Installation Guide Part 1

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CHAPTER 4 GAS METER EXCHANGE

METER EXCHANGE PROCESS
Arriving at the Location
1Theinstallerconfirmsthatheisattherightrouteaddressforthat
appointmentusingtheHandheld.Theinstallerarrivesatthelocationon‐time
andwithallthetoolsandequipmentnecessarytocompletetheinstallation
withouthavingtoreturntohisorhervehicle.Ifapplicable,loca tetheoutside
sh
utoffva
lveincaseoftroubleoremergency.
2Whenthecustomeranswersthedoor,introduceyourselfandstatethereason
foryourvisit.
–Verifythatthecustomerisatleasteighteenyearsofage.
– ShowthecustomeryourID.
3 Confirmthenatureoftheappointmentandthetimecommitmentrequired
fromthecustomer.Ma
kesurethecustomerknowsandagreesthatitis
convenientforyoutoturnoffthegasduringtheinstallationprocess.
Verifying the Meter Site
Locatethemeterandconfirmtheexistingmeternumber,type,andsize.
–Ifthemeternumberiscorrectbuttypeandsizedonotmatchthe
equipmentthatyouhavebeenissued,callyourSupervisor andrequest
theappropriateequipment.
–Ifthemeteriddoesnotmatchtheinformationinthehandheld,callyou
r
Supervisorformeternumberverification.
–Ifallinformationiscorrectcontinuetheinstallationprocess.
–Priortoproceedingwiththemeterexchangeprocess,inspectthe
conditionofthegasregulator.Itmaybenecessarytoreplaceadefective
regulator.Followtheutility‐specificguidelinesforregulatorexchange.