User Manual

LenovoCompanionsupportsthehardwarescanfunction.Itcombinesdiagnostictests,systeminformation
collection,securitystatus,andsupportinformation,alongwithhintsandtipsforoptimalsystem
performance.TorunLenovoCompanion,see“AccessingLenovoprograms”onpage11
.
Thetroubleshootinginformationorthediagnosticprogramsmighttellyouthatyouneedadditionalor
updateddevicedriversorothersoftware.Youcangetthelatesttechnicalinformationanddownloaddevice
driversandupdatesfromtheLenovoSupportWebsiteat:
http://www.lenovo.com/support
Foradditionalinformation,seethehelpsystemoftheprogram.
Troubleshooting
Ifyourcomputerhasanerror,ittypicallydisplaysamessageoranerrorcode,ormakesabeepwhenyou
turniton.Whenyouexperienceaproblem,seethecorrespondingsymptomandsolutioninthistopic
totrytosolvetheproblembyyourself.
Computerstopsresponding
Printtheseinstructionsnowandkeepthemwithyourcomputerforreferencelater.
Problem:Mycomputerisunresponsive(IcannotusetheThinkPadpointingdeviceorthekeyboard).
Solution:Dothefollowing:
1.Pressandholdthepowerbuttonuntilthecomputerturnsoff.Ifyoucannotturnoffthecomputerby
pressingthepowerbutton,removetheacpoweradapterandtheremovablebattery.Afterthecomputer
isturnedoff,reconnecttheacpoweradapterandreinstalltheremovablebattery,andthenrestartthe
computerbypressingthepowerbutton.Ifthecomputerdoesnotturnon,continuewithstep2.
2.Whilethecomputeristurnedoff,removeallpowersourcesfromthecomputer(removablebatteryand
theacpoweradapter).Plugintheacpoweradapterwhilekeepingtheremovablebatteryoutofthe
computer.Ifthecomputerdoesnotturnbackon,continuewithstep3.
Note:WhenthecomputerstartsupandenterstheWindowsenvironment,usethepropershutdown
proceduretoturnoffthecomputer.Whenthecomputerisoff,reattachtheremovablebatteryand
restartthecomputer.Ifthecomputerdoesnotstartwiththeremovablebatteryreattached,removethe
removablebatteryandagainstartwithstep2.Ifthecomputerstartswithacpowerbutdoesnotstart
whentheremovablebatteryisattached,calltheCustomerSupportCenterforsupport.
3.Whilethecomputerisoff,removeallsourcesofpower(removablebatteryandtheacpoweradapter).
Removeallexternaldevicesthatareattachedtoyourcomputer(keyboard,mouse,printer,scanner,and
soon).Repeatstep2.Ifstep2isunsuccessful,continuewithstep4.
Note:Thefollowingstepsinvolveremovingstaticsensitivecomponentsfromyourcomputer.Makesure
thatyouareproperlygroundedandremoveallsourcesofpowerattachedtothecomputer.Ifyouare
uncomfortableorunsureaboutremovingcomponents,calltheCustomerSupportCenterforassistance.
4.Whilethecomputerisoff,removeallsourcesofpowerandexternalhardware.Removeanynon-original
memorymoduleaddedtoyourcomputer.Afterremovingtheextramemorymoduleandreinstallingthe
originalmemorymodule,repeatstep2.Ifthecomputerstilldoesnotturnon,consulttheusermanual
forothercustomer-replaceablecomponentsthatareattachedtoyourcomputer.
Ifthecomputerstilldoesnotstartup,calltheCustomerSupportCenterandaCustomerSupportSpecialist
willassistyou.
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