Jabra® PRO™ 9460, 9460-Duo and 9470 User manual www.jabra.
.1 Read the Safety Booklet..........................................................................................................7 2.2 Protecting your Hearing with SafeTone™.............................................................7 english Contents 1. Introduction.......................................................................................6 2. Important Safety Information...............................................7 2.3 Care and Maintenance.........................................
Installing and Running the Jabra PC Suite................. 24 5.1 Jabra PC Suite Features...........................................................................................................24 5.2 Installing the Jabra PC Suite.............................................................................................24 5.3 Jabra PC Suite Documentation........................................................................................24 english 5. 5.4 Firmware Updates.......................
8.1 Base Connections and Setup............................................................................................42 8.2 Using the Touchscreen...........................................................................................................42 8.3 Standard Operation..................................................................................................................43 8.4 Pairing and Connecting the Base and Headset............................................43 8.
13.1 All Jabra PRO Headsets...........................................................................................................61 13.2 Jabra PRO Midi Headset...........................................................................................................61 13.3 Jabra PRO Flex Headset...........................................................................................................62 english 13. Technical Specifications..........................................................
english 1. Introduction Thank you for selecting a Jabra PRO™ headset. We are sure that you will enjoy its wide range of features and find it comfortable to wear and easy to use. Jabra PRO headsets are available in a wide range of configurations, including several different headset designs, wearing styles, connectivity options and control features. All of the models in the Jabra PRO family feature a DECT-based wireless headset and base station.
2.1 Read the Safety Booklet WARNING!: Your headset includes a Warning & Declaration guide. Do not attempt to assemble or use your headset before you have thoroughly read and understood the Warning & Declaration booklet. If you did not receive the booklet, please contact your Jabra representative before continuing. 2.2 english 2.
Care and Maintenance 2.4 english 2.3 Protect your base and headset just as you would any other type of sensitive electronic equipment. If your Jabra devices require cleaning, then consider the following advice: - If necessary, clean the touchscreen with a standard computer-screen cleaning solution, such as dry wipes, anti-static screen cleaner and/or prepackaged towelettes. - The headset, headband neckband and ear hook can be wiped clean with a dry cloth if needed.
3. Product Overview Package Contents english 3.
Optional Accessories 1 Remote Handset lifter GN1000 RHL 2 Electronic-hookswitch adapter for your desk-phone model 3 Neckband (not compatible with Jabra PRO 9460-Duo) 4 Replacement headband (not compatible with Jabra PRO 9460-Duo) english 3.2 The following accessories for Jabra PRO are available separately and are occasionally mentioned in the other chapters of this manual. You may have ordered one or more of these together with your headset.
Headset Diagrams 1 Multifunction button (answer/end call, among other functions) 2 Touch panel for volume and mute control 3 Activity and status indicator (multicolor LED) 4 Noise-cancelling port or Noise Blackout™ microphone english 3.3 Jabra PRO models are available with several headset options, each of which is illustrated below.
english 1 9 7 2 3 5 6 4 Figure 5: Jabra PRO 9460-Duo headset Note: most of the other illustrations in this manual show the Jabra PRO Midi headset; all other headset models feature similar controls at similar locations, as illustrated in the figures above.
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4. System Setup and Connections 4.1 Setup Overview and Background Connection Diagram (for no headset port) english This chapter explains how to assemble your Jabra PRO solution and connect it to your other office equipment.
The Quick-Start Setup Wizard english 4.2 To get started, just power the base and then follow the set-up-wizard instructions on the touchscreen. To run the setup wizard: 1. Review the information outlined in Section 4.1: Setup Overview and Background. It will help you understand the types of tasks that the setup wizard will ask you to do. 2. Assemble the base and apply power to it. (See also Section 4.3: Preparing the base and and Assembling the Headset). 3.
on the base, and then plug the adapter into a mains english Applying Power to the Base Connect the mains power adapter to the port marked power socket, as shown in the figure below. Figure 9: Powering the base Assembling the Headset Jabra PRO headsets — other than the Jabra PRO 9460-Duo — can be worn in any of several wearing styles, including headband, ear hook and neckband. Ear hook and headband wearing-style attachments are included in the standard packages.
english Placing the Headset in its Cradle Whenever you are not using your headset, you should keep it in its recharge cradle as shown in the figure below. It is held firmly in place by a magnet. Note that placing it in its cradle is sometimes called docking the headset. When the headset is docked correctly in the cradle, an extra icon is displayed in the touchscreen’s status bar. See the section “Using the Touchscreen”. Figure 11: Inserting the headset into the cradle for storage and charging 4.
