FAQ

What is the maximum number of products which can be paired with a wireless switch?
Each wireless switch can be paired with up to 20 products. Wireless switches can control light switches, dimmers and/or
power outlets.
What notifications will I receive on my smartphone?
Your adorne and/or radiant with Netatmo solution will send specific notifications via the Home + Control app to keep you
informed about what is happening in your home when you are not there. These notifications include: “Low battery,” which
invites you to replace your wireless switch’s battery within 3 months; “Product unreachable” when a smart switch, dimmer
or outlet in your solution can’t connect, alerting you to a possible power outage affecting your installation; “Gateway
power outlet disconnected,” alerting you to a possible Internet or power outage affecting your solution or the usage of the
Home + Control app. You can also turn on additional notifications, such as activating a “Forgotten Light” alert when a light
stays on for more than 6 hours (e.g. in a windowless room or one rarely passed through, etc.).
When and how do you change a wireless switch battery?
The wireless switches use a CR2032 button cell battery with a lifespan estimated to be 8 years. When
you need to replace it, you will receive an alert on your smartphone. The indicator light on your
wireless switch will also start to flash red when being used. We recommend that you change the
battery within three months from receiving the alert/noting the red indicator light. To replace the
battery, simply remove the plate and follow the directions to disassemble your wireless switch
provided in the installation instructions. The latest version of the instructions can be found at
https://www.legrand.us/wiring-devices/radiant-collection/smart-lighting/wireless-smart-switch-with-netatmo/p/wnrl23wh
When configuring from the Home + Control app and using the guided installation of products by room, an error message
appeared, and I cannot place the products in the rooms. What do I do?
Check that configuration mode is no longer activated. To do this, the indicator lights on the wired products must be off. If
this is not the case, press and hold the center of the EZ button on the Smart Gateway. The indicator lights on the wired
products will then turn off. Make sure that the Gateway is correctly powered and that your smartphone has an adequate
Wi-Fi signal. Then click “Try Again” on the pop-up error message that appears.
When configuring from the Home + Control app and when using the guided installation of products by room, my product
doesn't appear in the room during detection. What do I do?
Check the quality of the Wi-Fi signal on your smartphone. If the connection is not good, the product may take up to 10
seconds to appear.
Where can I find my product's serial number?
You can find the serial number on a label stuck on the strap or on the side depending on the product. If you have configured
your solution via the Home + Control app, the number is also available in the application settings. To view, select “Manage
my home” and choose the product that you want to identify. The QR code embeds this information.
Where can I see the battery level of my wireless switches?
The information about the battery level of your wireless switches is accessible in the Home + Control app. To view, go to
Settings and select “Manage my home,” then select “wireless switches.”
Where should I install the Home/Away Wireless Smart Switch?
It is recommended that you place the Home/Away switch at the entrance to your home, e.g. near the front door. You can
mount it directly onto the wall using the adhesive stickers provided or fit it into an existing flush mounting box using screws.
Where should I install the Wake/Sleep Wireless Smart Switch?
You can place the Wake/Sleep wireless switch wherever you want. For example, you can put it by your headboard if you
want to turn off the lights in your home, including those in your room, before you fall asleep. Another example would be to