Personal Computer User Manual

SymptomAction
Theoperatingsystemdoesnot
start.
Verifythat:
•Thestartupsequenceincludesthedevicewheretheoperatingsystemresides.
Usually,theoperatingsystemisontheharddiskdrive.Formoreinformation,
see“Selectingastartupdevice”onpage84
.
Thecomputerbeepsmultiple
timesbeforetheoperating
systemstarts.
Verifythatnokeysarestuck.
Troubleshootingprocedure
Usethefollowingprocedureasastartingpointfordiagnosingproblemsyouareexperiencingwithyour
computer:
1.Verifythatthecablesforallattacheddevicesareconnectedcorrectlyandsecurely.
2.Verifythatallattacheddevicesthatrequireacpowerareconnectedtoproperlygrounded,functioning
electricaloutlets.
3.VerifythatallattacheddevicesareenabledintheBIOSsettingsofyourcomputer.Formoreinformation
aboutaccessingandchangingtheBIOSsettings,refertoyourChapter7“UsingtheSetupUtility
program”onpage81.
4.Gotothe“Troubleshooting”onpage98andfollowtheinstructionsforthetypeofproblemyouare
experiencing.IftheTroubleshootinginformationdoesnothelpyouresolveaproblem,continuewiththe
nextstep.
5.Tryusingapreviouslycapturedcongurationtoseeifarecentchangetohardwareorsoftwaresettings
hascausedaproblem.Beforerestoringapreviousconguration,captureyourcurrentcongurationin
casetheoldercongurationsettingsdonotsolvetheproblemorhaveadverseaffects.Torestorea
capturedconguration,dothefollowing:
•OntheWindowsVistaoperatingsystem,clickStart➙ControlPanel➙SystemandMaintenance
➙System➙SystemProtection➙SystemRestore.
•OntheWindows7operatingsystem,clickStart➙ControlPanel➙SystemandSecurity➙
System➙SystemProtection➙SystemRestore.
Ifthisdoesnotcorrecttheproblem,continuewiththenextstep.
6.Runthediagnosticprograms.See“Diagnosticprograms”onpage114formoreinformation.
•Ifthediagnosticprogramsdetectahardwarefailure,contacttheLenovoCustomerSupportCenter.
SeeChapter11“Gettinginformation,help,andservice”onpage117formoreinformation.
•Ifyouareunabletorunthediagnosticprograms,contacttheLenovoCustomerSupportCenter.See
Chapter11“Gettinginformation,help,andservice”onpage117formoreinformation.
•Ifthediagnosticprogramsdonotdetectahardwarefailure,continuewiththenextstep.
7.Useanantivirusprogramtoseeifyourcomputerhasbeeninfectedbyavirus.Iftheprogramdetectsa
virus,removethevirus.
8.Ifnoneoftheseactionssolvetheproblem,seektechnicalassistance.SeeChapter11“Getting
information,help,andservice”onpage117formoreinformation.
Troubleshooting
Usethetroubleshootinginformationtondsolutionstoproblemsthathavedenitesymptoms.
Ifthesymptomyourcomputerisexperiencingoccurredimmediatelyafteryouinstalledanewhardware
optionornewsoftware,dothefollowingbeforereferringtothetroubleshootinginformation:
98ThinkCentreUserGuide