User manual

LaCie Box • DESIGN BY NEIL POULTON Contacting Customer Support
User Manual page 22
Before You Contact Technical Support
1. Read the manuals.
2. Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are cor-
rectly and firmly attached.
If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can’t get your drive to work properly,
contact us at www.lacie.com. Before contacting us, make sure that you are in front of your computer and that you have the following
information on hand:
Information Where to Find Information
1. LaCie hard drive serial number Located on a sticker at the back of drive or on the original packaging
3. Macintosh/PC model
Mac users: Click on the Apple icon in the menu bar and select About
This Mac.
Windows users: Right click My Computer and select Properties > Gen-
eral.
4. Operating system version
5. Processor speed
6. Computer memory
7. The brands and models of other internal and external
peripherals installed on your computer
Mac users: Click on the Apple icon in the finder bar and select About This
Mac. Select More Info... The Apple System Profiler will launch and will list
your internal and external peripherals.
Windows users: Right click My Computer and select Properties > Hard-
ware.
6. Contacting Customer Support