FAQ

being used. We recommend that you change the battery within three months from receiving the alert/noting the red
indicator light. To replace the battery, simply remove the plate and follow the directions to disassemble your wireless
switch provided in the installation instructions.
The HomeKit code flash or code entry stage systematically leads to failure. What should I do?
Make sure that the Gateway is properly powered and check that the HomeKit code used is the same one being used on the
Gateway device. If this is the case, try rebooting the Gateway .
The Wi-Fi signal in the app for the Gateway is weak. What should I do?
This may be due to too great a distance between the Gateway and the Internet router. Test this by bringing the router
closer to the Gateway and plugging it into another power outlet in your home. If this is not possible, you can also install a
Wi-Fi repeater so your Internet coverage will reach the Gateway. A strong Wi-FI signal to the Gateway is imperative for
seamless operation.
Why isn’t there consumption data available in my Home + Control app?
If you have just connected your solution to the Internet, you need to wait for approximately 24h to see consumption data in
the Home + Control app.
Voice control via Siri and the Home app from Apple does not work when I am not at home. What do I do?
So that your product can be remotely controlled with Siri and/or via the Home app from Apple, including when you are not
at home, you need to have an iPad (version iOS 10.0 or more recent) or an Apple TV (version tv0S 10.0 or
Homepod/Homepod Mini). Then, to configure your iPad or your Apple TV as a HomeKit concentrator simply configure
iCloud on the iPad or Apple TV with the same account as the one used for the Home + Control app on your iPhone. Please
Note: the synchronization of iCloud can take several minutes once the configuration is done.
What are the default scenes of the Home/Away and Wake/Sleep Wireless Smart Switches?
Once the physical installation of the wireless switches has been completed, you can test the pre-set Home/Away and
Wake/Sleep scenes. For “Home” and “Wake,” all connected power outlets will turn on. The “Away” and “Sleep” scenes turn
off all the lights. You can customize these scenes via the Home + Control app by going to Settings and selecting “Personalize
my scenes.”
What are the prerequisites before starting to install an adorne and/or radiant with Netatmo solution?
You need a Wi-Fi connection via your Internet router, have an iPhone or iPad (iOS 9.0 or higher) or a smartphone
compatible with Android 5.0 minimum. Every radiant and adorne with Netatmo system requires a smart gateway as the
starting point. the gateway options are available as standalone or as part of kits.
What are the prerequisites for using HomeKit?
You need to have an iPhone or iPad using iOS version 10 or more recent. The installation must also have been completed
with the Legrand Home + Control app.
What are the prerequisites for using the Home + Control app?
The Home + Control app works with an iPhone or iPad (iOS 9.0 or higher) or a smartphone compatible with Android 5.0
minimum. You must also have installed your connected products and starter pack beforehand. Make sure you have a Wi-Fi
connection via your Internet router.
What is the expected responsiveness on the control of my products via the Home + Control app?
The control of your products via the Home + Control app requires either Wi-Fi connection on your smartphone or the 4G
connection when you are out of range of the solution’s Wi-Fi network (connect to 4G by activating your mobile data with
your smartphone). Check the quality of the connection to the Internet with your smartphone (4G or Wi-Fi). Some latencies
can be detected when this connection is poor quality. If the connection to your smartphone is good, check that the
Gateway power outlet’s Wi-Fi signal is sufficient. Otherwise, see: “The Wi-Fi signal in the mobile application for the gateway
is weak. What should I do?”