FAQ

I have mistakenly paired my wireless switch to the wrong product. How do I cancel a pairing?
To cancel a Wireless Smart Switch or Dimmer’s pairing, press the middle of the wireless switch button until its indicator
light turns a continuous orange. Then confirm the pairing cancellation by briefly re-pressing the middle of the button on the
Wireless Smart Switch or Dimmer and checking that the indicator light turns blue and then switches off. This verifies that
the pairing has been cancelled. You can now pair this wireless device with a differed wired adorne and/or radiant with
Netatmo product.
I have purchased a second Home/Away Wireless Smart Switch. How do I install it?
To add this Wireless Smart Switch to your existing installation, go to Settings in the Home + Control app and launch the
“Add a product” installation guide. The Home/Away and Wake/Sleep Wireless Smart Switches are installed like the Wireless
Smart Switch, however for these scene-specific versions it is not necessary to tap it against the wired products to add
scenarios. Once added to the installation, it will work exactly like the initial Home/Away switch.
I pressed the middle of my Home/Away Wireless Smart Switch to start the configuration mode, but the indicator lights
on some switches have not come on. What do I do?
Once on the wall, the Wireless Smart Switches are similar in every way to the wired, win-wall Smart Switches, except that
their indicator lights do not turn green during the configuration.
I want to pair a Wireless Smart Switch to a wired adorne and/or radiant with Netatmo product, but after tapping, the
wired product does not flash blue. What do I do?
Check that the indicator light on the wired product is a continuous green to indicate that the installation is in configuration
mode. If this is not the case, start the configuration mode by pressing the middle of the Home / Away wireless master
switch until its indicator light briefly turns green, and then turns off OR by pressing the EZ configuration button of the
gateway for about 5 seconds until its LED turns briefly green. Ensure that you have correctly removed the battery’s
protective strip to power the wireless switch. Then press the wireless switch to activate it. Finally, repeat the pairing
process: hold your finger down on the button on the wireless switch you want to pair, quickly tapping three times with this
wireless switch on the corner of the wired product that you want to control. Alternately you can use the “Add Product”
wizard in the app.
I want to use several Wake/Sleep Wireless Smart Switches to have different Wake/Sleep scenes in different rooms. Is
this possible?
No, if you have several Wake/Sleep switches, they will all work in the same way, using the same scene.
I was in configuration mode and the indicator lights on the wired products, which were on in continuous green, just
switched off. What should I do?
The indicator lights on the wired products show as continuous green for the entire duration of the configuration mode.
However, they switch off when the configuration mode automatically ends after 15 minutes. In order to relaunch
configuration mode, press the middle of the button on the Home / Away wireless master switch, or the EZ configuration
button on the gateway, until its indicator light briefly lights up green, then release. The indicator lights on the wired
products should light up in continuous green. You can then continue with your installation.
If there is a power outage, will my adorne and/or radiant with Netatmo solution still work?
In the event of a power outage, the smart switches, dimmers and outlets with Netatmo will lose power just like standard
switches and outlets. However, the products are designed to regain function automatically as soon as the power comes
back on and return to the state they were in before power was lost. Please note that the Gateway can take a few minutes
to reconnect to the Internet and become accessible in the app.
If there is an Internet outage in my home, will my adorne and/or radiant with Netatmo solution continue to work?
If you are cut off from the Internet, your adorne and/or radiant with Netatmo products will still work, including any wireless
switches or dimmers. You will also still be able to activate your Home/Away and Wake/Sleep scenes via their respective