User manual

LaCinema Black PLAY Troubleshooting
User Manual page 45
7. Troubleshooting
If your LaCinema Black PLAY is not working correctly, please refer
to the following checklist to determine the source of the problem.
If you have gone through all of the points on the checklist and your
LaCinema Black PLAY still does not work properly, please
check the FAQs that are regularly published on our website –
www.lacie.com. One of these FAQs may provide an answer to
your specific question. You can also visit the downloads page,
where the most recent software updates will be available.
If you need further assistance, please contact your LaCie reseller
or LaCie Customer Support (see section 8. Contacting Customer
Support for details).
Manual Updates
LaCie strives to give you the most up-to-date, comprehensive user
manuals available on the market. It is our goal to provide you with
a friendly, easy-to-use format that will help you quickly install and
utilize the many functions of your new device.
If your user manual does not reflect the configuration of the prod-
uct you purchased, please check our website for the most current
version of the user manual.
www.lacie.com
Problem Question Answer
Checking the firm-
ware version.
How do you know which firmware
version your LaCinema Black is
using?
To check which firmware is currently installed on your LaCinema
Black, use the remote control to navigate to the Settings > Version
menu. The firmware version will be displayed.
How do you get new firmware, and
how do you install it?
For a detailed explanation, please see section 6.2. Firmware Update
or go to www.lacie.com.
DivX® and XviD®
compatibility.
When a new version of DivX® or
XviD® is released, will the LaCin-
ema Black be able to play those
files, too?
Provided that the new version complies with the ISO MPEG- 4 stan-
dard, the LaCinema Black should be able to play the new versions.
Does the LaCinema Black support
external subtitles with DivX® files?
Yes, the LaCinema Black does support this functionality by using
Unicode text files with extensions .sub (MicroDVD format) and .smi.
In order to work correctly, use the same file name for both the video
file and subtitle text file, and store both of them in the same folder
location on your LaCinema Black. For example, if the file name of the
video file is “Movie.avi,” then you will need to re-name the subtitle text
as either “Movie.sub” or “Movie.srt.”