User Guide Machine Types: 20KG and 20KH
Note: Before using this information and the product it supports, ensure that you read and understand the following: • Safety and Warranty Guide • Setup Guide • “Important safety information” on page v Lenovo® makes constant improvement on the documentation of your computer, including this User Guide. To get all the latest documents, go to: http://www.lenovo.com/support First Edition (January 2018) © Copyright Lenovo 2018.
Contents Important safety information . . . . . . v Read this first. . . . . . . . . . . . . . . Important information about using your computer Conditions that require immediate action . . . . Service and upgrades . . . . . . . . . . . Power cords and power adapters . . . . . . . Extension cords and related devices. . . . . . Plugs and outlets . . . . . . . . . . . . . Power supply statement . . . . . . . . . . External devices . . . . . . . . . . . . . General battery notice . . . . . . . . . . .
Setting the security chip . . . . . Using the fingerprint reader . . . . Deleting data from your storage drive Using firewalls . . . . . . . . . Protecting data against viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 52 54 55 55 Chapter 6. Advanced configuration . . . . . . . . . . . . . . 57 Installing the Windows 10 operating system . Installing device drivers . . . . . . . . . Using the ThinkPad Setup program . . . . Configuring ThinkPad Setup . . . . .
Lenovo product service information for Taiwan . . . . . . . . . . . . . . . . 114 Eurasian compliance mark . . . . . . . . . . 114 Brazil audio notice . . . . . . . . . . . . . . 114 Appendix C. WEEE and recycling statements . . . . . . . . . . . . . . . 115 General recycling information . . . . . . . Important WEEE information . . . . . . . . Japan recycling statements . . . . . . . . Recycling information for Brazil. . . . . . . Battery recycling information for the European Union . . . . . . . . . . . .
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Important safety information Note: Read the important safety information first. Read this first This information can help you safely use your notebook computer. Follow and retain all information included with your computer. The information in this document does not alter the terms of your purchase agreement or the Limited Warranty. For more information, see "Warranty Information" in the Safety and Warranty Guide that comes with your computer. Customer safety is important.
Protect yourself from the heat generated by the ac power adapter. When the ac power adapter is connected to an electrical outlet and your computer, it generates heat. Extended contact with your body, even through clothing, may cause a skin burn. • Do not place the ac power adapter in contact with any part of your body while it is in use. • Never use it to warm your body. Prevent your computer from getting wet. To avoid spills and the danger of electrical shock, keep liquids away from your computer.
Handle your computer gently. Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer, display, or external devices. Carry your computer carefully. • Use a quality carrying case that provides adequate cushioning and protection. • Do not pack your computer in a tightly packed suitcase or bag. • Before putting your computer in a carrying case, make sure that it is off, in sleep mode, or in hibernation mode.
• Power cords, plugs, power adapters, extension cords, surge protectors, or power supplies that are cracked, broken, or damaged. • Signs of overheating, smoke, sparks, or fire. • Damage to a battery (such as cracks, dents, or creases), discharge from a battery, or a buildup of foreign substances on the battery. • A cracking, hissing, or popping sound, or strong odor that comes from the product.
Power cords and power adapters DANGER Use only the power cords and power adapters supplied by the product manufacturer. The power cords shall be safety approved. For Germany, it shall be H03VV-F, 3G, 0.75 mm2, or better. For other countries, the suitable types shall be used accordingly. Never wrap a power cord around a power adapter or other object. Doing so can stress the cord in ways that can cause the cord to fray, crack, or crimp. This can present a safety hazard.
Plugs and outlets DANGER If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.
External devices CAUTION: Do not connect or disconnect any external device cables other than Universal Serial Bus (USB) and 1394 cables while the computer power is on; otherwise, you might damage your computer. To avoid possible damage to attached devices, wait at least five seconds after the computer is shut down to disconnect external devices.
