User Guide ThinkPad E460 and E465
Note: Before using this information and the product it supports, be sure to read and understand the following: • Safety, Warranty, and Setup Guide • Regulatory Notice • “Important safety information” on page vi • Appendix E “Notices” on page 143 The Safety, Warranty, and Setup Guide and the Regulatory Notice have been uploaded to the Web site. To refer to them, go to http://www.lenovo.com/ThinkPadUserGuides and follow the instructions on the screen. First Edition (November 2015) © Copyright Lenovo 2015.
Contents Read this first . . . . . . . . . . . . . . v Important safety information . . . . . . . . Conditions that require immediate action . Service and upgrades . . . . . . . . . Power cords and power adapters . . . . Extension cords and related devices . . . Plugs and outlets . . . . . . . . . . . Power supply statement . . . . . . . . External devices . . . . . . . . . . . General battery notice . . . . . . . . . Notice for built-in rechargeable battery . .
Using the fingerprint reader. . . . . . . . . . Notice on deleting data from your hard disk drive, hybrid drive, or solid-state drive . . . . . . . . Using firewalls . . . . . . . . . . . . . . . Protecting data against viruses . . . . . . . . 53 54 54 Chapter 6. Advanced configuration . . 55 Installing a new operating system . . . . . . Installing the Windows 7 operating system . Installing Windows 10 operating system . . Installing device drivers . . . . . . . . . . Using the ThinkPad Setup program .
Japan notice for ac power cord . . Lenovo product service information Taiwan . . . . . . . . . . . . Eurasian compliance mark . . . . Brazil audio notice . . . . . . . . for . . . . . . 133 Recycling information for China . . . . . . . . . . . . . . . . . 134 134 134 Appendix C. Restriction of Hazardous Substances Directive (RoHS) . . . . 139 Appendix B. WEEE and recycling statements . . . . . . . . . . . . . Important WEEE information . . . . . . . . . Japan recycling statements . . . . . . . . .
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Read this first Be sure to follow the important tips given here to get the most use and enjoyment out of your computer. Failure to do so might lead to discomfort or injury, or cause your computer to fail. Protect yourself from the heat that your computer generates. When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot. The temperature they reach depends on the amount of system activity and the level of charge in the battery.
Protect your computer and data when moving it. Before moving a computer equipped with a hard disk drive or hybrid drive, do one of the following: • Turn it off. • Put it in sleep mode. • Put it in hibernation mode. This will help to prevent damage to the computer, and possible loss of data. Handle your computer gently. Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer, display, or external devices. Carry your computer carefully.
Conditions that require immediate action Products can become damaged due to misuse or neglect. Some product damage is serious enough that the product should not be used again until it has been inspected and, if necessary, repaired by an authorized servicer. As with any electronic device, pay close attention to the product when it is turned on. On very rare occasions, you might notice an odor or see a puff of smoke or sparks vent from your product. Or you might hear sounds like popping, cracking or hissing.
Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety. CAUTION: Hazardous moving parts. Keep fingers and other body parts away. CAUTION: Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. Power cords and power adapters DANGER Use only the power cords and power adapters supplied by the product manufacturer. The power cords shall be safety approved.
Extension cords and related devices Ensure that extension cords, surge protectors, uninterruptible power supplies, and power strips that you use are rated to handle the electrical requirements of the product. Never overload these devices. If power strips are used, the load should not exceed the power strip input rating. Consult an electrician for more information if you have questions about power loads, power requirements, and input ratings.
External devices CAUTION: Do not connect or disconnect any external device cables other than USB and 1394 cables while the computer power is on; otherwise, you might damage your computer. To avoid possible damage to attached devices, wait at least five seconds after the computer is shut down to disconnect external devices. General battery notice DANGER Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts.
Notice for non-rechargeable coin-cell battery DANGER If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The battery contains a small amount of harmful substance. Do not heat to more than 100°C (212°F). The following statement applies to users in the state of California, U.S.A. California Perchlorate Information: Products containing manganese dioxide lithium coin-cell batteries may contain perchlorate. Perchlorate Material - special handling may apply, See www.dtsc.ca.
• Do not operate your computer inside furniture, as this might increase the risk of overheating. • Airflow temperatures into the computer should not exceed 35°C (95°F). Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not use your computer during a lightning storm.
Liquid crystal display (LCD) notice CAUTION: The LCD is made of glass, and rough handling or dropping the computer can cause the LCD to break. If the LCD breaks and the internal fluid gets into your eyes or on your hands, immediately wash the affected areas with water for at least 15 minutes; if any symptoms are present after washing, get medical care.
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Chapter 1. Product overview This chapter contains the following topics: • “Locating computer controls, connectors, and indicators” on page 1 • “Locating important product information” on page 8 • “Features” on page 9 • “Specifications” on page 10 • “Operating environment” on page 11 • “Lenovo programs” on page 11 Locating computer controls, connectors, and indicators This section introduces the computer hardware features to give you the basic information you need to start using the computer.
1 Microphones The built-in microphones capture sound and voice when used with a program capable of handling audio. Depending on your model, your computer might come with one microphone. 2 Camera Use the camera to take pictures or hold a video conference. For more information, see “Using the camera” on page 31. 3 Power button Press the power button to turn on the computer or put the computer into sleep mode.
Right-side view Figure 2. ThinkPad E460 and E465 right-side view 1 USB 3.0 connectors 2 High-Definition Multimedia Interface (HDMI™) connector 3 Ethernet connector 4 ac power connector 5 Lenovo OneLink connector 1 USB 3.0 connectors The Universal Serial Bus (USB) 3.0 connectors are used for connecting USB-compatible devices, such as a USB keyboard or a USB mouse. Note: When you attach a USB cable to this USB connector, ensure that the USB mark is facing upward.
