Server User Manual

Chapter7.Troubleshooting

Thischapterdescribesthediagnostictoolsthatareavailabletohelpyousolveproblemsthatmightoccurin

theserver.

Ifyoucannotdiagnoseandcorrectaproblembyusingtheinformationinthischapter,seeAppendixB

“Gettinghelpandtechnicalassistance”onpage99

formoreinformation.

Troubleshootingtables

Usethetroubleshootingtablestondsolutionstoproblemsthathaveidentiablesymptoms.

Ifyouhavejustaddednewsoftwareoranewoptionaldeviceandtheserverisnotworking,completethe

followingstepsbeforeyouusethetroubleshootingtables:

1.Checktheoperatorinformationpanel.

2.Removethesoftwareordevicethatyoujustadded.

3.Reinstallthenewsoftwareornewdevice.

DVDdriveproblems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis

solved.

•SeethepartslistingintheHardwareMaintenanceManualtodeterminewhichcomponentsarecustomer

replaceableunits(CRUs)andwhichcomponentsareeldreplaceableunits(FRUs).

•Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thatstepmustbeperformedonlyby

atrainedservicetechnician.

SymptomAction

TheDVDdriveisnot

recognized.

1.Makesurethat:

•TheSATAchanneltowhichtheDVDdriveisattached(primaryorsecondary)

isenabledintheSetupUtilityprogram.

•Allcablesandjumpersareinstalledcorrectly.

•Thesignalcableandconnectorarenotdamagedandtheconnectorpins

arenotbent.

•ThecorrectdevicedriverisinstalledfortheDVDdrive.

2.Reseatthefollowingcomponents:

a.DVDdrive

b.DVDdrivecables

3.Replacethefollowingcomponentsoneatatime,intheordershown,restarting

theservereachtime:

a.DVDdrive

b.DVDdriveandcables

c.(Trainedservicetechnicianonly)Systemboard

ADVDisnotworkingcorrectly.

1.CleantheDVD.

2.ReseattheDVDdrive.

3.ReplacetheDVDdrive.