User guide

Chapter10.Gettingsupport

ThischapterprovidesinformationaboutgettinghelpandsupportfromLenovo.

Lenovotechnicalsupport

AfteryoubuyaThinkPad10,registeryourtabletwithLenovo.Usingtheregisteredinformation,Lenovo

cancontactyouincaseofarecallorothersevereproblems.AfteryouregisteryourtabletwithLenovo,

youwillreceivequickerservicewhenyoucallLenovoforhelp.Inaddition,somelocationsofferextended

privilegesandservicestoregisteredusers.

ToregisteryourtabletwithLenovo,gotohttp://www.lenovo.com/registerandfollowtheinstructionson

thescreen.

TechnicalsupportinformationisavailableontheLenovoSupportWebsiteathttp://www.lenovo.com/support.

ThisWebsiteisupdatedwiththelatestsupportinformationsuchasthefollowing:

•Driversandsoftware

•Diagnosticsolutions

•Productandservicewarranty

•Productandpartsdetails

•Guidesandmanuals

•Knowledgebaseandfrequentlyaskedquestions

IfyouwanttocalltheLenovoCustomerSupportCenter,gotohttp://www.lenovo.com/support/phonefor

thelatesttelephonenumbersandhoursofoperation.

Duringthewarrantyperiod,youcangetthefollowingservicesfromtheCustomerSupportCenter:

•Problemdetermination:Trainedpersonnelareavailabletoassistyouwithdeterminingifyouhavea

hardwareproblemanddecidingwhatactionisnecessarytoﬁxtheproblem.

•Lenovohardwarerepair:IftheproblemisdeterminedtobecausedbyLenovohardwareunderwarranty,

trainedservicepersonnelareavailabletoprovidetheapplicablelevelofservice.

•Engineeringchangemanagement:Occasionally,theremightbechangesthatarerequiredaftera

producthasbeensold.Lenovooryourreseller,ifauthorizedbyLenovo,willmakeselectedEngineering

Changes(ECs)thatapplytoyourhardwareavailable.

ForthetermsandconditionsoftheLenovoLimitedWarrantythatappliestoyourtablet,refertotheSafety,

Warranty,andSetupGuidethatcomeswithyourtablet.