User manual

LaCinema PlayHD Troubleshooting
User Manual page 55
10.3. USB Connection (Windows Users)
Problem Question Answer
The drive is not
recognized by the
computer.
Has the drive been formatted? Make sure that the drive has been formatted properly. Please see 8. Refor-
matting the LaCinema PlayHD Hard Disk.
Does your operating system sup-
port the disk file system format?
Check your computer’s documentation and see 8. Reformatting the LaCin-
ema PlayHD Hard Disk.
Is there an icon for the drive in My
Computer/Computer?
Go to My Computer/Computer and look for an icon and drive letter as-
signed to the LaCie drive. If the drive does not appear, follow the rest of
the Troubleshooting tips to isolate the problem.
Does your computer meet the
minimum system requirements for
use with this drive?
See section 1.1. Computer Minimum System Requirements for more infor-
mation.
Is the drive’s power supply con-
nected?
Make sure that the power supply is properly connected (see section 3.1.
STEP 1: Connect the Power Supply) and that the outlet is working.
Are both ends of the USB cables
firmly attached?
Check both ends of the USB cable to make sure they are fully seated in
their respective ports. Try disconnecting the cables, waiting 10 seconds,
and then reconnecting them. If the drive is still not recognized, restart your
computer and try again.
Is there a conflict with other device
drivers or extensions?
Check the website support page for updated information on potential con-
flicts (www.lacie.com). Contact LaCie Technical Support for help.
The drive is not run-
ning noticeably faster
when connected via
Hi-Speed USB 2.0.
Is the drive connected to a stan-
dard USB port on your computer?
Performance will be affected if your drive is connected to a standard USB
port. A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0
performance levels when it is connected directly to a Hi-Speed USB 2.0
port. Otherwise, the Hi-Speed USB 2.0 device will operate at the slower
USB transfer rates. For more information, please see sections 9.2. Optimiz-
ing Data Transfers and 1.7. Cables and Connectors.
Is the drive connected to a
Hi-Speed USB 2.0 port on your
computer?
Check to see that the Hi-Speed USB 2.0 drivers for both your host bus
adapter and device have been installed correctly. If in doubt, un-install the
drivers and re-install them. Also, make sure that you are connected directly
to a Hi-Speed USB 2.0 port on your computer. Performance for the LaCin-
ema PlayHD is not guaranteed when connected to a hub.