english Connecting to a Desk Phone without a Headset Port If your desk phone does not include any built-in support for adding a headset, then connect the Jabra PRO base between the handset and the desk-phone body as described below. Figure 12: Connecting to a desk phone without a headset port 1. On your desk phone, unplug the handset cable from the phone body at the phone-body side. on the base. 2. Plug the loose end of your handset cord to the port marked on the Jabra PRO base to 3.
english 1. Connect the telephone cord included with your headset (marked with a blue band) from the port marked on the Jabra PRO base to the headset port on your desk-phone body. See your desk-phone documentation if you are not sure where this port is. If the supplied cord does not fit the port of your desk phone, then see “Connecting to a Proprietary Headset Port,” below. 2. Your base and desk phone are now connected.
english If the Jabra PRO 9460 base cannot contact the Jabra test server: In this case, you can choose to set the switch manually: 1. Open the panel on the front-right of the Jabra PRO base by slipping your fingernail under the bottom edge of the panel and pulling forward and up. This reveals the clear dial-tone switch. It is labelled with the letters A to G. 2. Put on the headset. 3. Tap the multifunction button at the back of the headset to activate the audio link to your desk phone. 4.
4.6 english 4. As you speak with your friend, adjust the mic.-level control on the Jabra PRO touchscreen (Desk phone setup wizard, manual setup) until your friend tells you that your voice sounds clear (loud enough) but not distorted (too loud). The desk phone part of the setup wizard guides you through. Remind your friend not to adjust his or her own volume during the test. If your best mic.
english Using an Electronic-Hookswitch Connection If your desk phone includes an electronic hookswitch, then you can take advantage of this feature by purchasing and installing the appropriate type of electronic hookswitch adapter for your phone. Adapter requirements can be very different between desk phone models. Please see our web site and/or refer to your telephone’s user manual for details about electronic hookswitch compatibility.
Connecting Jabra PRO 9470 To a Mobile Phone 4.9 Using a Remote Online Indicator english 4.8 The Jabra PRO 9470 Touchscreen Base features Bluetooth and can therefore be used with any mobile phone that also supports Bluetooth. You must set up the wireless communication between the two devices by pairing them. The setup wizard helps you to do this during initial setup and can repeat the procedure at any time later. See Chapter 9: Using Jabra PRO 9470 with a Mobile Phone for details.
5.1 Jabra PC Suite Features The Jabra PC Suite is a collection of programs that support and expand your headset’s features. It enables you to: - Control several types of softphone programs from your headset - Configure the base and headset from your PC - Update the firmware for your base and headset - Save and recall headset configuration to/from your PC - Upload language packs for touchscreen menus 5.2 english 5.
6.1 Headset Controls and Indicators The Multifunction Button This button is located near the back of the headset. Through a combination of taps, double-taps and presses, you will be able to execute all of the most-needed functions, including answering a call, hanging up, switching between held calls, and more. See Section 7.3: Headset Controls and Signals for complete details of all headset commands. english 6.
english Note: if the target phone is shown greyed out on the touchscreen, it means that the phone has become disconnected. This can only occur with mobile- or softphones. You need to either re-connect the phone or touch another phone on-screen to select a different target. See the figure below. Figure 19: A disconnected target phone is shown greyed out on the touchscreen 6.
english Calling through a Softphone Figure 21: To make a call on your softphone, simply dial as usual while wearing the headset To place a call through your softphone, dial the number or choose a contact using your softphone program. The audio connection to your headset will open automatically as soon as your recipient’s phone begins ringing.
english Voice-Activated Mobile Phone Dialing (Jabra PRO 9470 Only) This feature requires that your mobile phone supports the hands-free Bluetooth profile. See your mobile phone’s documentation for details about how to set up voice-activated dialing and whether this feature is supported over Bluetooth. Figure 23: To use voice-activated dialing, tap the multifunction button and speak the appropriate voice tag To use voice-activated dialing with a mobile phone that supports it: 1.
6.5 english - For desk phones without automatic ringtone detection: In this situation, you will hear your desk phone ring but will not hear a ringtone in your headset or see a ring indicator on the touchscreen. Set the desk phone as the current target by touching the desk phone icon on the touchscreen or pressing the headset’s multifunction button until you hear the desk phone audio indicator (see also Section 6.2: The Target Phone Concept).
Controlling the Speaker Volume and Microphone english 6.6 The headset features a touch panel that is similar to the touch pad included with many laptop computers. Use it to adjust the volume you hear in your headset and to mute/enable the microphone. - Slide your finger up the touch panel (away from your mouth) to increase the volume. - Slide your finger down the touch panel to decrease the volume. - Double-tap on the touch panel to mute or unmute the microphone.
