User's Manual

Table Of Contents
37
Ethernet Connection from the Meter Location
If you are not able to successfully transfer data between the meter and the workstation, and
you have established that all network connections and settings are valid, proceed through
the following flow chart to eliminate any problems with hardware or hardware
connections.
Problem Cause Solution
Cannot transfer data
over a network, from
the meter to the
workstation
1. Meter battery power is low. 1. Check the meter battery status to ensure adequate power.
The meter’s battery power may be too low to operate the
barcode scanner. If this happens the Scan button does not
appear on the data entry screens. Replace the batteries if
necessary.
If you are using a SureStepPro
®
bedside unit with a
connection module, turn on the bedside unit and select
Transfer Data from the Main Menu before placing the unit
in the connection module.
2. Meter has old version of
software.
2. Upgrade meter software.
3. OneTouch
®
MeterLink™ is
not open and running at the
workstation.
3. Call the lab to see if OneTouch
®
MeterLink™ is running.
Ensure the list of connections is correct.
4. Loose hardware or power
connection.
4. Check the connection module and serial or terminal
server connections and power plugs. If using a wireless
unit, ensure serial cable is securely connected between
meter and wireless unit. Ensure all connections are
secure.
5. Problem with meter. 5. Try another meter in the connection module or tote (if
using a wireless unit). If it works, there may be a problem
with the meter. Contact LifeScan’s Healthcare Professional
Line at 1 800 524-7226.
6. Data transfer was interrupted
because a meter button was
pressed.
6. Once communication begins do not attempt any other
operations. Allow data transfer to complete.
ethernet.book Page 37 Friday, October 26, 2007 1:08 PM