Safety Information

As of January 1, 2021
Lavazza Premium Coffees Corp. (“Lavazza”) Machine Warranty
What to do, should you require assistance:
If you are in any doubt or need technical assistance, please do not hesitate to contact:
Lavazza Customer Service at: [e-mail]
Our dedicated staff will be happy to answer your questions and give any information regarding the Machine
warranty and the provision of technical assistance.
Limited Warranty Conditions
1) The Warranty Period of this Machine shall be effective for twelve (12) months from the later of the
purchase date or delivery date. This warranty shall apply only if Lavazza receives notice a defect or non-
conformance during the warranty period.
2) The date on the purchase receipt, transport document or delivery note confirms the official date of
delivery and is considered proof of the date for the beginning of the Warranty Period. A “defect” is a
significant limitation or reduction in the value or suitability for use of the Machine.
3) The warranted Machine will be free of defects in materials and workmanship and, under normal use,
will operate in all material respects in accordance with applicable instruction manuals, directions,
documentation, or other materials whether written or electronic, relating to the Machine and provided by
Lavazza to the consumer (the “Documentation”).
4) Lavazza’s sole and exclusive liability for breach of this warranty shall be to, at Lavazza’s option:
a) repair the defective Machine, following the procedure specified in the Practical Notes below;
b) replace the defective Machine with another one featuring the same characteristics or, in case this
is not feasible or practical, with a machine of equal or greater value, by following the procedure
specified in the Practical Notes. The Machine replacement will be deemed impractical when Lavazza
would incur costs which are unreasonable when compared to the repair, by considering the value
the Machine would have if the conformity defect were not found, the extent of the conformity defect,
and the possibility that the alternative remedying action can be taken without any major
inconvenience to the consumer.
In any case, Lavazza will not charge any cost to the consumer for the remedying actions mentioned above.
Consumer shall return the defective products to Lavazza, no later than thirty (30) Days after Lavazza’s receipt
of notice of the alleged defects at the expense of Lavazza. Lavazza shall not be responsible for any Machine
lost during shipping or any damage to any Machine resulting from improper packaging for shipment.
5) Any intervention carried out during the Warranty Period will not result in an extension or renewal of
the Warranty Period and Machines repaired or replaced by Lavazza under this warranty shall be subsequently
warranted for the remaining portion of the Warranty Period applicable to the original Machine. Replaced
parts automatically become Lavazza’s property.
6) The warranty does not cover any part that is defective due to negligence during use or storage;
improper or inadequate maintenance; neglect, misuse or abuse of the Machine or operation for which the
Machine was not intended; unauthorized modification or alteration of the Machine; failure to follow
operating instructions; improper installation; repairs carried out by unauthorized persons; use of non-original
accessories and spare parts; normal wear and tear due to correct use of the appliance (such as build-up of