Brochure

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Warranty Procedures
1. All items sold by Packard, Inc. are warranted against defects in
workmanship or materials under normal use for a period of one (1) year.
Products are covered for up to a maximum of two (2) years from the
manufacturer’s date code on the product or one year after installation,
whichever comes first.
2. No warranty is made as to the fitness of vendor’s products for a purpose.
Buyer acknowledges that it alone has determined that the goods
purchased will suitably meet the requirements of their intended use. In
no event will Packard be liable for consequential, incidental or other
damages.
3. For products other than those listed below, please MAIL the original
nameplate (label or sticker) for each item. Copies of labels will NOT be
accepted. Please do NOT fax or email labels!
4. A reason for failure MUST be provided for each item on the warranty
claim.
5. Credits are NOT to be taken by customer until merchandise or original
nameplate has been received by Packard, Inc. and credit is issued.
6. Credit will be issued upon verification of purchase history for ORIGINAL
labels dated within manufacturing date code requirements.
7. Do not field scrap products until credit has been issued.
8. In the event Packard or the manufacturer requires evaluation of warranty
items, Packard will issue a return authorization form. Do not return
warranty items unless requested.
9. Please contact Packard Warranty for these products prior to mailing
claims.
* Danfoss, Embraco, Bristol, LG and SECOP compressors and condensing
units require a warranty request form (available on Packard’s website).
* ICM controls and Kelvion (formerly FlatPlate and GEA) heat exchangers
must be returned to the factory for warranty evaluation, so please call Packard
Warranty for return authorization.
TERMS AND PROCEDURES