Owner Manual

RETURNSPOLICY
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1. TheProductmustbeinnew/unusedcondition
2. TheProductmustbereturnedwithallaccessoriesandpartssecurelypackedintheoriginalboxand
packaging,orpackagingprovidedbytheconsumerthatpreventsdamageduringreturnshipping.
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CANCELLATIONPOLICY
 Pleasenote:ThispolicyappliesONLYtoproductspurchaseddirectlythroughus.Ifpurchasedthrougharetailerplease
referencethatretailersreturnpolicy.Clearanceitems,used,demo,orproductsmarkedas‘SoldAsIs’maynotbereturned
orexchangedbecauseallClearancesalesarefinal.
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 ReturnAuthorizations(RA)forallweMUSTberequestedwithin15daysofproductdeliverydate. 
 Allreturnsmust
beauthorizedthroughtheConsumerServiceTeamandmustbeforvalidreasonsassociatedwith
defects,damages,mislabelingormisrepresentationoftheproduct.RequestsforReturnAuthorizations(RA)resultingfrom
‘Buyer’sRemorse’,partiallyassembledproducts,orproductsdisplayingdamagefromneglectorabuseonthepartofthe
consumer
willnotbeapproved.ProductsreturnedwithoutanRAwillnotbeeligibleforarefund.
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 We recommend keepingtheoriginalboxandpackagingsothatanyreturnscanberepackedandshippedsafely.Ifthe
originalboxandpackaginghasbeendiscardedorrecycled,
oriftheoriginalpackagingisnotavailable,thenthe
responsibilityofsecurelyrepackingtheproductistheresponsibilityoftheconsumer.Authorizedreturnsmustmeetthe
followingconditionsforarefundtobeprocessed:
 Shippingchargesbacktowe willbedeductedfromtherefundamount,andwillbeequaltotheshipp ingchargeso n
theoriginalsalesorder.
 Our returnsaresubjecttoa15%res tockingfee
forallauthorizedreturns.Thisrestockingfeecoversthecosts
associatedwithinspectingandreturningtheproducttostock,andwillbedeductedfromtherefundamount.
 We willwaivetherestockingfeeiftheproductisexchangedforanotherproductofequalorgreatervalue.
Anyprice
differenceswillbechargedaccordingly,andfeesassociatedwithshippingwillstillbeapplicable.
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 Refundsandcreditsareissuedbasedonthepaymentmethodusedatthetimeofpurchase.Pleaseallowupto21days
followingreceiptoftheauthorizedreturn(notincludingweekendsandholidays)foranycreditorrefundtoshowupona
creditcardstatement.Acopyoftherefundtransactioncanberequested fromaConsumerServicesTeammember.
 Authorizedreturnsareinspectedimmediatelyuponreceipt.Anyapprovedexchanges,creditsandrefundswillbeissuedfor
thepurchasepriceoftheitem(s)atthattimelessanyapplicablefees;taxesarerefundedinaccordancewithstatelaw.
Ourproductsusuallyshipwithintwobusinessdays.Ifyouchangeyourmindaboutapurchase,pleasecontactus
ConsumerServicesassoonaspossible.Ifweareabletostoptheorderbeforeithasbeenreleasedforshipment,wewill
canceltheorderwithoutpenalty.Iftheitemhasalreadyshipped,pleaseseeourReturnsPolicyaboveformoreinformation.
FREIGHTDAMAGEORDEFECTS
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Onoccasion,freightdamageandfactorydefectsmayoccur,andwewilldoourbesttopromptlyreplaceanypartsthatare
coveredbyourlimitedwarrantyincludedforallfurnitureproducts.Pleasenotethatpartsreplacedunderwarrantywillbe
shippedviaGroundShippingonly.Replacementpartswillnotbeexpeditedunlesstheconsumeriswillingtopayfortheextra
charges.(SeeWarrantyPolicyPage).Pleasetakepicturesornoteanydamageupondeliveryandprovidethisinformationtoa
ConsumerServicesTeammemberwhenyoucontactus.Withthisfeedback,wewillcontinuetoimproveour
products,packagingandshippingmethods,andwhennecessary,wewillfileclaimswiththeshippingcompany.
 ForanyquestionsaboutortobeissuedaReturnAuthorization(RA)number,pleasecalltheConsumerServices
Team,orcontactusviaourwebsite.