Use and Care Manual

PAYCLOCK & PC600 USER’S GUIDE
73
Hardware Troubleshooting
The following section contains common questions and problems as
well as their appropriate resolutions.
To view a complete list of common problems and their solutions
please visit our knowledge base located online at:
http://support.lathem.com
Issue Resolution
I can’t communicate
with the PC600
terminal.
-Make sure that all connections are secure and the
cables are intact.
-Make sure that the network cable is securely
connected to the Ethernet port on the terminal.
-Make sure that the terminal’s power supply is
securely connected to the electrical outlet and
back of the terminal.
-Make sure the network communication settings
are correct at the terminal, to check the settings:
• Press the Admin key, enter the admin
password and press Enter.
• Press the Network Setup button, the
Network Setup screen will display.
• Verify the settings for the terminal and the
host.
-Make sure the network communication settings
are correct in the PayClock software, to check the
settings:
• Open PayClock and click on the Terminal
Manager tab.
• Select the PC600 terminal from the list;
verify that the IP address on the Connection
tab matches what was configured at the
terminal.
-If after going through each item above you are
still not communicating with the terminal, have the
network administrator or IT person make sure
there aren’t any issues with the network.