User's Manual

32
Check
Connections
at
Workstation
1. No connection established
after five retries because of
“no carrier” error.
2. Wrong phone number
entered at meter.
3. Workstation modem
hardware error.
1. Make sure:
a. The workstation modem is plugged in and turned on.
b. The workstation modem is connected to the wall phone
jack.
2. Enter correct receiving modem phone number.
3. Contact LifeScan.
Check
Phone Line
Connections at
Meter
1. No connection established
after five retries because no
dial tone was detected.
2. Phone line error.
1. Make sure:
a. The meter modem phone line is not being used by
another device, for example a fax machine.
b. The modem is connected to the wall phone jack.
2. Have telephone line inspected.
Data Transfer
Connection Lost
Meter connection broken or
interrupted during data transfer.
Do not remove meter from connection module or serial cable
until data transfer is complete.
Invalid
Phone Number
Phone number entered is not
valid.
Phone number was not entered, or more than four pause
characters were entered.
Meter Disabled Meter deleted from system or
unassigned.
Contact system administrator for current status of meter.
Assign meter to location, then perform data transfer with
workstation.
Meter Not Recognized
by Workstation
Meter not part of DataLink
system.
Contact system administrator to add meter to system.
Modem not
Supported
Modem model not supported by
software.
Use recommended modem. Contact LifeScan for modem
models supported.
Phone Line Busy
at
Workstation
1. No connection established
after 20 retries because of
busy signal.
2. Receiving modem phone line
being used by a fax machine.
3. Phone line error.
1. Multiple meters are attempting to communicate
simultaneously with the workstation.
2. Receiving modem phone line must be a dedicated line. Do
not share line with a fax machine.
3. Have telephone line inspected.
Error Message Cause Solution
ethernet.book Page 32 Friday, December 2, 2005 4:28 PM