User manual

18
5 Troubleshooting
Problem
Possible cause
Solution
Display
does not turn on
No power
1.
Check if the device is connected to
power outlet.
2. Check if the main fuse was triggered.
Display
indicates
“Lamp error“
One or both of the UV
-
C
lamps are broken or
missing
1.
Replace the UV
-
C lamps.
See
6.5
,
page
22.
Or:
2. Send device to service:
e-Mail:
[e-mail]
https://lilac.works/faq/#support
UV
-
C
lamps are broken
or defect
Mechanical impact to UV
-
C
lamps.
Heavy vibration
CAUTION. Lamp contains
mercury. Health hazard. Avoid
direct skin contact.
For handling of broken UV-C lamps follow
instructions (see 7.2, page 30)
Display
indicates
“Lamp replacement
recommended”
UV
-
C lamps have exceeded
4000 disinfection cycles.
1.
Replace the UV
-
C lamps.
See
6.5
page
22.
Or:
2. Send device to service:
E-Mail:
[e-mail]
https://lilac.works/faq/#support
Display
indicates
“
Error
XYZ“
Intern
al error
Contact support
:
e-Mail: [e-mail]