The Ethernet connector has two indicators that show the status of the network connection. When the green indicator is on, the computer is connected to a LAN. When the yellow indicator blinks, data is being transmitted. Note: If the computer is connected to the ThinkPad OneLink Dock or ThinkPad OneLink Pro Dock, use the Ethernet connector on the docking station instead of the one on the computer.
2 Fan louvers The fan louvers and the internal fan enable air to circulate in the computer to ensure proper cooling, especially the cooling of the microprocessor. Note: To ensure proper airflow, do not place any obstacle in front of the fan louvers. 3 Always On USB connector (USB 3.
Bottom view Figure 4. ThinkPad E460 and E465 bottom view 1 Wireless-LAN-card slot 2 Memory-upgrade slots 3 Speakers 4 Built-in battery 5 Internal storage drive 1 Wireless LAN card slot Your computer might have a wireless LAN card installed for you to establish wireless LAN connections. 2 Memory-upgrade slot You can increase the amount of memory in your computer by installing a memory module in the memory-upgrade slot. Memory modules are available as options from Lenovo.
1 Fn Lock indicator The Fn Lock indicator shows the status of Fn Lock function. For more information, see “Special keys ” on page 17. 2 Speaker-mute indicator When the speaker-mute indicator is on, the speakers are muted. 3 Microphone-mute indicator When the microphone-mute indicator is on, the microphones are muted. 4 Camera-status indicator When the camera-status indicator is on, the camera is in use.
• Off: The computer is off or in hibernation mode. • On: The computer is on (in normal mode). Locating important product information This section provides information to help you locate the machine type and model label, the Federal Communications Commission (FCC) ID and IC Certification label, the Windows Certificate of Authenticity label, and the Genuine Microsoft® label. Machine type and model information The machine type and model label identifies your computer.
Note: Do not remove or replace a preinstalled wireless module by yourself. For module replacement, you must contact Lenovo service first. Lenovo is not responsible for any damage caused by unauthorized replacement. Labels for the Windows operating systems Windows 7 Certificate of Authenticity: Computer models preinstalled with the Windows 7 operating system have a Certificate of Authenticity label affixed to the computer cover or inside the battery compartment.
Storage device • 2.5-inch form factor, 7-mm height hard disk drive • 2.5-inch form factor, 7-mm height solid-state drive • 2.5-inch form factor, 7-mm height hybrid drive Display The color display uses the Thin Film Transistor (TFT) technology. • Size: 14.0 inches (355.
• Depth: 239 mm (9.41 inches) • Height: 24.4 mm (0.96 inch) or 22.9 mm (0.90 inch) Heat output • 45W (154 Btu/hr) or 65 W (222 Btu/hr) maximum (depending on the model): Power source (ac power adapter) • Sine-wave input at 50 to 60 Hz • Input rating of the ac power adapter: 100 to 240 V ac, 50 to 60 Hz Operating environment This section provides information about the operating environment of your computer.
Accessing Lenovo programs To access Lenovo programs on your computer, do the following: • For Windows 7 and Windows 10: 1. Click the Start button to open the Start menu. Locate a program by the program name. 2. If the program is not displayed on the Start menu, click All programs or All apps to display all programs. 3. If you still do not find the program in the program list, search for the program in the search box. Some Lenovo programs are ready to be installed.
Lenovo Companion (Windows 10) Your computer’s best features and capabilities should be easy to access and understand. With Lenovo Companion, they are. User Companion to do the following: • Optimize your computer’s performance, monitor your computer’s health, and manage updates. • Access your user guide, check warranty status, and view accessories customized for your computer. • Read how-to articles, explore Lenovo forums, and stay up-to-date on technology news with articles and blogs from trusted sources.
System Update (Windows 7) WRITEit (Windows 10) 14 User Guide The System Update program enables you to keep the software on the computer up-to-date by downloading and installing software packages, including device drivers, Unified Extensible Firmware Interface (UEFI) basic input/output system (BIOS) updates, and other third-party programs. WRITEit gives you instant handwriting input wherever you need it.
Chapter 2.
Note: You also can open the Settings charm by pressing the settings key . How do I access Control Panel? • For Windows 7: Open the Start menu, then click Control Panel. • For Windows 10: Right-click the Start button, then click Control Panel. How do I use battery power more effectively when I am on the go? • To conserve power, or to suspend operation without exiting programs or saving files, see “Power-saving modes” on page 25.
Getting help about the Windows operating system The Windows help information system provides you with detailed information about using the Windows operating system to help you get the most of your computer. To access the Windows help information system, do one of the following: • For Windows 7: Open the Start menu, and then click Help and Support. • For Windows 10: Open the Start menu, and then click Get started from the right panel.
If you mute the sound and turn off your computer, the sound will remain muted when you turn on your computer again. To turn on the sound, press the speaker mute key key , or the speaker volume-up key • : Decreases the speaker volume. • : Increases the speaker volume. • , the speaker volume-down . : Mutes or unmutes the microphones. When the microphones are muted, the microphone-mute indicator turns on. • : Darkens the computer display. • : Brightens the computer display.
ThinkPad pointing device The ThinkPad pointing device enables you to perform all the functions of a traditional mouse, such as moving the pointer, left-clicking, right-clicking, and scrolling. With the ThinkPad pointing device, you also can perform a variety of touch gestures, such as rotating and zooming in or out. ThinkPad pointing device The ThinkPad pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling.
The TrackPoint pointing device consists of a TrackPoint pointing stick and a set of TrackPoint buttons: 1 TrackPoint pointing stick Left-click button (Primary-click button) Right-click button (Secondary-click button) 4 Scroll bar 2 3 To use the TrackPoint pointing device, refer to the following instructions: Note: Place your hands in the typing position and use your index finger or middle finger to apply pressure to the pointing-stick nonslip cap.
