SAFE Hard Drive User Manual

LaCie SAFE Hard Drive
User Manual
page 37
Troubleshooting
Problem Questions to Ask Solution
Does your computer’s con-
figuration meet the mini-
mum system requirements
for use with this drive?
Check section 2.2. Minimum System Requirements.
Error messages under
Mac OS 10.x
Did you get an Error –50
message while copying to a
FAT 32 volume?
When copying files or folders from Mac OS 10.x to a FAT 32
volume, certain characters cannot be copied. ese characters include,
but are not limited to:
? < > / \ :
Check your files and folders to ensure that these types of characters
are not being used.
Did you get an error message
telling you that the drive
has been disconnected when
coming out of sleep mode?
Simply ignore this message. e drive will remount to the desktop.
LaCie drives conserve power by spinning down when you set your
computer to sleep mode, and when the computer is “woken” from
sleep, it does not give the drive enough time to spin-up from its sleep
mode.
Are other USB devices con-
nected to the same port?
Disconnect any other USB devices and see if performance improves.
Is the drive connected to a
USB 1.1 port on your com-
puter, or to a USB 1.1 hub?
If so, it is normal that the drive runs at USB 1.1 speeds. A USB 2.0
device can only run at USB 2.0 speeds when connected to a USB 2.0
port or hub and controlled by the appropriate USB 2.0 drivers.
Is the drive connected to
a USB 2.0 port on your
computer?
Check to see that the USB 2.0 drivers for your Host USB 2.0 port
and for your USB 2.0 device have been correctly installed (see section
7.3. Optimizing USB Connections section for a more detailed discus-
sion). If in doubt, uninstall the driver and then reinstall it.
Does your computer or
operating system support
USB 2.0?
See section 7.3. Optimizing USB Connections section for a more
detailed discussion.