Notice for non-rechargeable coin-cell battery DANGER Do not attempt to replace the non-rechargeable coin-cell battery. Replacement of the battery must be done by a Lenovo-authorized repair facility or technician. The Lenovo-authorized repair facilities or technicians recycle Lenovo batteries according to local laws and regulations. The following statement applies to users in the state of California, U.S.A.
Heat and product ventilation DANGER Computers, ac power adapters, and many accessories can generate heat when turned on and when batteries are charging. Notebook computers can generate a significant amount of heat due to their compact size. Always follow these basic precautions: • When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot.
Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not use your computer during a lightning storm. • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. • Connect all power cords to a properly wired and grounded electrical outlet. • Connect to properly wired outlets any equipment that will be attached to this product.
Liquid crystal display (LCD) notice CAUTION: The liquid crystal display (LCD) is made of glass, and rough handling or dropping the computer can cause the LCD to break. If the LCD breaks and the internal fluid gets into your eyes or on your hands, immediately wash the affected areas with water for at least 15 minutes; if any symptoms are present after washing, get medical care.
Glass parts notice CAUTION: Some parts of your product may be made of glass. This glass could break if the product is dropped on a hard surface or receives a substantial impact. If glass breaks, do not touch or attempt to remove it. Stop using your product until the glass is replaced by trained service personnel.
Chapter 1. Product overview This chapter provides basic information to help you get familiar with your computer. Computer controls, connectors, and indicators This section introduces hardware features of the computer.
1 5 Power button 6 Fingerprint reader 7 TrackPoint® buttons 8 Trackpad 9 NFC mark (available on some models) 10 TrackPoint pointing stick Microphones The microphones capture sound and voice when used with a program capable of handling audio. 2 Infrared camera (available on some models) The infrared camera provides a personal and secure way for you to sign in to your computer with face authentication.
9 NFC mark (available on some models) Near field communication (NFC) is a high-frequency and short-range wireless communication technology. By using NFC, you can establish radio communications between your computer and another NFC-enabled device over a few centimeters or inches. For more information, see “Using the NFC devices” on page 27. Left-side view 1 USB-C™ connector (Thunderbolt™ 3 compatible) / power connector 2 Ethernet extension connector Gen 2 3 Docking-station connector 4 USB 3.
4 USB 3.0 connector You can use the USB 3.0 connectors to connect USB-compatible devices, such as a USB keyboard, USB mouse, USB storage device, or USB printer. Attention: When you attach a USB cable to this connector, ensure that the USB mark is facing upward. Otherwise the connector might get damaged. Note: The USB device connected to the USB 3.0 connector might influence the wireless wide area network (WAN) and Global Positioning System (GPS) functions of your computer.
To charge these devices when the computer is off or in hibernation mode, and the computer is not connected to ac power, do the following: 1. Open the Start menu and start the Lenovo Companion program. 2. Click Hardware Settings ➙ Always On USB. 3. Locate the Always On USB section and follow the instructions on the screen to make your preferred setting. Note: The USB device connected to the Always On USB 3.0 connector might influence the wireless WAN and GPS functions of your computer.
Bottom view 1 1 Docking-station positioning holes 2 Emergency-reset hole 3 Speakers 4 Fan louvers Docking-station positioning holes You can use the docking-station positioning holes to secure a supported docking station to extend the computer capabilities. 2 Emergency-reset hole If the computer stops responding and you cannot turn it off by pressing the power button, remove the ac power adapter first. Then insert a straightened paper clip into the emergency-reset hole to reset the computer.
1 Caps Lock indicator When this indicator is on, you can type uppercase letters by directly pressing the letter keys. 2 Fn Lock indicator This indicator shows the status of Fn Lock function. For more information, see “Using the special keys” on page 16. 3 Speaker-mute indicator When this indicator is on, the speakers are muted. 4 Microphone-mute indicator When this indicator is on, the microphones are muted. Chapter 1.
5 Camera status indicator When this indicator is on, the camera is in use. 6 8 System status indicators The indicator in the ThinkPad logo on the computer lid and the indicator in the power button show the system status of your computer. • Blinks for three times: The computer is initially connected to power. • On: The computer is on (in normal mode). • Off: The computer is off or in hibernation mode. • Blinks quickly: The computer is entering sleep or hibernation mode.
