FAQ

What do I do if my Google Assistant informs me that my product is not currently accessible?
First, check that your adorne and/or radiant with Netatmo products are still connected to the Internet. To verify this, launch
the Legrand Home + Control app and check that your overall solution and the product in question are available on your
screen. If the app alerts you that your Gateway Power Outlet is disconnected, please refer to the FAQ “My Gateway Power
Outlet has disconnected. What should I do?” If you are alerted that a single product within a still connected solution is
unreachable, please refer to the FAQ “A product appears as “unreachable” in the app. What does that mean?”
How can I remove access to an adorne and/or radiant with Netatmo solution from my Google Assistant?
To remove an adorne and/or radiant with Netatmo solution from your Google Assistant, you have to remove the “Home +
Control” service. To do this, use the following steps:
• Launch the “Google Assistant” app and select the blue button at the top right-hand corner of the screen.
• Go to Settings and select “Home Control” in the list of services.
• Select “Manage Accounts” from the menu at the top right-hand corner of the screen.
• Select the “Home + Control” service, then select “Unlink Account.”
• Confirm by selecting “Unlink” one more time. Now, your adorne and/or radiant with Netatmo connected solution
can no longer be accessed by your Google Assistant.
Where should the Smart Gateway with Netatmo be placed? The Smart Gateway should be installed as closely to
the home’s Wi-Fi router as possible and in an area with a strong Wi-Fi signal. Each additional adorne and/or
radiant with Netatamo product (switches, dimmers, outlets) should be installed within 30 ft. of the next closest
switch, dimmer or outlet.
Can more than one Smart Gateway with Netatmo be installed in a system? No. Only one Smart Gateway can be
installed per system.
Are separate Smart Gateways with Netatmo required for adorne and radiant with Netatmo products? No. Even
if a home includes both adorne and radiant with Netatmo products, only one Smart Gateway is needed. All adorne
and radiant with Netatmo products can connect to the same Smart Gateway because they operate using the same
technology platform.
Can I create customized alerts?
Four pre-set alerts are available through the Legrand Home + Control App: “Low Battery,” “Forgotten Light,” “Product
Unreachable,” “Gateway Power Outlet Disconnected.” It is not currently possible to created additional alerts.
Can I customize the names of rooms and the adorne and/or radiant with Netatmo products within the Home + Control
application?
One of the key benefits of Legrand’s smart lighting solutions is that they can be personalized to fit your home and lifestyle.
In the Legrand Home + Control app you can enter and edit the names of rooms as desired, as well as the names for each of
your connected switches, dimmers and outlets. To do this, go to Settings in the app and select “Manage my home” to then
choose the rooms and/or products you want to rename.
Can I move a wireless switch and put it in another room?
You can move a wireless switch at any time and put it in another room. Just ensure that the wireless switch is installed less
than 30 feet from the next closest adorne or radiant with Netatmo wired product. To ensure that the intended location is
close enough, test that the wireless switch works before mounting it to the wall.