Mobile Phones For mobile phones (Jabra PRO 9470 only), the procedure varies by phone model. Please see your mobile phone documentation for details. 6.8 english Softphones For softphones, your headset is likely to be your only option, but if other audio devices are connected to your PC, you may be able to switch to them by changing the audio preferences for Windows and/or your softphone program. Last Number Redial Jabra PRO is able to send a redial command to the current target phone.
7.1 How to Wear the Headset Jabra PRO headsets are available in a variety of styles, which affect both the headset functionality and the wearing options available to you. Depending on your model, you may be able to wear your headset in any of several styles by attaching accessories to the basic unit. Headset Style Jabra PRO Model Wearing Style Options Flex 9460 Ear hook Headband Neckband Flex Duo 9460-Duo Dual-speaker headband Midi 9470 Ear hook Headband Neckband english 7.
Attaching or detaching a Wearing Style Note: Jabra PRO 9460-Duo headset is always worn as a headband. Attaching the headband 1. Align the mounting surface of the headset with matching socket on the headband attachment. 2. Press the headset assembly firmly onto the outer side of the headband attachment until it clicks into place (snap-to-click). If you have trouble pressing them together, try to rotate the boom arm about 300 and try again. Refer to the figure in the section 4.
R english 3. Try to wear the ear hook and adjust it to fit snugly around your ear. Remember that: - the hook itself rotates on the attachment. - the hook itself is flexible and can be easily bent to wrap snugly around your ear. - the height of the hook relative to its attachment can be adjusted to suit your ear. To do this, slide the attachment up or down. L Figure 29: Adjusting the ear hook 4. Take off the ear hook assembly. 5.
english 2. Align the mounting surface of the headset with the matching socket on the ear-cushion attachment. Press the headset assembly firmly onto the outer side of the attachment until it clicks into place (snap-to-click). Refer to the figure in the section 4.3: “Assemble the Headset” earlier in this manual. If you have trouble pressing them together, try to rotate the boom arm about 300 and try again. 3. Turn the headset in the socket to ensure that it is mounted correctly. 4.
Function Tap Answer incoming call Open a connection on current target phone (e.g.
State or event Tone description Button tap A quick medium tone Button double-tap Two button-tap tones Button press The button-tap tone followed by a longer tone Turn volume up A short, high tone that indicates the new volume Maximum volume reached Two short, high notes Turn volume down A short, low tone that indicates the new volume Minimum volume reached Two short, low notes Mute A quick medium tone, rest and quick low tone; repeats occasionally Incoming desk phone call A very fast, high
Headset Visual Indicators (LED) The headset includes a multicolor LED which indicates the state of the headset, as outlined in the table below. During charging, the headset state LED indication is shown interspersed with a constant yellow light (which shows the headset is charging). Once fully charged, only the state LED indication is shown (no charging light while fully charged).
LED when battery level is good LED when battery level is low Power turned on Green 100ms Off 100ms Repeats to a total of 4 times Green 100ms Off 100ms Repeats to a total of 4 times Power turned off Red 100ms Off 100ms Repeats to a total of 4 times Red 100ms Off 100ms Repeats to a total of 4 times Constant blue Constant red Blue 100ms Off 100ms Repeats to a total of 5 times Red 100ms Off 100ms Repeats to a total of 5 times Pairing Pairing succeeded Charging Fully charged in cradle english Hea
Battery Indicators, Recharge and Replacement english 7.4 Battery indicators The headset and touchscreen base indicate the current headset battery level as follows: - Whenever the battery is low, the headset multicolor LED will display red for all of its usual signals. - While the battery is low, you will hear an audio signal (two quick, low tones) every minute or so in the headset. - When the headset is paired with a touchscreen base, you can read the current battery level on the touchscreen.
7.5 Staying within Range english 8. Align the wired connector for your new battery with the socket inside the headset and press it all the way in. If you have trouble, you might have the connector upside down — try the other way. 9. Fold the wires beside the new battery in the wire groove and press the battery down into place in the headset. Ensure that the battery label faces upwards for the correct orientation. 10.
8.1 Base Connections and Setup For details about how to set up the base and connect it to your various phones, please see Chapter 4: System Setup and Connections. 8.2 english 8. The Jabra PRO Touchscreen Base This chapter describes how to work with the features of the Jabra PRO Touchscreen Base. See also Chapter 3: Product Overview for detailed diagrams.
