FAQ

place it near where you exit main common areas, like a living or family room, if you want to use it to turn off lights and
entertainment/multimedia devices before heading to bed. The Wake/Sleep switch mounts to any wall or surface using the
removable adhesive stickers provided, but can also be installed using screws.
Why do my scenes not appear in the Home app from Apple?
The “Away,” “Home,”“Wake” and “Sleep” scenes are not automatically duplicated in the Home app from Apple. However,
in the Home app, you can create customized scenes which enable you to control both adorne or radiant with Netatmo
products and other HomeKit-connected products.
Why do my wireless switches not appear in the rooms featured in the Home + Control app?
Only wired products appear in rooms in the Home + Control app. However, the wireless switches are visible under Settings
in the app. To view, select “Manage my home” and then “wireless switches.” From there, you can see their battery levels
and other information.
Why is it necessary to activate geolocation during the installation?
The primary purpose is to calculate sunrise and sunset for scheduled scenes.
Will the Home + Control app work on my smartphone?
The Home + Control app requires an iOS 9-compatible iPhone or iPad, or a smartphone compatible with Android 5.0 or a
more recent version.
With what types of Wi-Fi networks can the Gateway be configured?
The Gateway can only be configured with a personal Wi-Fi network. It cannot access the Internet via a public Wi-Fi network
(hot-spot) or via a company Wi-Fi network that filters the ports. It is compatible with the 802.11 b/g/n Wi-Fi standards if the
network security settings are set as WEP, WPA or WPA2 Personal.