The following illustration shows where to find the label that contains the machine type and model information of your computer. FCC ID and IC Certification information You can find the FCC and IC Certification information through one of the following methods: • Through an electronic-label screen (E-label screen) preinstalled on your computer. To view the E-label screen, see “Regulatory labels” on page 109. • On a physical label attached to the outside of your computer shipping carton.
There are no external, visual indicators of the Product ID or Windows version for which the computer is licensed. Instead, the Product ID is recorded in the computer firmware. Whenever a Windows 10 product is installed, the installation program checks the computer firmware for a valid, matching Product ID to complete the activation. In some cases, an earlier Windows version might be preinstalled under the terms of the Windows 10 Pro license downgrade rights.
Security features • Fingerprint reader • Infrared camera* • Security-lock slot • Trusted Platform Module (TPM)* Wireless features • Bluetooth • GPS* • Miracast® technology* • NFC* • Wireless LAN • Wireless WAN* Others • Conventional camera* • Microphones Note: * Available on some models. Computer specifications Size • Width: 323.5 mm (12.7 inches) • Depth: 217.1 mm (8.5 inches) • Thickness: 14.8 mm (0.58 inches) to 15.95 mm (0.
– Maximum temperature when operating under the unpressurized condition: 31.3°C (88°F) Note: When you charge the battery, its temperature must be at least 10°C (50°F). Relative humidity • Operating: 8% to 95% at wet-bulb temperature 23°C (73°F) • Storage: 5% to 95% at wet-bulb temperature 27°C (81°F) If possible, place your computer in a well-ventilated and dry area without direct exposure to sunshine.
Hotkey Features Integration Hotkey Features Integration is a utility package that enables you to select and install utilities specifically for the special keys and buttons on your computer. The special keys and buttons are designed to meet accessibility and usability requirements. Installing related utilities enables full functionality of the special keys and buttons. Lenovo Companion Your computer’s best features and capabilities should be easy to access and understand. With Lenovo Companion, they are.
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Chapter 2. Using your computer This chapter provides information to help you use the various features provided by your computer. Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you if there is a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.
• To achieve the best balance between performance and power saving, create and apply an appropriate power plan. See “Managing the battery power” on page 24. How do I securely dispose of data stored on the internal storage drive? • Study Chapter 5 “Security” on page 49 to find out how you can protect your computer from theft and unauthorized use. • Before you dispose of the data on the internal storage drive, ensure that you read “Deleting data from your storage drive” on page 54.
2 3 Fn key and function keys You can configure the Fn key and function keys in the Keyboard Properties window by doing the following: 1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons. 2. Click Lenovo - Keyboard Manager and the Keyboard Manager window is displayed. 3. Select the options of your preference. • + Switch the key function between the standard F1–F12 function and the special function printed as an icon on each key.
• Fn+S: This key combination has the same function as the SysRq key on a conventional external keyboard. • Fn+4: Press Fn+4 to put the computer into sleep mode. To wake up the computer, press any key or the power button. • Fn+PrtSc: Open the Snipping Tool program. • Fn+Spacebar: Press Fn+Spacebar to switch between the different keyboard backlight status (off, low, or high). Note: If your computer is installed with Lenovo Companion 4.
Using the TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling.
Using the trackpad The entire trackpad surface is sensitive to finger touch and movement. You can use the trackpad to perform all the pointing, clicking, and scrolling functions of a traditional mouse. The trackpad can be divided into two zones: 1 Left-click zone (primary-click zone) 2 Right-click zone (secondary-click zone) To use the trackpad, see the following instructions: • Point Slide one finger across the surface of the trackpad to move the pointer accordingly.
Using the trackpad touch gestures The entire trackpad surface is sensitive to finger touch and movement. You can use the trackpad to perform the same point and click actions as you would use a traditional mouse. You also can use the trackpad to perform various touch gestures. The following section introduces some frequently used touch gestures such as tapping, dragging, and scrolling. For more gestures, see the help information system of the ThinkPad pointing device.