Standard Operation 1. Settings icon: touch here to go to the settings menu for your base and headset. 1 2 2. Battery indicator: indicates the current charge level of your headset. 4 3. Current target phone: shows the current target phone and indicates its status (ringing, online, etc.). This is the phone to which you will connect if you tap the headset multifunction button or touch the activate-audio-link icon. 3 5 english 8.
8.5 english Managing the DECT Connection Once you have paired the base and headset, the base manages the connection automatically even as you take the headset out of range and/or turn off the devices from time to time. The connection will usually activate itself again automatically the next time the Jabra PRO Base and headset are turned on and in range. However, Jabra PRO also provides controls for managing the connection manually if necessary.
Managing Call Collision english 8.6 When you have more than one phone connected to your base, it becomes possible that more than one call will become active simultaneously. This might occur under the following circumstances: - You are talking on one phone (e.g., your desk phone) when a call comes in on one of your other phones (e.g., your mobile phone).
Managing Call Waiting english 8.7 Call waiting refers to the ability to place a current call temporarily on hold to answer another call coming in on the same phone. It is a feature that is provided by your phone company or softphone program, which means that it is largely external to the base or headset.
english If you have an active call, with no calls waiting, and you then put the active call on hold, the red (end call) button is removed from display. This means that you must re-activate the held call before you can end it (press the green arrow). See the figure below: Figure 38: The current (active) call is put on hold; no other calls are waiting Note: call waiting is not the same as call collision, which is what happens when you are talking on one phone (e.g.
Setting General User Preferences SETTINGS english 8.8 When you are not using the headset, you are able to access the general user preferences on the base. Use this function to adjust your hearing-protection settings, switch to wideband or narrowband audio, control call recording, set the screen language, disconnect the headset or re-start some or all of the setup wizard. Personal Setup Inntellitone Wideband Figure 39: Finding the general user preferences 1.
Re-running the Setup Wizards SETTINGS ADVANCED SETTINGS Disable Audio detection Setup Wizard Advanced Reset Configuration About Desk Phone english 8.9 The very first time you turn on the base, a setup wizard launches automatically, helping you to configure the connection to your desk phone, mobile phone and/or computer. Thereafter, the base starts normally each time your turn it on.
english 8.12 Conference Calling The Jabra PRO Touchscreen Base enables you to connect a secondary Jabra PRO headset to the base, thereby adding another person to the conversation. To begin a conference call, dock the secondary headset with the base that will host the call. You can do this either just before the call or at any time during the call. The touchscreen will ask you to confirm the new connection (see Section 8.4: Pairing and Connecting the Base and Headset for a detailed description).
english 8.15 Dealing with Density Issues DECT technology uses low-power radio technology for wireless transmission. Because DECT uses a dedicated radio-frequency band, it is relatively immune to interference from other products using radio technologies commonly used in offices such as wireless routers or wireless networks. Likewise, DECT will not interfere with WiFi networks.
Note: this chapter applies only to Jabra PRO 9470. 9.1 Jabra PRO Bluetooth Support english 9. Using Jabra PRO 9470 with a Mobile Phone The Jabra PRO 9470 Base features Bluetooth support, which means that you can place and receive calls through your Bluetooth-enabled mobile phone using your headset. The headset, however, is based on DECT wireless technology, which means that you cannot pair it directly with your mobile phone.
Pairing and Connecting with Other Bluetooth Devices english 9.2 Pairing the Base with a Mobile Phone To use Bluetooth, you must set up the wireless communication between the Jabra PRO 9470 Base and your mobile phone by pairing them. The setup wizard helps you to do this during the initial setup but you can run the wizard at any later time. 1. Launch the mobile-phone part of the setup wizard on the Jabra PRO base as described in Section 8.9: Re-running the Setup Wizards.
Forcing reconnection/Disconnection via the touchscreen english 9.3 If the base — and therefore also the headset — loses the connection to the mobile phone (e.g. if you take it out of range) it periodically attempts to reconnect — every 15 secs for the first 3 hours and then every 40 secs indefinitely. You can instead force the headset to reconnect with it via the touchscreen base. The headset must be within range of the base for this to happen.
english 3. When the mobile and base are reconnected — which means that the connection to the headset is also restored via the base — the mobile phone target icon is no longer greyed out, as shown in the figure below: Figure 46: Mobile phone and base are reconnected Conversely, if you want to force the headset to disconnect the mobile phone, do the following: 1. Touch the mobile phone target icon to view the Mobile Phone menu. See the figure below: MOBILE PHONE Disconnect Figure 47: Mobile Phone menu 2.
