User manual

LaCie Box • DESIGN BY NEIL POULTON Troubleshooting
User Manual page 21
Problem Question Answer
The drive is not run-
ning noticeably faster
when connected via
Hi-Speed USB 2.0.
Is the drive connected to a stan-
dard USB port on your computer?
If your drive is connected to a standard USB port, this is normal. A
Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0
performance levels when it is connected directly to a Hi-Speed USB
2.0 port. Otherwise, the Hi-Speed USB 2.0 device will operate at the
slower USB transfer rates. For more information, please see section
4.1. Optimizing Data Transfers.
Is the drive connected to a Hi-
Speed USB 2.0 port on your
computer?
Check to see that the Hi-Speed USB 2.0 drivers for both your host bus
adapter and device have been installed correctly. If in doubt, un-install
the drivers and re-install them. Also, make sure that you are connect-
ed directly to a Hi-Speed USB 2.0 port on your computer.
Does your computer or operating
system support Hi-Speed USB 2.0?
See sections 1.1. Minimum System Requirements and 4.1. Optimizing
Data Transfers for more information.