cable to the printer and turn the power on." message appears
In order to install the USB printer driver, even when using the printer via a network,
you will need to connect the printer to a computer using a USB cable. Check the USB
connection status for the printer and computer.

A "Printer cannot be found. Check the connection to the
printer." message appears
Check to make sure that the printer is not exhibiting any of the statuses listed below.
• The message appears when you press the [Search again] button on the [Select printer]
screen. If the network settings for the printer were congured such that the printer and
the computer used to install the software were placed in dierent network segments
(that is, the printer is connected to a network outside of the range of the router as
viewed from the computer), the printer will not be found during searches using the
[Search again] button.
In such cases, use the [Restart the search using a specied IP] button to search again
using a specied IP address.
• The network settings for the printer may not be congured correctly.
Have your network administrator check the information needed for conguring the
network settings and then try to congure the settings again.