IMPORTANT: Never record conversations with people without first informing them that you are doing so and getting their permission. Recording people surreptitiously may be against the law and can also lead to law suits. CALL OPTIONS english 10. Recording Your Calls The Jabra PRO touchscreen base enables you to record your conversations using third-party software on your PC. Controls for working with this feature are included in the touchscreen menus.
Q How can I use my headset with my mobile phone? (Jabra PRO 9470 only). A To be able to do this, you need to pair the Jabra PRO 9470 base with your mobile phone (your headset is based on DECT and cannot be paired directly with your mobile phone). Do the following: - Refer to the section “Re-running the Setup Wizards” which explains how to launch the mobile phone part of the setup wizard. This puts the headset’s base into pairing mode, which causes it to advertise itself as ‘available for pairing’.
Q I hear a low noise in the headset when there is silence at the other end? A Your headset is probably using one of the highest volume settings. Decrease the speaker volume on the headset by sliding your finger down the touch-sensitive panel on the side of the headset. english Q I cannot hear anything in my headset when using my mobile phone. (Jabra PRO 9470 only) A Try the following: - Make sure the two devices are paired and connected.
The sound in your headset will slowly deteriorate as you move farther from the base. Move back into range and sound quality is restored. If you move all the way out of range while talking, you will lose all sound, but your call will be held open at the base for 60 seconds. This gives you the chance to move back in range. However, after 60 seconds the current call will be terminated. If you remain out of range for a longer time, you may need to re-establish the DECT connection manually when you return (i.e.
12.1 Europe Web (for the latest support info and online User Manuals): www.jabra.com Phone: E-mail: Belgique/Belgium + 49 (0)8031 2651 72 techsupport@gn.com Czech Republic 800 522 722 support.cz@gn.com Danmark + 45 45 75 99 99 support.dk@gn.com Deutschland + 49 (0)8031 2651 72 techsupport@gn.com España + 34 916 398 064 info@gnnetcom.es France + 33 (0) 130 589 075 techsupport@gnnetcom.fr Italia + 39 02 5832 8253 tecnico@gn.com Luxembourg + 49 (0)8031 2651 72 techsupport@gn.
13.1 All Jabra PRO Headsets Operating environment: -10˚C to +55˚C (0˚C to +40˚C when charging); up to 98% humidity Call control: multifunction button supporting answer call, end call, voice-activated dialing, reject call, redial, swap held calls; docking operations can also answer and end calls english 13.
Speakers: 1 Boom style: Flex english 13.3 Jabra PRO Flex Headset Wearing styles: Ear hook, headband, neckband (either included or available as accessories, depending on model) Microphone: Single noise-cancelling microphone 13.4 Jabra PRO 9460-Duo Headset Wearing style: headband Speakers: 2 (dual mono) Boom style: flex Microphone: single noise-cancelling microphone 13.
english 13.7 Materials and Allergies The headband attachment is made of stainless steel and does not have a nickel-coated surface. Nickel release from the headband is 0.02 μg/cm2/week, which is well below the 0.50 μg/cm2/week limit established by EU Directive 94/27/EF. The stainless steel alloy was tested for nickel release in accordance with the European standard EN 1811:1998. Other wearing-style attachments are made of plastic and contain no known allergens.
Bluetooth version: BT 2.0 Class 2 Bluetooth range: Up to 10m (Class 2) english 13.9 Jabra PRO 9470 Base Bluetooth Support In addition to the common specifications listed above, the Jabra PRO 9470 Base also includes Bluetooth support with the following specifications: Bluetooth profiles: Headset profile (HSP 1.1), hands-free profile (HFP 1.5), device-identification profile (DIP 1.3), phone-book access profile (PBAP 1.
english 14. GlOSSARY Bluetooth An open wireless protocol for exchanging data over short distances from fixed and mobile devices, such as mobile phones and headsets. It is primarily designed for low power consumption, with a short range (powerclass-dependent: 1 meter, 10 meters, 100 meters) based on low-cost transceiver microchips in each device. Bluetooth makes it possible for these devices to communicate with each other when they are in range.
USB Bluetooth adapter Sometimes also called a dongle (see above). A PC must have a Bluetooth adapter in order to communicate with other Bluetooth devices. While some desktop computers and most recent laptops come with a built-in Bluetooth adapter, others require an external one. Bluetooth allows multiple devices to communicate with a computer over a single adapter.
english Made in China Type: 9400HS/BS Jabra PRO 9460, 9460-Duo and 9470 User manual www.jabra.com 32-00685 RevD © 2009 GN Netcom A/S. All rights reserved. Jabra® is a registered trademark of GN Netcom A/S. All other trademarks included herein are the property of their respective owners. The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by GN Netcom A/S is under license. (Design and specifications subject to change without notice).
