User Manual

Chapter11.Gettingsupport

Thischaptercontainsthefollowingtopics:

•“BeforeyoucontactLenovo”onpage125

•“Gettinghelpandservice”onpage125

•“Purchasingadditionalservices”onpage127

BeforeyoucontactLenovo

Often,youcansolveyourcomputerproblemsbyreferringtotheinformationintheexplanationsoferror

codes,runningdiagnosticprograms,orbyconsultingtheLenovoWebsite.

Registeringyourcomputer

RegisteryourcomputerwithLenovo.Formoreinformation,see“Registeringyourcomputer”onpage15.

Downloadingsystemupdates

Downloadingupdatedsoftwaremightresolveproblemsyouexperiencewithyourcomputer.

Todownloadupdatedsoftware,gotothefollowingWebsiteandfollowtheinstructionsonthescreen:

http://www.lenovo.com/support

Recordinginformation

BeforeyoutalktoaLenovorepresentative,recordthefollowingimportantinformationaboutyourcomputer.

Recordingproblemsymptomsanddetails

Collecttheanswerstothequestionsbelowbeforeyoucallforhelp.Then,youwillbeabletogethelp

asquicklyaspossible.

•Whatistheproblem?Isitcontinuousorintermittent?

•Isthereanerrormessage?Whatistheerrorcode,ifany?

•Whatoperatingsystemareyouusing?Whichversion?

•Whichsoftwareprogramswererunningatthetimeoftheproblem?

•Cantheproblembereproduced?Ifso,how?

Recordingsysteminformation

Theserialnumberlabelisonthebottomofyourcomputer.Recordthemachinetypeandtheserialnumber.

•WhatisthenameofyourLenovoproduct?

•Whatisthemachinetype?

•Whatistheserialnumber?

Gettinghelpandservice

Ifyouneedhelp,service,technicalassistance,orjustwantmoreinformationaboutLenovoproducts,you

willﬁndawidevarietyofsourcesavailablefromLenovotoassistyou.Thissectioncontainsinformation

aboutwheretogoforadditionalinformationaboutLenovoandourproducts,whattodoifyouexperiencea

problemwithyourcomputer,andwhomtocallforserviceshoulditbenecessary.

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