FAQ

then receive an e-mail inviting them to accept the invitation. Once they’ve downloaded the app, they will have access to the
solution via their smartphone.
How do I add a product to an existing adorne and/or radiant with Netatmo solution?
To add a new adorne or radiant with Netatmo product to an existing solution, go to Settings in the Legrand Home + Control
app and select “Add a product” from the installation guide.
How do I customize my "Home/Away" and "Wake/Sleep" scenes?
The Home/Away and Wake/Sleep Wireless Smart Switches with Netatmo start with factory pre-set scenes: “Away” and
“Sleep” turn off all the lights in your solution, while “Home” and “Wake” and “Home” activate the connected outlets. You
can easily customize these switches in the Home + Control app to fit your specific needs or preferences. In the app’s
Settings, select “Scenes” and then select the one you want to adjust. Once you’ve made your desired edits, select
“Validate” to save your changes.
How do I customize the scenes for the Home/Away and Wake/Sleep Wireless Smart Switches with Netatmo?
Once the physical installation has been completed, first test the factory pre-set scenes at the switch. To then customize the
scene, use the Home + Control app. From the app’s Settings, select “Scenes” and then select the one you want to adjust.
Once you’ve made your desired edits, select “Validate” to save your changes.
How do I pair a Wireless Smart Switch with Netatmo to a wired adorne or radiant with Netatmo product?
In the Home + Control app, go to Settings and select “Add Product.” Then select “Wireless Switch” and follow the prompts.
Alternatively, you can also use the Tap-Tap-Tap feature using the accelerometer built into each With Netatmo device. For
this approach, be sure that the wired product you are pairing to is powered and that its indicator light is showing green*.
Then, remove the wireless switch’s protective strip and briefly press the wireless switch to activate it.
Its indicator light will flash green and then switch off. Press and hold your finger down on the off button on the wireless
battery switch, and tap 3 times on the corner of the wired product that you want to control (we recommend you remove
the plate before doing this). As the products are pairing, the indicator lights on both products will quickly flash blue, then
briefly turn a continuous blue. Once the pairing process is complete, the indicator light on the wired product will return to
showing green.
*NOTE: If this is not the case, launch Configuration Mode by pressing the middle of the Home/Away wireless master switch
button until its indicator light turns briefly green, then release. You can also launch this mode by pressing the EZ button on
the Smart Gateway for about 5 seconds until its indicator light turns briefly green.
How do I remove someone's access to my installation?
Go to the Home + Control application settings, select “Manage my guests” and select the person’s e-mail address to remove
access.
How do I share control of my HomeKit home?
You can share access to your installation via the Home App from Apple with other users. For this, they must have an iCloud
account. To share, use the following steps:
• Go to settings in the Home + Control app and select “Manage my home,” then select your home
• Select “Invite People”
• Then, in the Home App from Apple, go to settings and invite a user
How do I update my mobile application?
Depending on your smartphone settings, updating your application is either carried out automatically or must be done
manually via Google Play and the App Store.