The trackpad can be divided into two zones by its function: 1 2 Left-click zone (Primary-click zone) Right-click zone (Secondary-click zone) To use the trackpad, refer to the following instructions: • Point Slide one finger across the surface of the trackpad to move the pointer accordingly. • Left-click Press the left-click zone 1 to select or open an item. You also can tap anywhere on the surface of the trackpad with one finger to perform the left-click action.
Tap Tap anywhere on the trackpad with one finger to select or open an item. Two-finger tap Tap anywhere on the trackpad with two fingers to display a shortcut menu. Two-finger scroll Put two fingers on the trackpad and move them in the vertical or horizontal direction. This action enables you to scroll through the document, Web site, or apps. Two-finger zoom out Put two fingers on the trackpad and move them closer together to zoom out.
Power management When you use your computer away from electrical outlets, you depend on battery power to keep your computer running. Different computer components consume power at different rates. The more you use the power-intensive components, the faster you consume battery power. Spend more time unplugged with ThinkPad batteries. Mobility has revolutionized business by enabling you to take your work wherever you go.
– A new battery is installed. – The percentage of power remaining is low. – The battery has not been used for a long time. Checking the battery status Move your pointer to the battery-status icon in the Windows notification area to check the battery status. The battery-status icon displays the percentage of battery power remaining and how long you can use your computer before you must charge the battery.
• Recharge the battery completely before using it. You can see whether the battery is fully charged from the battery status icon in the Windows notification area. • Always use power management features such as power-saving modes. Managing the battery power To achieve the best balance between performance and power saving, adjust your power plan settings. To adjust power plan settings, do the following: 1. Go to Control Panel, then change the view of Control Panel from Category to Large icons or Small icons.
4. From the left pane, select the task folder for which you want to enable the wake-up function. The scheduled tasks are displayed. 5. Click a scheduled task, and then click the Conditions tab. 6. Under Power, select the check box for Wake the computer to run this task. Wireless off When you are not using the wireless features, such as Bluetooth or wireless LAN, turn them off. This will help conserve power. To turn off the wireless features, press the wireless-switching key .
DANGER Do not drop, crush, or puncture the battery, or make it subject to strong forces. Battery abuse or mishandling can cause the battery to overheat, which can cause gasses or flame to “vent” from the battery or coin-cell battery. If your battery is damaged, or if you notice any discharge from your battery or the buildup of foreign materials on the battery leads, stop using the battery and obtain a replacement from the battery manufacturer.
• Wireless LAN connection • Bluetooth connection Using the wireless LAN connection A wireless local area network (LAN) covers a relatively small geographic area, such as an office building or a house. Devices based on the 802.11 standards can connect to this type of network. Your computer comes with a built-in wireless network card and a configuration utility to help you establish wireless connections and monitor the connection status.
• Current location profile is connected. Access Connections wireless status icon • Power to the wireless radio is off. • Power to the wireless radio is on. No association. • Power to the wireless radio is on. No signal. • Power to the wireless radio is on. The signal strength of the wireless connection is excellent. • Power to the wireless radio is on. The signal strength of the wireless connection is marginal. • Power to the wireless radio is on.
For more information about the external display, refer to the manuals provided with it. Connecting an external display You can use either a wired display or a wireless display. The wired display can be connected to the HDMI connector by a cable. The wireless display can be added through the Wi-Di or Miracast function. • Connecting a wired display Note: When you connect an external monitor, a video interface cable with a ferrite core is required. 1.
Note: If you show DOS or programs using DirectDraw or Direct3D® in full-screen mode, only the main display shows the video output. Changing display settings You can change the display settings, such as the display resolution, font size, and so on. To change the display settings, do the following: 1. Right-click on the desktop and select Screen resolution or Display settings. 2. Select the display that you want to configure. 3. Change display settings as you want.
To start the camera and configure the camera settings, do the following: • For Windows 7: Start the Communications Utility program. See “Accessing Lenovo programs” on page 12. • For Windows 10: Open the Start menu, and click Camera from the all apps list. When the camera is started, the green camera-in-use indicator turns on. You also can use the integrated camera with other programs that provide features such as photographing, video capturing, and video conferencing.
2. Click Hardware and Sound. 3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4. From the Action menu, select Add legacy hardware. The Add Hardware Wizard starts. 5. Follow the instructions on the screen. Removing a flash media card Attention: • Before removing a card, stop the card first. Otherwise, data on the card might get damaged or lost. • Do not remove a card while the computer is in sleep mode or hibernation mode.
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Chapter 3. Enhancing your computer This chapter contains the following topics: • “Finding ThinkPad options” on page 35 • “ThinkPad OneLink Dock” on page 35 • “ThinkPad OneLink Pro Dock” on page 36 Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs.
2 USB 3.0 connector: Used to connect devices that are compatible with USB 3.0 and USB 2.0. 3 Always on USB connector: By default, the Always on USB connector enables you to charge some mobile digital devices and smartphones no matter when your computer is in sleep mode, hibernation mode, or is off. For more information, refer to the documentation that comes with the dock. 4 Combo audio connector: Used to connect headphones or a headset that has a 3.5-mm (0.14-inch), 4-pole plug.
Front view 1 Security-lock slot: To protect your dock from theft, you can purchase a security cable lock, such as a Kensington-style cable lock, that fits this security-lock slot to lock your dock to a desk, table, or other non-permanent fixture. 2 USB 3.0 connector: Used to connect devices that are compatible with USB 3.0 and USB 2.0.