Replacing the cap on the pointing stick The cap 1 on the end of the pointing stick is removable. After you use the cap for a period of time, you might consider replacing the cap with a new one. Notes: • Ensure that you use a cap with grooves a as shown in the following illustration. • Depending on the model, your keyboard might look different from the illustration in this topic.
Using the battery When you use your computer away from electrical outlets, you depend on battery power to keep your computer running. Different computer components consume power at different rates. The more you use the power-intensive components, the faster you consume battery power. Spend more time unplugged with ThinkPad batteries. Mobility has revolutionized business by enabling you to take your work wherever you go.
• Always use power management features such as power-saving modes. Managing the battery power To achieve the best balance between performance and power saving, adjust your power plan settings. To adjust power plan settings, do the following: 1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons. 2. Click Power Options. 3. Follow the instructions on the screen. For more information, see the Windows help information system.
To attach an Ethernet cable to your computer, you need a ThinkPad Ethernet Extension Adapter Gen 2. The ThinkPad Ethernet Extension Adapter Gen 2 is available as an option and shipped with some computer models. You can purchase a ThinkPad Ethernet Extension Adapter Gen 2 from Lenovo at http:// www.lenovo.com/essentials. DANGER To avoid the risk of electrical shock, do not connect the telephone cable to the ThinkPad Ethernet Extension Adapter Gen 2.
2. Click the wireless-network-connection-status icon in the Windows notification area. A list of available wireless networks is displayed. 3. Select a network to connect to it. Provide required information if needed. The computer automatically connects to an available and remembered wireless network when the location changes. If the available wireless network is secured, provide the password as required. For more information, see the Windows help information system.
• Remotely controlling and communicating with devices such as mobile phones Depending on the model, your computer might support the Bluetooth feature. To transfer data through the Bluetooth feature, do the following: Note: It is not recommended to use the wireless feature (the 802.11 standards) of your computer simultaneously with a Bluetooth option. The data transmission speed can be delayed and the performance of the wireless feature can be degraded. 1.
2. Slowly move the card or the phone a distance within 60 mm (2.4 inches) to the direction of the computer display, and 10 mm (0.4 inches) to the left side of the trackpad. You will be prompted when the card or the phone is detected. Using the Airplane mode The Airplane mode is supported on the Windows 10 operating system. If the Airplane mode is enabled, all wireless features are disabled. To enable or disable the Airplane mode, do the following: 1. Open the Start menu. 2.
Using the smart audio feature The smart audio feature is supported on some computer models. To help protect against hearing loss, the feature limits the computer’s maximum wide band true RMS output voltage to 130 mV when a headset or headphone is connected. To change the setting, do the following: 1. Go to Control Panel and view by Large icons. 2. Click SmartAudio. In the window displayed, click the Disable Headphone Limiter icon. Then follow the on-screen instructions.
The infrared camera lens is used for creating the facial image of a user. 4 Camera indicator When the camera indicator is on, the infrared camera is in the recognition mode. To set the infrared camera for face authentication, do the following: 1. Open the Start menu and click Settings ➙ Accounts ➙ Sign-in options. 2. Scroll down to the Password section and click Add to create a password. 3. Follow the instructions on the screen to create a Personal Identification Number (PIN). 4.
2. View Control Panel by Category. Click Hardware and Sound. 3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4. From the Action menu, select Add legacy hardware. The Add Hardware Wizard starts. 5. Follow the instructions on the screen. Removing a media card Attention: • Stop all the activities involving the card before removing it. Otherwise, data on the card might get damaged or lost.
– When you connect an external monitor, a video interface cable with a ferrite core is required. – A maximum of two external displays can be connected to the computer at the same time. 1. Connect the external display to an appropriate video connector on your computer. 2. Connect the external display to an electrical outlet. 3. Turn on the external display. If your computer cannot detect the external display, right-click on the desktop, and then click Screen resolution/Display settings ➙ Detect.
