Use and Care Guide

Table Of Contents

Problem Solution

My Hubspace device is not

connecting to Wi-Fi.

Make sure your device is connected to a power source. Your Internet

connection or Wi-Fi network may be down.

My device cannot nd any

Wi-Fi networks.

Make sure you have a 2.4GHz capable Wi-Fi network within range of the

device you are trying to add.

Yes. Use the app on a phone with an Internet connection like LTE. The phone

must be within Bluetooth range of your Hubspace device and have Bluetooth

enabled.

It is on the ceiling fan housing. A copy of the QR code is also included in your device’s

documentation.

Under the QR code are numbers. You can enter those in manually instead of

scanning the code.

1. Make sure the device is connected to power.

2. In the Hubspace app, tap +, then Add Device.

3. On the Scan Device screen, tap the Search button in the lower right corner.

4. Follow the onscreen instructions.

Scan the QR code and it will transfer to your account.

My device is in a location that

does not have Wi-Fi. Can I still

use it with the Hubspace app?

I cannot Find the QR code.

The QR code has become damaged. How do I add the

device?

I lost my QR code. How do I add a device?

The device is on another account. How do I transfer it?

Make sure your Wi-Fi signal strength is sufcient. You may need to move

your router, use mesh Wi-Fi, or Wi-Fi extenders.

My device is oﬁne for long periods of time.

Turn off Bluetooth on your phone and turn it back on. Then, scan the QR

code. If the problem persists, turn your phone off and on, then try again.

The device is on and I scanned the QR code, but the

app cannot connect to it.

No. Each product has a unique QR code.Can I scan the same QR code to add multiple products?

Troubleshooting

HOMEDEPOT.CA/Hubspace

Please contact 1-877-592-5233 for further assistance.