1 USB 2.0 connectors: Used to connect devices that are compatible with USB 2.0. 2 USB 3.0 connectors: Used to connect devices that are compatible with USB 3.0 and USB 2.0. 3 Ethernet connector: Used to connect the dock to an Ethernet LAN. The indicators on this connector have the same function as the ones on the computer. 4 DisplayPort® connector: Used to attach a high-performance monitor, a direct-drive monitor, or other devices that use a DisplayPort connector.
Chapter 4. You and your computer This chapter contains the following topics: • “Accessibility and comfort” on page 39 • “Traveling with your computer” on page 43 Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform.
Arm and hand position: Keep your forearms, wrists, and hands in a relaxed and neutral (horizontal) position. Type with a soft touch without pounding the keys. Leg position: Keep your thighs parallel to the floor and your feet flat on the floor or on a footrest. What if you are traveling? It might not be possible to observe the best ergonomic practices when you are using your computer while on the move or in a casual setting. Regardless of the setting, try to observe as many of the tips as possible.
Keyboard shortcut Function Num Lock for five seconds Turn on or turn off Toggle Keys Left Alt+Left Shift+Num Lock Turn on or turn off Mouse Keys Left Alt+Left Shift+PrtScn (or PrtSc) Turn on or turn off High Contrast For more information, go to http://windows.microsoft.com/, and then perform a search using any of the following keywords: keyboard shortcuts, key combinations, shortcut keys.
1. Go to Control Panel, and ensure that you view Control Panel using Category. 2. Click Ease of Access ➙ Speech Recognition. 3. Follow the instructions on the screen. Screen-reader technologies Screen-reader technologies are primarily focused on software program interfaces, help information systems, and various online documents. For additional information about screen readers, see the following: • Using PDFs with screen readers: http://www.adobe.com/accessibility.
Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader. Each image in the documentation also includes adequate alternative text so that visually impaired users can understand the image when they use a screen reader.
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Chapter 5.
Power-on password You can set a power-on password to help protect your computer against unauthorized access. If you set a power-on password, the password prompt is displayed on the screen whenever you turn on the computer. You must enter the correct password to start using the computer. Setting, changing, or removing a power-on password Before you start, print these instructions. To set, change, or remove a power-on password, do the following: 1. Turn off your computer.
– Specifying the minimum length for power-on password and hard disk password – Erasing the fingerprint data – Enabling or disabling the following features: – Wake on LAN and Flash over LAN – Lock UEFI BIOS Settings – Password at unattended boot – Boot Device List F12 Option – Boot Order Lock – Flash BIOS Updating by End-Users – Internal network device – Internal wireless device – Internal Bluetooth device – Internal Network Option ROM – Security mode – Fingerprint reader priority Notes: • The system adminis
6. Press F10. A Setup Confirmation window is displayed. Select Yes to save the configuration changes and exit. Note: You might want to record your password and store it in a safe place. The next time you open the ThinkPad Setup program, you will be prompted to type your supervisor password to proceed. If you forget your supervisor password, Lenovo cannot reset your password. You must take your computer to a Lenovo reseller or a Lenovo marketing representative to have the system board replaced.
6. Press F10. A Setup Confirmation window is displayed. Select Yes to save the configuration changes and exit. The next time you turn on your computer, type the user or master hard disk password to start your computer and access the operating system. Changing or removing a hard disk password To change or remove the hard disk password, do the following: • If you are in User + Master hard disk mode, you can select either User HDP or Master HDP to change the password, depending on your needs.
Notes: The eDrive storage drives or Trusted Computing Group (TCG) Opal-compliant storage drives provide self-encryption capabilities to secure your data. • If a TCG Opal-compliant storage drive and a TCG Opal management software program are installed, and the TCG Opal management software program is activated, the hard disk password is not available.
Setting the security chip Strict security requirements are imposed on network client computers that transfer confidential information electronically. Depending on the options you ordered, your computer might have an embedded security chip, a cryptographic microprocessor. With the security chip, you can do the following: • Protect your data and system • Strengthen access controls • Secure communications Before you start, print these instructions.
• For Windows 10: 1. Ensure that you have set a Windows password first. 2. Open the Start menu, and then click Settings. If Settings is not displayed, click All apps to display all programs, and then click Settings ➙ Accounts ➙ Sign-in options. 3. Click Add under the Fingerprint section. Follow the instructions on the screen to swipe your finger across the fingerprint reader until the enrollment is completed. 4. Click Finish. Your fingerprint is enrolled successfully.
Maintaining the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly: • Scratching the surface of the reader with a hard, pointed object. • Scraping the surface of the reader with your fingernail or anything hard. • Using or touching the reader with a dirty finger. If you notice any of the following conditions, gently clean the surface of the reader with a dry, soft, lint-free cloth: • The surface of the reader is dirty or stained.
special software for data recovery. There is a risk that people of bad faith might read and misuse the critical data on hard disk drives, hybrid drives, or solid-state drives for unexpected purposes. To prevent leakage of data, it is important that you delete all the data from the hard disk drive or hybrid drive when you dispose of, sell, or hand over your computer.
Chapter 6. Advanced configuration This chapter contains the following topics: • “Installing a new operating system” on page 55 • “Installing device drivers” on page 57 • “Using the ThinkPad Setup program” on page 57 Installing a new operating system In some situations, you might need to install a new operating system. This topic provides instructions on how to install a new operating system. Installing the Windows 7 operating system Before you start, print these instructions.
Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program. Otherwise the operating system will not start correctly.
Germany GR Taiwan and Hong Kong TC Italy IT United States US Japan JP Installing device drivers Device driver is the program that operates a particular hardware device of the computer. If a device does not perform well or you install a new device, you need to install or update the corresponding device driver. For example, if you use the Windows 7 operating system, to use the USB 3.0 connector, you need to download and install the USB 3.0 driver.
