Hardware Maintenance Manual

Beforecheckingproblemswiththecomputer,determinewhetherthedamageiscoveredunderthewarranty
byreferringtothefollowinglist:
Thefollowingarenotcoveredunderwarranty:
•LCDpanelcrackedfromtheapplicationofexcessiveforceorfrombeingdropped
•Scratched(cosmetic)parts
•Distortion,deformation,ordiscolorationofthecosmeticparts
•Plasticparts,latches,pins,orconnectorsthathavebeencrackedorbrokenbyexcessiveforce
•Damagecausedbyliquidspilledintothesystem
•DamagecausedbytheimproperinsertionofaPCcardortheinstallationofanincompatiblecard
•Improperdiscinsertionoruseofanopticaldrive
•Fusesblownbyattachmentofanonsupporteddevice
•Forgottencomputerpassword(makingthecomputerunusable)
•Stickykeyscausedbyspillingaliquidontothekeyboard
•Useofanincorrectacpoweradapteronlaptopproducts
Thefollowingsymptomsmightindicatedamagecausedbynonwarrantedactivities:
•Missingpartsmightbeasymptomofunauthorizedserviceormodification.
•Checkforobviousdamagetoasolid-statedrive.Ifthespindleofasolid-statedrivebecomesnoisy,the
solid-statedrivemighthavebeendroppedorsubjecttoexcessiveforce.
Checkoutguide
UsethefollowingproceduresasaguideinidentifyingandcorrectingproblemswiththeThinkPadnotebook
computers.
Note:ThediagnostictestsareintendedtotestonlyThinkPadproducts.Theuseofnon-ThinkPadproducts,
prototypecards,ormodifiedoptionscanleadtofalseindicationsoferrorsandinvalidsystemresponses.
1.Identifythefailingsymptomsinasmuchdetailaspossible.
2.Verifythesymptoms.Trytore-createthefailurebyrunningthediagnostictestorbyrepeatingthe
operation.
LenovoSolutionCenter
TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsformaximumsystemperformance.
TheLenovoSolutionCenterprogramisavailablefordownloadathttp://www.lenovo.com/diags.
ToruntheLenovoSolutionCenterprogram,gotoControlPanelandclickSystemandSecurity➙Lenovo-
SystemHealthandDiagnostics,andthenfollowtheinstructionsonthescreen.
FormoreinformationabouttheLenovoSolutionCenterprogram,refertothehelpinformationsystem
oftheprogram.
Quicktestprograms
Runquicktestprogramstotroubleshootandresolvecomputerproblems,especiallywhenthecomputer
doesnothavetheLenovoSolutionCenterprograminstalled.
Dependingonthecomputermodel,Lenovomightprovidethefollowingquicktestprograms:
•LenovoHardDriveQuickTest
•LenovoMemoryQuickT est
24ThinkPadT460sHardwareMaintenanceManual