FAQ

Can I/my family connect to our adorne and/or radiant with Netatmo solution via the Home + Control app using several
smartphones simultaneously?
Yes, you can simultaneously connect to your installation via the app on several different smartphones and/or tablets.
Do you have to pay for the Home + Control appl to cotrol an adorne and/or radiant with Netatmo solution?
No, the Legrand Home + Control app – available for both iOS and Android devices – is completely free, as are its related
services and features. However, an Internet connection/Wi-Fi is required for use.
Does the Legrand Home + Control app enable you to set or manage different access rights for individual users when
sharing control of an adorne and/or radiant with Netatmo solution?
All users sharing access to a solution have the same access rights. This includes all rights to modify and control the solution
and its connected products. All can also see the list of other users, labeled as guests within the app. To view or edit users
associated with your solution, go to Settings in the Home + Control app and select “Manage my guests.”
How accurate is the energy consumption measurements and data provided within the Home + Control app?
The Legrand Home + Control app displays energy consumption information for all connected switches, dimmers and outlets
in your solution. For outlets, the accuracy of the measured consumption is within +/- 5%. For switches and dimmers, the
information provided is an educated estimate based on the operating power of the bulb it controls (set to 8W by default
when unspecified during installation). To fine-tune the app’s consumption calculations for your switches and dimmers,
make sure to enter or edit the operating power included in the app to match each of the associated bulbs. To do this, go to
the app’s Settings and select “Manage my home,” then choose each switch or dimmer in question to check/edit its details.
How are connected products updated to have access to the latest features?
All adorne and/or radiant with Netatmo products receive updates automatically as long as the solution is connected to the
Internet.
How can I authorize Apple Home to access data from the Home + Control app?
On your iPhone, iPad or iPod Touch, go to Settings and scroll down to select Home + Control, then allow access to data.
How can I authorize the Home App from Apple to be saved in iCloud?
On your iPhone, iPad or iPod Touch with iOS 10.3 or later, go to Settings> select your name> iCloud and activate “Home”. If
you use iOS 10.2 or earlier, go to settings> iCloud and activate “Home”.
Using the Home + Control app for installation, I'm unable to make a product appear in a room. What do I do?
First, confirm that your device is connected to Wi-Fi and check the quality of the connection. If the Wi-Fi network you’re
using is slow, detecting products may take time (a maximum of 30 seconds). You can also go to the next step and assign the
products manually later in the app’s Settings. Simply select “Manage my home,” and then select “Products not assigned to a
room.”
How can I monitor the electrical consumption of my appliances and lights?
The Legrand Home + Control app enables you to view your electrical consumption and track changes to it over time. To see
the current power being used by connected appliances or lights, go to “Control” in the app. You can also view the history of
daily or monthly consumption, including the power usage of specific products, in the histogram at the top right of the app’s
home screen.
How can I share access to a solution with other users?
The Home + Control app enables you to share access to an adorne and/or radiant with Netatmo solution with other users.
Go to Settings to select “Manage my guests,” then choose “Invite a user” to enter a valid email address. Your guest user will