Main menu When you enter the ThinkPad Setup program, you will first see the Main menu as follows: • UEFI BIOS Version • UEFI BIOS Date (Year-Month-Day) • Embedded Controller Version • ME Firmware Version (available on models with an Intel CPU) • Machine Type Model • System-unit serial number • System board serial number • Asset Tag • CPU Type • CPU Speed • Installed memory • UUID • MAC address (Internal LAN) • Preinstalled OS License • UEFI Secure Boot • OA3 ID (available on Windows 10 based models) • OA2
Table 2. Config menu items (continued) Menu item Submenu item Selection Comments • The magic packet type Wake on LAN requires ac power. • The Wake on LAN function does not work when a hard disk password is set.
Table 2. Config menu items (continued) Menu item Submenu item Selection Comments Keyboard/Mouse Fn and Ctrl Key swap • Disabled Enable exchanges of Fn and Ctrl key action at the bottom-left of the keyboard. • Enabled Disabled: Fn key and Ctrl key behavior is as printed on the keyboard. Enabled: Fn key works as Ctrl key. Ctrl key works as Fn key.
Table 2. Config menu items (continued) Menu item Submenu item Selection Comments • This sub-menu is available on models with an Intel CPU. Boot Time Extension • Disabled This option defines the amount of time to extend the boot process, in seconds. • 1 second • 2 seconds • 3 seconds The system cannot detect some external monitors during boot because they need a few seconds to be ready. Try this option if the monitor being used does not display the boot screen.
Table 2. Config menu items (continued) Menu item Submenu item Selection Comments the other threads within a microprocessor. If you select Disabled, only one thread within each execution core unit is enabled. Note: This sub-menu is available on models with an Intel CPU. CPU Core Multi-Processing • Disabled • Enabled If you select Enabled, additional execution core units within a microprocessor are enabled. If you select Disabled, only one execution core unit within a microprocessor is enabled.
The following table lists the Security menu items. Default values are in boldface. The menu items might change without notice. Depending on the model, the default value might vary. Attention: The default configurations are already optimized for you. Improper change of the configurations might cause unexpected results. Table 3. Security menu items Menu item Submenu item Selection Comments Password Supervisor Password • Disabled Refer to “Supervisor password” on page 46.
Table 3. Security menu items (continued) Menu item Submenu item Selection Comments F12 boot device list. Select Enabled to prompt for the Security password. Select Disabled to proceed without any user action required.
Table 3. Security menu items (continued) Menu item Submenu item Selection Comments • This sub-menu is available on models with an Intel CPU. • Discrete TPM is displayed only when a discrete TPM chip is available. • Intel PTT can be used with the Windows 8 or later operating system. • Discrete TPM • AMD fTPM If you select Discrete TPM, you can use a discrete TPM chip with TPM 1.2 mode. If you select AMD fTPM, you can use firmware—based TPM with TPM 2.0 mode.
Table 3. Security menu items (continued) Menu item Submenu item Selection Comments security chip is hidden and it is not functional. Note: This item is displayed when Security Chip Selection is set to Intel PTT or AMD fTPM. Clear Security Chip • Enter Clear the encryption key. Note: This item is displayed only if you have selected Active or Enabled for the Security Chip option. Intel TXT Feature • Disabled • Enabled Enable or disable Intel Trusted Execution Technology.
Table 3. Security menu items (continued) Menu item Submenu item Selection Comments Note: This item is set as Disabled by default when the OS Optimized Defaults on the Restart menu is set as Disabled. This item is set as Enabled by default when the OS Optimized Defaults is set as Enabled.
Table 3. Security menu items (continued) Menu item Submenu item Selection Comments I/O Port Access Ethernet LAN • Disabled If you select Enabled, you can use the Ethernet LAN device.
Table 3. Security menu items (continued) Menu item Submenu item Selection Comments Secure Boot Secure Boot • Disabled Disabled is the default value when OS Optimisezd is set toDisabled. Enabled is the default value when OS Optimisezd is set toEnabled. • Enabled Enable or disable the UEFI Secure Boot feature. Select Enable to prevent unauthorized operating systems from running at boot time. Select Disabled to allow any operating systems to run at boot time.
Startup menu To change the startup settings of your computer, select the Startup tab from the ThinkPad Setup menu. Attention: • After you change the startup sequence, ensure that you select a correct device during a copy, a save, or a format operation. Otherwise your data might be erased or overwritten. • If you are using the BitLocker™ drive encryption, do not change the startup sequence. BitLocker drive encryption locks the computer from starting once detects the change of startup sequence.
Table 4. Startup menu items (continued) Menu item Selection Comments For Both or Legacy Only mode, CSM Support is not selectable. Boot Mode • Quick Screen during the POST: • Diagnostics • Quick: The ThinkPad Logo screen is displayed. • Diagnostics: Test messages are displayed. Note: You can also enter Diagnostic mode by pressing Esc during POST.
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Chapter 7. Preventing problems This chapter contains the following topics: • “General tips for preventing problems” on page 73 • “Making sure device drivers are current” on page 74 • “Taking care of your computer” on page 75 General tips for preventing problems • Check the capacity of your hard disk drive, hybrid drive, or solid-state drive from time to time. If the hard disk drive, hybrid drive, or solid-state drive gets too full, the Windows operating system will slow down and might produce errors.
If your computer does not start up, download the files to create a bootable self-test medium from http://www.lenovo.com/hddtest. Run the test and record any messages or error codes. If the test returns any failing error codes or messages, call the Customer Support Center with the codes or messages and the computer in front of you. A technician will assist you further. • If required, you can find the contact information about the Customer Support Center for your country or region at http://www.lenovo.
Taking care of your computer Although your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following the important tips in this topic, you will get the most use and enjoyment out of your computer. Be careful about where and how you work • Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags.