Note: If you set a higher resolution for the computer display than the external display, only part of the screen can be shown on the external display. Traveling with your computer This topic provides information to help you work with your computer when you are traveling. Use the following travel tips to travel more confidently and efficiently with your computer.
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Chapter 3. Enhancing your computer This chapter provides instructions on how to use hardware devices to expand your computer capabilities. Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs. Options include memory modules, storage devices, network cards, port replicators or docking stations, batteries, power adapters, keyboards, mice, and more. To shop at Lenovo, go to: http://www.lenovo.
1 System lock: Use the system lock in the following ways: • When the system lock is in the locked position your computer. , the latch is locked, and you cannot attach or detach • When the system lock is in the unlocked position your computer. , the latch is unlocked, and you can attach or detach • When the system lock is in the unlocked position lock slot. , you can remove the system lock from the system- Note: The ThinkPad Basic Docking Station does not ship with a system lock installed.
1 Audio connector: Connect headphones or a headset with a 3.5-mm (0.14-inch), 4-pole plug. 2 ac power connector: Connect the ac power adapter. DisplayPort® connector: Connect a high-performance monitor, a direct-drive monitor, or other devices that use a DisplayPort connector. 3 4 VGA connector: Connect the computer to a VGA-compatible video device, such as a VGA monitor. 5 USB 2.0 connector, 7 USB 3.
3. Remove the connector cap as shown. 4. Ensure that you turn the system lock key to the unlocked position ( 38 User Guide ).
5. Align the top-left corner of the computer with the guide post of the docking station. Attach your computer to the docking station as shown 1 until you hear a click. Slide the latch in the direction as shown 2 . 6. Check the docking status indicator. The docking status indicator turns on when the computer is successfully docked. Note: If the indicator is off, your computer is not attached to the docking station successfully. To solve the problem, detach and reattach the computer. 7.
Note: The ThinkPad Basic Docking Station does not ship with a system lock installed. If you do not purchase and install a system lock, skip step 1 in the following instruction to detach your computer from the ThinkPad Basic Docking Station. 1. Turn the system lock key to the unlocked position ( ). 2. Slide the latch in the direction as shown 1 to release the computer, and then grasp both sides of the computer to remove it 2 .
ThinkPad Basic Docking Station Up to two external displays connected to the DisplayPort and the VGA connectors can work at the same time. ThinkPad Pro Docking Station Up to two external displays connected to the two DisplayPort connectors can work at the same time. ThinkPad Ultra Docking Station • Do not connect multiple external displays to the VGA and DisplayPort connectors at the same time. Otherwise, only the external display connected to the DisplayPort connector will work. Chapter 3.
• Up to three external displays connected to the two DisplayPort connectors and the HDMI connector can work at the same time.
Chapter 4. Accessibility, ergonomic, and maintenance information This chapter provides information about accessibility, ergonomic, and cleaning and maintenance. Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience.
If you prefer to type or enter data into your computer using a mouse, joystick, or other pointing device instead of a physical keyboard, you can use On-Screen Keyboard. On-Screen Keyboard displays a visual keyboard with all the standard keys. You can select keys using the mouse or another pointing device, or you can tap to select the keys if your computer supports multi-touch screen. • High Contrast High Contrast is a feature that heightens the color contrast of some text and images on your screen.
Customizable item size You can make the items on your screen easier to read by changing the item size. • To change the item size temporarily, use the Magnifier tool in Ease of Access Center. • To change the item size permanently, do the following: – Change the size of all the items on your screen. 1. Right-click an empty area of the desktop and then click Display settings ➙ Display. 2. Change the item size by following the instructions on the screen.
General posture: Make minor modifications in your working posture to deter the onset of discomfort caused by long periods of working in the same position. Frequent short breaks from your work also help to prevent minor discomfort associated with your working posture. Display: Position the display to maintain a comfortable viewing distance of 510 mm to 760 mm (20 inches to 30 inches). Avoid glare or reflections on the display from overhead lighting or outside sources of light.
