User's Manual

*Getting a phone number encourages the guest to return the coaster!
GuestCall Guest Paging System Operation
1. When a guest arrives, remove a coaster from the stack. It will alert for 5 seconds while you show them and explain what
they will be looking for when they are paged. Write the coaster number next to the person's name on the wait list.
2. When their table becomes available, simply enter their coaster number into the transmitter and press "send".
Example of Host/Guest Greeting
Host: Good evening Sir. Welcome to ______________. How many are in your party tonight?
Guest: Hello, there will be 4 of us.
Host: Your name please.
Guest: Smith
Host: Thank you Mr. Smith, do you have a smoking preference?
Guest: Yes, non-smoking.
Host: OK Sir, that’s the Smith party of 4 for a non-smoking table, correct?
Guest: Yes
Host: We currently have a 30 minute wait for a table. Here, please take one of our Coasters. (Remove a coaster from the
stack… it signals… hand it to the guest.)
Host: Keep this coaster with you. It will flash / vibrate just like this when your table is ready. When it goes off, come back
to the host stand and we will seat you. You may go to the bar if you’d like and use the coaster for your drink or you can sit
out front on one of our benches. The coaster has a built in alarm that will “sing” if you have gone out of range and cannot
be paged. If it starts to sing, simply walk back towards the restaurant and it will stop singing when you get back into range.
Guest: WOW! This is great. What a neat idea! You guys really know how to take care of your guests.
Host: Thank you Mr. Smith, we’ll see you in about 30 minutes.
GuestCall Troubleshooting
Charge light will not come on
a. Make sure there is power to the outlet
b. Try changing the position of the coasters on the stack. Make sure they are seated properly with the numbers
facing front.
c. Using a damp rag, clean metal contacts on coaster that will not light
c. Check all connections on charger bases. If only one stack of coasters will not light on the charger, there is
probably a
bad connection. Move wires and be sure they are all plugged into back of black coaster charger.
If you try all this and the coaster charging light will not come on you most likely have a blown power supply.
Transmitter will not display anything
a. Make sure there is power to the outlet
a. Check all connections.
If you try all this and the transmitter still wont power up your power supply may be bad. If display is still blank, call NTN.