• Before you install any of the following devices, touch a metal table or a grounded metal object. This action reduces any static electricity from your body. The static electricity could damage the device. Note: Not all listed devices are included in your computer. – Memory module – Mini-PCI card – Memory card, such as an SD card, SDHC card, SDXC card, and a MultiMediaCard This action reduces any static electricity from your body. The static electricity could damage the device.
8. Wipe the surface again with a dry, soft, lint-free cloth. 9. Wait for the surface to dry completely and remove any fibers from the cloth. Cleaning your computer keyboard To clean the computer keyboard, do the following: 1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth. Note: Avoid spraying cleaner directly onto the keyboard. 2. Wipe each keytop surface with the cloth.
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Chapter 8. Troubleshooting computer problems This chapter contains the following topics: • “Diagnosing problems” on page 79 • “Troubleshooting” on page 79 Diagnosing problems If you experience problems with your computer, use the Lenovo Solution Center program as a starting point for solving them. The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems.
Note: Do not remove the battery connector and the ac power adapter or the battery connector and the dock to reset the computer. 2. While the computer is turned off, remove all power sources from the computer (battery connector and the ac power adapter or battery connector and the dock). Hold down the power button for 10 seconds. Plug in the ac power adapter or the dock while keeping the battery out of the computer. If the computer does not turn back on, continue with step 3.
Solution: Checksum of the Security settings in the EFI Variable is not correct. Enter ThinkPad Setup to check security settings, Press F10 and then press Enter to restart the system. If you still have a problem, have the computer serviced. • Message: 0187: EAIA data access error. Solution: The access to EEPROM is failed. Have the computer serviced. • Message: 0188: Invalid RFID Serialization Information Area. Solution: The EEPROM checksum is not correct (block # 0 and 1).
Solution: The hard disk drive or hybrid drive is not working. Have the hard disk drive or hybrid drive serviced. • Message: 2102: Detection error on HDD2 (Mini SATA). Solution: The Mini SATA device is not working. Have the Mini SATA device serviced. • Message: 2110: Read error on HDD0 (Main HDD). Solution: The hard disk drive or hybrid drive is not working. Have the hard disk drive or hybrid drive serviced.
• Problem: When I turn on the computer, nothing is displayed on the screen and the computer does not beep while starting up. Note: If you are not sure whether you heard any beeps, turn off the computer by pressing and holding the power button for four seconds or more. Then turn on the computer and listen again. Solution: Make sure that: – The battery is installed correctly. – The ac power adapter is connected to the computer and the power cord is plugged into a working electrical outlet.
Table 5. Beep errors (continued) Five short beeps The system board has a problem. Have the computer serviced. Five short beeps, pause, five more short beeps, and pause TCG-compliant functionality-related problem (might be the TPM initialization failure). Continue with the boot process and call the Lenovo service center for technical support. Memory module problems Print these instructions now and keep it with your computer for reference later.
Check with your LAN administrator for the necessary networking software. • Problem: The adapter stops working for no apparent reason. Solution: The network driver files might be corrupt or missing. Update the driver by referring to the above solution for the procedure to make sure that the correct device driver is installed. • Problem: If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur.
2. Go to Control Panel and click Hardware and Sound ➙ Sound ➙ Playback. 3. If you are using a Headset profile, select Bluetooth Hands-free Audio and click the Set Default button. If you are using an AV profile, select Stereo Audio and click the Set Default button. 4. Click OK to close the Sound window. • Problem: PIM items sent from the Windows 7 operating systems cannot be received correctly into the address book of any other Bluetooth-enabled device.
Solution: The numeric lock function is on. To disable it, press Fn+NumLock. • Problem: All or some keys on the external numeric keypad do not work. Solution: Make sure that the external numeric keypad is correctly connected to the computer. Problems with the display and multimedia devices This topic includes the most common problems with displays and multimedia devices, including the computer display, the external monitor, and audio devices.
– Touch the TrackPoint pointing device or the touch pad, or press a key to exit the screen saver. – Press the power button to resume the computer from sleep or hibernation mode. • Problem: The screen is blank. Solution: Do the following: – Press the brightness-up key to bring up the image. – If you are using the ac power adapter, or using the battery and the battery gauge shows that the battery is not depleted, press the brightness-up key to make the screen brighter.
9. For the Windows 7 operating system, to change the color settings, right-click on the desktop, and click Screen resolution. Click Advanced settings, select the Monitor tab, then set Colors. 10. Click OK. • Problem: Incorrect characters are displayed on the screen. Solution: Did you install the operating system or program correctly? If they are installed and configured correctly, have the computer serviced. • Problem: The screen stays on even after you turn off your computer.
6. Click OK. If the information is incorrect, reinstall the device driver. – Check the monitor type and, if necessary, update the driver by doing the following: 1. Connect the external monitor to the monitor connector, and then connect the monitor to an electrical outlet. 2. Turn on the external monitor and the computer. 3. Right-click on the desktop, and click Screen resolution. Note: If your computer cannot detect the external monitor, click the Detect button. 4.
– For Windows 7 and Windows 8.1: Click Advanced settings. – For Windows 10: Click Display adapter properties. 6. Click the Monitor tab. 7. Select the correct screen refresh rate. • Problem: Wrong characters are displayed on the screen. Solution: Did you follow the correct procedure when installing the operating system or program? If you did, have the external monitor serviced. • Problem: The Extend desktop function does not work. Solution: Enable the Extend desktop function by doing the following: 1.
Audio problems • Problem: Wave or MIDI sound does not play correctly. Solution: Make sure that the built-in audio device is configured correctly. 1. Open Control Panel. 2. Click Hardware and Sound. 3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4. Double-click Sound, video and game controllers. 5.
