SAFE Hard Drive User Manual

LaCie SAFE Hard Drive
User Manual
page 39
Troubleshooting the Fingerprint Sensor
In the event that your LaCie SAFE Hard
Drive's fingerprint sensor does not recognize you
as an authorized user, please refer to the following
checklist to find out where the problem is coming
from. If you have gone through all of the points on
the checklist and the fingerprint sensor still does
not recognize, please have a look at the FAQs that
are regularly published on our Web site – www.
lacie.com. One of these FAQs may provide an
answer to your specific question. You can also visit
the drivers pages, where the most recent software
updates will be available.
If you need further assistance, please contact
your LaCie reseller or LaCie Technical Support.
See section 11. Contacting Customer Support for
details.
If you are having problems with your LaCie
SAFE Hard Drive, see section 8. Troubleshooting
Your LaCie Drive.
Try the following things if the fingerprint sen-
sor does not recognize you:
Make sure the front of the drive is facing you.
Make sure your finger is positioned properly. It
should be flat and resting entirely on the sensor
surface so that it touches the metal plate around
the sensor itself.
Try using the other registered finger.
Try keeping your finger on the sensor for a lon-
ger period of time.
Clean the sensor with a dry tissue or cloth.
If you have dry skin, try touching your finger to
your forehead or the side of your nose and then
placing your finger on the sensor.
If you have moist skin, try rubbing your finger
on your slacks or shirt sleeve and then place your
finger on the unit.
Disconnect and then reconnect the drive.
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10. Troubleshooting the Fingerprint Sensor