User Manual

Chapter8.Troubleshootingcomputerproblems

Thischapterprovidesinformationaboutwhattodoifyouexperienceaproblemwithyourcomputer.

•“Diagnosingproblems”onpage87

•“Troubleshooting”onpage87

Diagnosingproblems

Ifyouexperienceproblemswithyourcomputer,usetheLenovoSolutionCenterprogramasastarting

pointforsolvingthem.

TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It

combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along

withhintsandtipsformaximumsystemperformance.

Notes:

•TheLenovoSolutionCenterprogramalsoisavailablefordownloadat:

http://www.lenovo.com/diags.

•IfyouareusingotherWindowsoperatingsystemratherthanWindows7andWindows10,youcanﬁnd

thelatestinformationaboutdiagnosticsforyourcomputerat:

http://www.lenovo.com/diagnose

Whenyouaresettingupyourcomputer,theLenovoSolutionCenterprogrampromptsyoutocreaterecovery

media,whichyoucanusetorestorethesolid-statedrivetothefactorydefaultstate.Formoreinformation,

see“Performingbackupandrecoveryoperations”onpage106

ToruntheLenovoSolutionCenterprogram,see“Lenovoprograms”onpage13.

Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.

Note:IfyouareunabletoisolateandrepairtheproblemyourselfafterrunningLenovoSolutionCenter

program,saveandprintthelogﬁlescreatedbytheprogram.Youwillneedthelogﬁleswhenyouspeaktoa

Lenovotechnicalsupportrepresentative.

Troubleshooting

Ifyourcomputerhasanerror,ittypicallydisplaysamessageoranerrorcode,orabeepsoundswhen

youturniton.Whenyouexperienceaproblem,refertothecorrespondingsectionsinthistopictotryto

solvetheproblembyyourself.

Computerstopsresponding

Printtheseinstructionsnowandkeeptheinstructionswithyourcomputerforreferencelater.

Ifyourcomputeriscompletelyunresponsive(youcannotusetheTrackPointpointingdeviceorthe

keyboard),dothefollowing:

1.Pressandholdthepowerbuttonforfoursecondsormoretoturnoffthecomputer.

•Ifthecomputeristurnedoff,restartthecomputerbypressingthepowerbutton.Ifthecomputer

doesnotturnon,continuewithstep2.