Solution: Once the headphone is attached, the streaming is automatically redirected to it. If you want to listen to sound from the speakers again, be sure to set those speakers as the default device. The procedure is as follows: 1. Open Control Panel. 2. Click All Control Panel Items. 3. Click the SmartAudio icon. The SmartAudio window opens. 4. Look at the playback devices.
Solution: The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again. • Problem: The battery cannot be charged. Solution: You cannot charge the battery when it is too hot. If the battery feels hot, remove it from the computer and allow it to cool to room temperature. After it cools, reinstall it and recharge the battery. If it still cannot be charged, have it serviced.
If your computer does not run on battery power, disconnect and reconnect the battery cable. Refer to “Replacing the internal storage drive” on page 110 A power button problem Problem: The system does not respond, and you cannot turn off the computer. Solution: Turn off the computer by pressing and holding the power button for 4 seconds or more. If the system is still not reset, remove the ac power adapter and the battery.
– If the system-status indicator blinks slowly, your computer is in sleep mode. Connect the ac power adapter to the computer; then press Fn. – If the system-status indicator is off, your computer is in power-off state or hibernation mode. Connect the ac power adapter to the computer; then press the power button to resume operation. If the system still does not return from sleep mode, your system might stop responding and you might not be able to turn off the computer.
A software problem Problem: An application does not run correctly. Solution: Make sure that the problem is not being caused by the application. Check that your computer has the minimum required memory to run the application. Refer to the manuals supplied with the application. Check the following: • The application is designed to operate with your operating system. • Other applications run correctly on your computer. • The necessary device drivers are installed.
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Chapter 9. Recovery overview This chapter contains the following topics: • “Recovery overview for the Windows 7 operating system” on page 99 • “Recovery overview for the Windows 10 operating system” on page 104 Recovery overview for the Windows 7 operating system This section provides information about the recovery solutions provided by Lenovo on the Windows 7 operating system.
• You can use recovery media to restore the computer to the factory default settings only. You can use recovery media to put the computer in an operational state after all other methods of recovery have failed. Attention: When you use recovery media to restore the computer to the factory default settings, all the files currently on the hard disk drive, hybrid drive, or solid-state drive will be deleted and replaced by the factory default settings. To use recovery media, do the following: 1.
Performing a recovery operation This section provides instructions on how to perform a recovery operation using the Rescue and Recovery program. 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. 2. In the Rescue and Recovery program main window, click the Launch advanced Rescue and Recovery arrow. 3. Click the Restore your system from a backup icon. 4.
Note: If the Rescue and Recovery workspace fails to open, see “Solving recovery problems” on page 104. 4. Do one of the following: • To rescue files from your hard disk drive, hybrid drive, or solid-state drive or from a backup, click Rescue files and follow the instructions on the screen.
• If you have created a rescue medium using a USB hard disk drive, use the following instructions to use the rescue medium: 1. Attach the USB hard disk drive to one of the USB connectors on your computer. 2. Repeatedly press and release the F12 key when turning on the computer. When the Boot Menu window opens, release the F12 key. 3. In the Boot Menu window, select the USB hard disk drive as the first boot device and press Enter. The rescue medium starts.
Attention: If you need updated device drivers for your computer, do not download them from the Windows Update Web site. Obtain them from Lenovo. For more information, see “Making sure device drivers are current” on page 74. Solving recovery problems If you are unable to access the Rescue and Recovery workspace or the Windows environment, do one of the following: • Use a rescue medium to start the Rescue and Recovery workspace. See “Creating and using a rescue medium” on page 102.
Note: The GUI items of the operating system might change without notice. 1. Open the Start menu and then click Settings. If Settings is not displayed, click All apps to display all programs, and then click Settings ➙ Update & security ➙ Recovery. 2. In the Advanced startup section, click Restart now ➙ Troubleshoot ➙ Advanced options. 3. Select a desired startup option, then follow the instructions on the screen.
5. Click Troubleshoot to display the optional recovery solutions. 6. Select a corresponding recovery solution according to your situation. Then follow the instructions on the screen to complete the process.
Chapter 10. Replacing devices This chapter contains the following topics: • “Static electricity prevention” on page 107 • “Replacing the coin-cell battery” on page 107 • “Replacing the internal storage drive” on page 110 • “Replacing the memory module” on page 114 • “Replacing the keyboard” on page 117 Static electricity prevention Static electricity, although harmless to you, can seriously damage computer components and options.
• Do not drop, crush, or puncture the battery, or make it subject to strong forces. Battery abuse or mishandling can cause the battery to overheat, which can cause gasses or flame to “vent” from the battery or coin-cell battery. To replace the coin-cell battery, do the following: 1. Turn off the computer; then disconnect the ac power adapter and all cables from the computer. Wait several minutes to let the computer cool. 2. Close the computer display and turn the computer over. 3.
5. Detach the connector 1 . Then remove the coin-cell battery 2 . 6. Install the coin-cell battery 1 . Then attach the connector 2 . 7. Connect the main battery cable. Chapter 10.
8. Attach the cover 1 and pivot it downwards 2 . Then tighten the screws 3 . 9. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the internal storage drive Before you start, print these instructions and read “Important safety information” on page vi. Attention: The internal storage drive (hard disk drive, hybrid drive, or solid-state drive) is sensitive. Incorrect handling can cause damage and permanent loss of data.
3. Loosen the screws 1 and then remove the cover 2 . 4. Disconnect the battery connector. Chapter 10.
5. Lift the tab and remove the internal storage drive. 6. Remove the rubber spacer.
7. Install the rubber spacer to the new internal storage drive. 8. Insert the internal storage drive into the slot 1 and position the internal storage drive firmly into place 2 . Chapter 10.
