FAQ

wireless switches. However, you will not be able to control your solution via the Home + Control app or change the settings.
Once connection to the Internet is re-established, all features will be accessible via the app.
Is there a limit to the number of accounts which can be invited to share the same installation?
There is no limit to the number of guest accounts in the Home + Control app. As a user of the installation, you can invite
people close to you to share control of your installation (for example: your children, housekeepers, your neighbors while
you are out of town, etc.).
Is there a maximum distance between a wireless switch or dimmer and the wired product it is paired to?
The Wireless Smart Switches and Dimmers can control products which are not directly within their range. Just ensure that
the wireless product is installed within ~30 feet from the next closest radiant/adorne with Netatmo wired product. To
ensure that the wireless switch is close enough for operation, test that it works from the desired location before securing it
to a wall or surface.
Is there a maximum distance between my solution's products?
The connected products of an adorne and/or radiant with Netatmo solution communicate with each other, with each of the
wired products transmitting the necessary signal. Because of this, there should be no more than ~30 feet between one
wired adorne or radiant with Netatmo product and the next closest wired product. The total distance covered by an entire
installation, however, is virtually unlimited.
It is not possible to reach the Gateway power outlet when configuring from the Home + Control app. What do I do?
Check that configuration mode has been launched by confirming that the indicator lights of your installation’s wired
products are showing solid green. If this is not the case, check that the Gateway is correctly powered and restart
configuration mode by pressing the center of the master Home/Away switch or the EZ configuration button on the gateway
until its indicator briefly lights up in green, then release. If the app still cannot reach the Gateway, turn the power to the
Gateway off and then on again at the main circuit breaker. Then restart configuration mode.
My Gateway is not available to be paired with the HomeKit. What do I do?
Make sure that the solution has not already been connected to HomeKit using a different iTunes account, e.g. with the
iPhone of a friend or family member. If a friend or family member has already installed the products using their iPhone,
they must send you an invitation so that you can also access the products via the HomeKit. To have access shared, ask your
friend or family member to go into the Home + Control app’s Settings and select “Manage my home,” then select the home
and choose to invite users. They could also invite/share from Apple’s Home app. Once their invitation is accepted, you
should be able to see the solution in your Home app.
If it is not the case that another user has already connected the solution to HomeKit, try rebooting the Wi-Fi and the
HomeKit settings stored under Gateway Power Outlet Control (see “How do I reboot a HomeKit?”).
My products are correctly connected and have already been linked to HomeKit, but they do not work normally in the
Home app. What do I do?
If the connected products being used through HomeKit are not working optimally, you need to check the data
synchronization. To do so:
• Disconnect the Gateway , wait at least 10 seconds, and then reconnect it.
• Wait until the iCloud synchronization is completed on all peripheral devices that use the same Apple account.
• Connect the devices to their chargers and restart them to force synchronization if needed.
My Wireless Smart Switch briefly flashes red when I press the button. What does this mean?
The wireless switches use a CR2032 button cell battery with a lifespan estimated to be 8 years. When you need to replace
it, you will receive an alert on your smartphone. The indicator light on your wireless switch will also start to flash red when