• Do not turn your computer over when the ac power adapter is plugged in, otherwise, it could break the adapter plug. • Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect cords and cables. • When picking up your open computer, hold it by the bottom. Do not pick up or hold your computer by the display. • Only an authorized ThinkPad repair technician should disassemble and repair your computer.
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Chapter 5. Security This chapter provides information about how to protect your computer from unauthorized use. Using passwords This topic provides information about how to use the power-on password, supervisor password, and hard disk password. Passwords introduction You can help prevent your computer from unauthorized use by using passwords. After you set a password, a prompt is displayed on the screen each time you turn on the computer. Enter your password at the prompt.
If a user hard disk password has been set, but no master hard disk password has been, the user must enter the user hard disk password to access files and applications on the storage drive. • Master hard disk password The master hard disk password also requires a user hard disk password. The master hard disk password is set and used by a system administrator. It enables the administrator to access any storage drive in a system like a master key.
M.2 solid-state drive security To protect the computer from unauthorized security attacks, refer to the following tips to enhance security: • Set a power-on password as well as a hard disk password. For security, a longer password is recommended. • The M.2 solid-state drive built into your computer can be protected by UEFI BIOS. To provide reliable security, use the security chip and a security program with the Trusted Platform Module (TPM) management feature. See “Setting the security chip” on page 51.
To set an item on the Security Chip submenu, do the following: 1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Security ➙ Security Chip by using the directional keys. 3. Press Enter. The Security Chip submenu opens. 4. Move to an item you want to set by using the directional keys. When the item is highlighted, press Enter. 5. Set other items that you want to set. 6. Press F10. A Setup Confirmation window is displayed.
Fingerprint reader indicator 1 Off: The fingerprint reader is not ready for tapping. 2 Solid white: The fingerprint reader is ready for tapping. 3 Amber, blinking: The fingerprint cannot be authenticated. Associating your fingerprints with your power-on password and hard disk password To associate your fingerprints with your power-on password and hard disk password, manually create a connection by doing the following: 1. Turn off and then turn on the computer. 2.
• The reader often fails to enroll or authenticate your fingerprint. If your finger has any of the following conditions, you might not be able to register or authenticate it: • Your finger is wrinkled. • Your finger is rough, dry, or injured. • Your finger is stained with dirt, mud, or oil. • The surface of your finger is different from the one when you enrolled your fingerprint. • Your finger is wet. • Your finger that you are currently using has not been enrolled before.
Using firewalls If your system is preinstalled with a firewall program, it protects against computer Internet security threats, unauthorized access, intrusions, and Internet attacks. It also protects your privacy. For more information about how to use the firewall program, see the help system that comes with the program. Protecting data against viruses Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription.
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Chapter 6. Advanced configuration This chapter provides information to help you further configure the computer: Installing the Windows 10 operating system In some situations, you might need to install a new operating system. This topic provides instructions on how to install a Windows 10 operating system. Before you start, print these instructions.
Installing device drivers Device drivers are programs that contain instructions for the operating system about how to operate or “drive” a certain piece of hardware. Each hardware component on your computer has its own specific driver. If you add a component, the operating system must be instructed on how to operate that piece of hardware. After you install the driver, the operating system can recognize the hardware component and understand how to use it.
Configuring ThinkPad Setup The ThinkPad Setup program menu lists various items about system configuration. Attention: The default configurations are already optimized for you. Improper change of the configurations might cause unexpected results. To configure ThinkPad Setup, do the following: 1. Restart the computer. When the logo screen is displayed, press F1. The ThinkPad Setup program starts. Note: If you are required to enter the supervisor password, enter the correct password.
Updating the UEFI BIOS The UEFI BIOS is the first program that the computer runs when the computer is turned on. The UEFI BIOS initializes the hardware components, and loads the operating system and other programs. When you install a new program, device driver, or hardware component, you might be informed to update the UEFI BIOS. You can update the UEFI BIOS by starting your computer from a flash update disc or a flash update program running in the Windows environment.
