User's Guide

Table Of Contents
Chapter6.Advancedconfiguration..47
InstallingtheWindows10operatingsystem...47
Installingdevicedrivers...........48
UsingtheThinkPadSetupprogram......48
ConfiguringThinkPadSetup.......49
Changingthestartupsequence......49
UpdatingtheUEFIBIOS.........50
BIOSmenu..............50
Usingsystemmanagement..........59
Chapter7.Troubleshootingcomputer
problems...............61
Generaltipsforpreventingproblems......61
Troubleshooting..............61
DiagnosingproblemswithLenovo
Companion..............61
Computerstopsresponding.......62
Spillsonthekeyboard..........62
Errormessages............63
Beeperrors..............64
Memorymoduleproblems........65
Ethernetproblems...........65
Wireless-LANproblem..........66
Bluetoothproblem...........66
ThinkPadpointingdeviceproblems.....67
Keyboardproblems...........67
Computerscreenproblems........67
Externalmonitorproblems........69
Audioproblems............70
Fingerprintreaderproblems........72
Batteryproblems............72
acpoweradapterproblem........72
Powerproblems............73
Powerbuttonproblem..........73
Bootproblem.............73
Sleepandhibernationproblems......74
Harddiskdriveproblems.........74
Solid-statedriveproblem.........75
Softwareproblem............75
USBproblem.............75
Chapter8.Recoveryinformation...77
Resettingyourcomputer...........77
Usingadvancedstartupoptions........77
RecoveringyouroperatingsystemifWindows10
failstostart................77
CreatingandusingarecoveryUSBdrive....77
Chapter9.Replacingdevices.....79
Staticelectricityprevention..........79
Replacingtheremovablebattery.......79
Replacingthekeyboard...........81
Replacingthebottomcover.........85
Replacingtheopticaldrive..........86
Replacingamemorymodule.........87
Replacingtheinternalstoragedrive......89
ReplacingtheM.2solid-statedrive......91
Replacingthecoin-cellbattery........93
Chapter10.Gettingsupport.....95
BeforeyoucontactLenovo..........95
Gettinghelpandservice...........95
Usingdiagnosticprograms........96
LenovoSupportWebsite.........96
CallingLenovo.............96
Purchasingadditionalservices........97
AppendixA.Regulatory
information..............99
Certification-relatedinformation........99
Wireless-relatedinformation.........99
Wirelessinteroperability.........99
Usageenvironmentandyourhealth....99
LocatingtheUltraConnectwireless
antennas...............100
Wireless-radiocomplianceinformation...100
Locatingwirelessregulatorynotices....100
Exportclassificationnotice..........101
Electronicemissionnotices..........101
FederalCommunicationsCommission
DeclarationofConformity........101
IndustryCanadaClassBemissioncompliance
statement...............101
EuropeanUnion-Compliancetothe
ElectromagneticCompatibility(EMC)Directive
orRadioEquipmentDirective.......101
GermanClassBcompliancestatement...102
KoreaClassBcompliancestatement....103
JapanVCCIClassBcompliancestatement..103
Japancompliancestatementforproducts
whichconnecttothepowermainswith
ratedcurrentlessthanorequalto20Aper
phase................103
Japannoticeforacpowercord......103
Lenovoproductserviceinformationfor
Taiwan................103
Eurasiancompliancemark..........103
Brazilaudionotice.............103
AppendixB.WEEEandrecycling
statements.............105
Generalrecyclinginformation.........105
ImportantWEEEinformation.........105
Japanrecyclingstatements.........106
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