Datasheet

IBM 1U 18.5-inch Standard and Enhanced Media Consoles 8
Warranty options
The IBM 1U 18.5-inch consoles have a three year, customer replaceable unit (CRU) and on-site service,
limited warranty with 9x5/next business day terms. IBM offers the optional warranty service upgrades
through IBM ServicePac® offerings. An IBM ServicePac offering is a series of prepackaged warranty
maintenance upgrades and post-warranty maintenance agreements with a well-defined scope of services,
including service hours, response time, term of service, and service agreement terms and conditions.
IBM ServicePac offerings are country-specific, that is, each country might have its own service types,
service levels, response times, and terms and conditions. Not all covered types of ServicePac offerings
might be available in a particular country. For more information about IBM ServicePac offerings available
in your country, visit the IBM ServicePac Product Selector at:
https://www-304.ibm.com/sales/gss/download/spst/servicepac
The following table explains warranty service definitions in more detail.
Table 8. Warranty service definitions
Term Description
IBM on-site
repair (IOR)
A service technician comes to the system's location for equipment repair.
24x7x2 hour A service technician is scheduled to arrive at your client’s location within two hours after remote
problem determination is completed. We provide service around the clock, every day, including
IBM holidays.
24x7x4 hour A service technician is scheduled to arrive at your client’s location within four hours after remote
problem determination is completed. We provide service around the clock, every day, including
IBM holidays.
9x5x4 hour A service technician is scheduled to arrive at your client’s location within four business hours after
remote problem determination is completed. We provide service from 8:00 a.m. - 5:00 p.m. in the
client's local time zone, Monday through Friday, excluding IBM holidays. If after 1:00 p.m. it is
determined that onsite service is required, the client can expect the service technician to arrive the
morning of the following business day. For noncritical service requests, a service technician arrives
by the end of the following business day.
9x5 next
business day
A service technician is scheduled to arrive at your client’s location on the business day after we
receive your call, following remote problem determination. We provide service from 8:00 a.m. -
5:00 p.m. in the client's local time zone, Monday through Friday, excluding IBM holidays.
In general, the types of IBM ServicePac offerings that are available for the IBM 1U 18.5-inch consoles are
as follows:
Warranty service upgrades:

Three, four, or five years of 9x5 or 24x7 service coverage

On-site repair with response time from next business day to 4 or 2 hours

Maintenance (post-warranty) service offerings:

One or two years of warranty extension with 9x5 or 24x7 service coverage

On-site repair with response time from next business day to 4 or 2 hours
