User Manual

Chapter10.Troubleshootingcomputerproblems

Thischapterprovidesinformationonwhattodoifyouexperienceaproblemwithyourcomputer.

•“Diagnosingproblems”onpage115

•“Troubleshooting”onpage115

Diagnosingproblems

Ifyouexperienceproblemswithyourcomputer,usetheLenovoSolutionCenterprogramasastarting

pointforsolvingthem.

TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It

combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along

withhintsandtipsformaximumsystemperformance.

Notes:

•TheLenovoSolutionCenterprogramalsoisavailablefordownloadedat:

http://www.lenovo.com/diags.

•IfyouareusingotherWindowsoperatingsystemratherthanWindows7andWindows8,youcanndthe

latestinformationaboutdiagnosticsforyourcomputerat:

http://www.lenovo.com/diagnose

IfyourcomputerisinstalledwiththeWindows7operatingsystem,whenyouaresettingupyourcomputer,

theLenovoSolutionCenterprogrampromptsyoutocreaterecoverymedia,whichyoucanusetorestorethe

harddiskdrivetothefactorydefaultstate.Formoreinformation,see“Performingbackupandrecovery

operations”onpage56

ToruntheLenovoSolutionCenterprogram,see“Lenovoprograms”onpage12.

Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.

Note:IfyouareunabletoisolateandrepairtheproblemyourselfafterrunningLenovoSolutionCenter

program,saveandprinttheloglescreatedbytheprogram.Youwillneedthelogleswhenyouspeaktoa

Lenovotechnicalsupportrepresentative.

Troubleshooting

Ifyourcomputerhasanerror,ittypicallydisplaysamessageoranerrorcode,orabeepsoundswhen

youturniton.Whenyouexperienceaproblem,refertothecorrespondingsectionsinthistopictotryto

solvetheproblembyyourself.

Computerstopsresponding

Printtheseinstructionsnowandkeeptheinstructionswithyourcomputerforreferencelater.

Ifyourcomputerisunresponsive(youcannotusetheTrackPointpointingdeviceorthekeyboard),do

thefollowing:

1.Pressandholdthepowerbuttonforfoursecondsormoretoturnoffthecomputer.

•Ifthecomputeristurnedoff,restartthecomputer.Ifthecomputerdoesnotturnon,continuewith

step2.

115