User's Manual

Table Of Contents
33
Troubleshooting
OneTouch
®
MeterLink™ Event Errors
Following is a list of the more common OneTouch
®
MeterLink™ event errors.
Meter Error Messages
Error Message Cause Solution
Connection reset by
peer
1. PC server was turned off, or
the user logged off or exited
OneTouch
®
DataLink
®
Sync.
2. The network device is turned
off or disconnected.
1. Check the PC server to ensure that it is turned on,
connected to the network device, and that OneTouch
®
DataLink
®
Sync is running.
2. Check the network device to ensure it is turned on and
connected to the network.
Failed to locate client 1. OneTouch
®
MeterLink™
cannot ping the serial client.
2. Wireless unit may be in
power-saving mode.
1. Check the serial client to make sure it is turned on and
connected. Verify that the IP address/name is correct.
2. This is normal behavior if the serial client is a wireless unit
in power-saving mode.
Graceful shutdown in
progress
1. PC server was turned off, or
the user logged off or exited
OneTouch
®
DataLink
®
Sync.
2. The network device is turned
off or disconnected.
1. Check the PC server to ensure that it is turned on,
connected to the network device, and that OneTouch
®
DataLink
®
Sync is running.
2. Check the network device to ensure it is turned on and
connected to the network.
Invalid or already used
IP address/port
Connection could not be
established with specified IP
address/name and specified port
(if not “Any”).
Check the serial server or terminal server to make sure it is
turned on and connected. Verify that the device’s IP address
or name was correctly entered in OneTouch
®
MeterLink™.
Error Message Cause Solution
Awaiting
Communications
Link
(This message may also
indicate meter status.)
1. Modem not detected.
2. Connection module or meter
modem hardware error.
1. Make sure:
a. The meter is docked in the connection module.
b. The phone cable is securely connected between the
connection module and modem.
c. The connection module is plugged in.
d. The modem is plugged in and turned on.
e. The modem switches are set properly.
2. Contact LifeScan.
Check
Connections at
Meter
Modem detected but link was
broken.
Make sure meter is positioned in the connection module. Do
not move the meter until the transfer is complete.
ethernet.book Page 33 Friday, October 26, 2007 1:08 PM