Warranty Manual

Refunds
If you purchased a product directly from the LapGear website, we offer a 30-day refund based on your
original method of payment. We'll also pay the return shipping costs in most cases (example: any
damaged, defective, or incorrect merchandise shipped). If you need to return an item, simply login to
your account, view the order using the "Complete Orders" link under the My Account menu and click
the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed
the returned item. You can also request an RMA number by contacting Customer Support at either 800
LAP DESK, or via email at: [e-mail].
You should expect to receive your refund within four weeks of giving your package to the return shipper,
however, in many cases you will receive a refund more quickly. This time period includes the transit time
for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process
your return once we receive it (3 to 5 business days), and the time it takes your bank to process our
refund request (5 to 10 business days).
At our discretion, a 20% restocking fee may be applied to any or all merchandise purchased from our
webstore. All products must be packed in the original packaging, including any accessories, manuals, and
documentation that shipped with the product. All other refunds are at the discretion of the individual
retailer where the product was purchased.