9. Connect the battery cable. 10. Attach the cover 1 and pivot it downwards 2 . Then tighten the screws 3 . 11. Turn the computer over. Connect the ac power adapter and all cables. Replacing the memory module Before you start, print these instructions and read “Important safety information” on page vi. Increasing memory capacity is an effective way to make programs run faster. Note: The operating speed of the memory module has dependency on the system configuration.
1. Turn off the computer. Then disconnect the ac power adapter and all cables from the computer. Wait several minutes to let the computer cool. 2. Close the computer display and turn it over. 3. Loosen the screws 1 and then remove the cover 2 . 4. Disconnect the battery connector. Chapter 10.
5. Open the latches on both sides of the memory slot at the same time 1 and then remove the memory module 2 . 6. Place the notched end of the new memory module toward the contact edge side of the memory slot, and insert the memory module 1 into the slot at an angle of about 20 degrees. Pivot the memory module downward until it snaps into place 2 . Ensure that the memory module is firmly installed in the slot and cannot be moved easily. Attention: Do not touch the contact edge of the memory module.
7. Connect the battery cable. 8. Attach the cover 1 and pivot it downwards 2 . Then tighten the screws 3 . 9. Turn the computer over. Connect the ac power adapter and all cables. Replacing the keyboard Before you start, print these instructions and read “Important safety information” on page vi. Removing the keyboard To remove the keyboard, do the following: 1. Turn off the computer. Then disconnect the ac power adapter and all cables from the computer. Wait several minutes to let the computer cool. 2.
3. Loosen the screws 1 and then remove the cover 2 . 4. Disconnect the battery connector.
5. Remove the screws that secure the keyboard. 6. Push hard in the direction shown to unlatch the keyboard. Chapter 10.
7. Pivot the keyboard slightly upward 1 until you can see the connectors on the bottom side of the keyboard. Then turn over the keyboard as shown 2 . 8. Gently put the keyboard on the palm rest and detach the connectors. Then remove the keyboard.
1. Attach the connectors and then turn over the keyboard. 2. Insert the keyboard into the space under the keyboard-bezel frame as shown. Ensure that the edge of the keyboard is under the keyboard-bezel frame as shown. Chapter 10.
3. Slide the keyboard in the direction shown by the arrows. 4. Install the screws to secure the keyboard. 5. Connect the battery cable.
6. Attach the cover 1 and pivot it downwards 2 . Then tighten the screws 3 . 7. Turn the computer over. Connect the ac power adapter and all cables. Chapter 10.
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Chapter 11. Getting support This chapter contains the following topics: • “Before you contact Lenovo” on page 125 • “Getting help and service” on page 125 • “Purchasing additional services” on page 127 Before you contact Lenovo Often, you can solve your computer problems by referring to the information in the explanations of error codes, running diagnostic programs, or by consulting the Lenovo Web site. Registering your computer Register your computer with Lenovo.
Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer. The documentation includes printed books, online books, readme files, and help files. In addition, information about Lenovo products is available on the World Wide Web. Microsoft Service Packs are the latest software source for Windows product updates. They are available through Web download (connection charges might apply) or through disc.
• Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts • • • • • Note: All warranted parts contain a 7-character or 10-character identification in the format FRU XXXXXXX or FRU XXXXXXXXXX.
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Appendix A. Regulatory information The latest compliance information is available at http://www.lenovo.com/compliance. Location of the UltraConnect wireless antennas ThinkPad notebook computers feature an integrated UltraConnect™ wireless antenna system for optimal reception, enabling wireless communication wherever you are.
• File Transfer Profile (FTP) • Generic Access Profile (GAP) • Generic A/V Distribution Profile (GAVDP) • Hardcopy Cable Replacement Profile (HCRP) • Headset Profile (HSP) • Hands-Free Profile (HFP) • Human Interface Device Profile (HID) • Message Access Profile (MAP) • Object Exchange Protocol (OBEX) • Object Push Profile (OPP) • Personal Area Networking Profile (PAN) • Phone Book Access Profile (PBAP) • Service Discovery Protocol (SDP) • Synchronization Profile (SYNC) • Video Distribution Profile (VDP) •
Wireless-radio compliance information Computer models equipped with wireless communications comply with the radio frequency and safety standards of any country or region in which it has been approved for wireless use. Brazil wireless-radio compliance information Este equipamento opera em caráter secundário, isto é, não tem direito a proteção contra interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência a sistemas operando em caráter primário.
to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver.
Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU-Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse B ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden. Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der Lenovo verändert bzw.
Lenovo product service information for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo.
Appendix B. WEEE and recycling statements Lenovo encourages owners of information technology equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. The latest environmental information is available at http://www.lenovo.com/ecodeclaration.
Disposing of Lenovo computer components Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances. To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor.
Notice: This mark applies only to countries within the European Union (EU). Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union.
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Appendix C. Restriction of Hazardous Substances Directive (RoHS) The latest environmental information is available at http://www.lenovo.com/ecodeclaration. European Union RoHS This Lenovo product, with included parts (cables, cords, and so on) meets the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast” or “RoHS 2”). For more information about Lenovo worldwide compliance on RoHS, go to: http://www.lenovo.
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Appendix D. ENERGY STAR model information ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with the ENERGY STAR qualified d esignation. You might find an ENERGY STAR mark affixed on the computer or displayed on the power settings in terface.
The Wake on LAN function is enabled when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in sleep mode. If you do not need to have Wake on LAN enabled while the computer is in sleep mode, you can reduce the power consumption and prolong the time in sleep mode, by disabling the setting of Wake on LAN for sleep mode. To disable the setting of Wake on LAN for sleep mode, do the following: 1.
Appendix E. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Access Connections Active Protection System Secure Data Disposal ThinkPad ThinkPad logo TrackPoint UltraConnect Intel and Intel SpeedStep are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Microsoft, Windows, Direct3D, BitLocker, and Cortana are trademarks of the Microsoft group of companies.
