Manual

Chapter8.Troubleshootingcomputerproblems

Thischapterprovidesinformationonwhattodoifyouexperienceaproblemwithyourcomputer.

•“Diagnosingproblems”onpage91

•“Troubleshooting”onpage91

Diagnosingproblems

Ifyouexperienceproblemswithyourcomputer,usetheLenovoSolutionCenterprogramasastarting

pointforsolvingthem.

TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It

combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along

withhintsandtipsforoptimalsystemperformance.

Notes:

•TheLenovoSolutionCenterprogramalsoisavailablefordownloadedat:

http://www.lenovo.com/diags

•IfyouareusingotherWindowsoperatingsystemratherthanWindows7andWindows10,youcanﬁnd

thelatestinformationaboutdiagnosticsforyourcomputerat:

http://www.lenovo.com/diagnose

Whenyouaresettingupyourcomputer,theLenovoSolutionCenterprogrampromptsyoutocreaterecovery

media.Youcanusetherecoverymediatorestorethestoragedrivetothefactorydefaultstate.Formore

information,see“Performingbackupandrecoveryoperations”onpage108.

ToruntheLenovoSolutionCenterprogram,see“AccessingLenovoprograms”onpage14.

Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.

Note:IfyouareunabletoisolateandrepairtheproblemyourselfafterrunningLenovoSolutionCenter

program,saveandprintthelogﬁlescreatedbytheprogram.Youwillneedthelogﬁleswhenyouspeaktoa

Lenovotechnicalsupportrepresentative.

Troubleshooting

Ifyourcomputerhasanerror,ittypicallydisplaysamessageoranerrorcode,ormakesabeepwhen

youturniton.Whenyouexperienceaproblem,refertothecorrespondingsectionsinthistopictotryto

solvetheproblembyyourself.

Computerstopsresponding

Printtheseinstructionsnowandkeepitwithyourcomputerforreferencelater.

Ifyourcomputerisunresponsive(youcannotusetheThinkPadpointingdeviceorthekeyboard),dothe

following:

1.Pressandholdthepowerbuttonuntilthecomputerturnsoff.Ifyoucannotturnoffthecomputerby

pressingthepowerbutton,removetheacpoweradapterandtheremovablebattery.Afterthecomputer

isturnedoff,reconnecttheacpoweradapterandreinstalltheremovablebattery,andthenrestartthe

computerbypressingthepowerbutton.Ifthecomputerdoesnotturnon,continuewithstep2.