FAQ

How do I view the list of homes in my application?
A drop-down list of all of your connected homes is available in the app. On an iPhone, select the name of the home showing
at the top of the home screen to view the full list. On an Android device, you can view the list of all connected homes by
selecting the home’s name displayed at the top of the Settings screen.
How many adorne and/or radiant with Netatmo products can I control as part of a single solution/installation?
You can control up to 100 adorne and/or radiant with Netatmo products (wired and wireless) in an installation. Please note
the Smart Gateway counts as 2 devices.
How many homes can I control with my account in the Home + Control application?
You can control as many homes as you want from your account in the application (e.g. your holiday apartment while skiing,
the family residence and your parents’ house, among others).
I am a tenant, roommate or owner and I am moving out permanently from my home. How can I remove my existing
access to this installation?
Go to Settings within the Home + Control app, then select “Manage my guests” and remove your access to the installation.
If other people had access to this installation, they will keep their access.
I am an installer. I have configured a home. How do I transfer the configuration over to my customer?
Once the configuration of the home is completed, go to Settings in the Home + Control app, select “Manage my guests” and
remove your access to the installation. When they arrive in the home, the customer will need to download the Home +
Control app and then can simply follow the mobile app installation guide. They will be offered the opportunity to use the
existing configuration already created. By accepting, they will recover the configuration that you set up.
I am moving into a home fitted with an adorne and/or radiant with Netatmo solution. How do I access it with my
smartphone?
You must download the Home + Control mobile app. Then just follow the installation steps. If you want to use an existing
configuration for this home, accept the request you receive during the installation via the app. We recommend that you
check the list of people who have access to this home in the app. To do this, go to Settings and then select “Manage my
guests.”
I bought one or several Wake/Sleep Wireless Smart Switches. How do I install them?
To add the wireless switch(es) to your existing installation, go to Settings in the Home + Control app and launch the “Add a
product” installation guide. The Wake/Sleep and Home/Away Wireless Smart Switches are installed like the Wireless Smart
Switch, however for these scene-specific versions it is not necessary to tap it against the wired products to add scenarios. If
you have several Wake/Sleep Wireless Smart Switches, they will work exactly like the initial Wake/Sleep switch.
I can still see a product in the Home + Control App which is no longer part of my installation. How do I get rid of it?
You can uninstall this product from the app by going to Settings and selecting “Manage my home.” Then choose the
product that you want to remove and click on “Uninstall this product.”
I changed my Internet router code, or changed my router; how do I reconfigure the Wi-Fi info used by my adorne and/or
radiant with Netatmo solution?
To reconfigure your solution’s Wi-Fi, go to Settings in the Home + Control app, select “Manage my home” and then choose
“Gateway power outlet Control.” Select “Configure the Wi-Fi” and follow the step-by-step instructions given by the app.
I have a second residence. Can I control my two residences using the same Home + Control app?
The Home + Control app can handle multiple solutions (note: each solution requires its own Smart Gateway) within the
same interface, meaning you can control solutions in separate residences via one smartphone. To control the products
linked to your second residence, go to Settings in the Home + Control app and select “Install a new home.”