• Preinstalled operating system license • UEFI Secure Boot • OA3 ID • OA2 Config menu Note: The BIOS menu items might change without notice. Depending on the model and operating system, the menu items and the default value might vary. Network • Wake On LAN Values: Disabled, AC only, AC and Battery Descriptions: The network administrator can turn on a computer from a management console by using the Wake on LAN feature.
Note: The Wireless Auto Disconnection feature is not supported for the Ethernet connection through a USB port. • MAC address Pass Through Values: Disabled, Enabled Descriptions: Enable or disable the MAC Address Pass Through function when a dock is attached. If you select Enabled, the dock Ethernet will use the same MAC address as the internal Ethernet LAN. USB • USB UEFI BIOS Support Values: Disabled, Enabled Descriptions: Enable or disable the boot support for USB storage devices.
Display • Boot Display Device Values: ThinkPad LCD, External Display Descriptions: Select the display device that you want to activate at boot time. This selection is effective for boot time, password prompt, and ThinkPad Setup. You can attach an external display to the USB-C connector or HDMI connector on your computer. If multiple displays are attached, the first recognized one will be activated at boot time.
Note: The built-in battery will be automatically enabled when the ac power adapter is reconnected. Beep and Alarm • Password Beep Values: Disabled, Enabled Descriptions: Enable or disable a beep when the computer is waiting for a power-on, hard disk, or supervisor password. Different beeps remind you that the password you entered is right or wrong. • Keyboard Beep Values: Disabled, Enabled Descriptions: Enable or disable a beep when unmanageable key combinations are pressed.
Descriptions: If you select Enabled, Intel AMT (Active Management Technology) is configured and additional setup items are provided in MEBx (Management Engine BIOS Extension) Setup. If you select Permanently Disabled, you can never enable it again. Be cautious when you make the selection. Note: You can enter the MEBx Setup menu by pressing Ctrl+P in the Startup Interrupt Menu window. To display the Startup Interrupt Menu window, press Enter during the power-on self-test (POST).
Descriptions: When this option is enabled, a password prompt is displayed when the computer is turned on by an unattended event such as a Wake on LAN attempt. To prevent unauthorized access, set the user authentication on the operating system. • Password at Restart Values: Disabled, Enabled Descriptions: When this option is enabled, a password prompt is displayed when you restart the computer. To prevent unauthorized access, set the user authentication on the operating system.
Descriptions: Enable this option to use password authentication when fingerprints are not available. This item is displayed if Security Mode is set to High. • Reset Fingerprint Data Descriptions: Use this option to erase all fingerprint data stored in the fingerprint reader and reset the settings to the factory default state. As a result, any power-on security features previously enabled will not work until they are re-enabled in the fingerprint software. Security Chip • Security Chip Type Values: TPM 2.
Descriptions: If this option is enabled, a confirmation message is displayed when you clear the security chip. UEFI BIOS Update Option • Flash BIOS Updating by End-Users Values: Disabled, Enabled Descriptions: When this option is enabled, all users can update the UEFI BIOS. If you disable this option, only the person who knows the supervisor password can update the UEFI BIOS.
• Memory Card Slot • Integrated Camera • Microphone • Fingerprint Reader • Thunderbolt(TM) 3 • NFC Device Internal Device Access • Bottom Cover Tamper Detection Values: Disabled, Enabled Descriptions: When this option is enabled, supervisor password is required when a bottom cover tamper is detected. This option is not functional until a supervisor password is set.
Descriptions: Use this option to restore all keys and certificates in Secure Boot databases to the factory defaults. • Clear All Secure Boot Keys Descriptions: Use this option to clear all keys and certificates in Secure Boot databases and install your own keys and certificates. Intel (R) SGX • Intel (R) SGX Control Values: Disabled, Enabled, Software Controlled Descriptions: Enable or disable the Intel Software Guard Extensions (SGX) function.
Values: Quick, Diagnostics Descriptions: Define which screen is displayed during the POST, the logo screen, or the text message screen. • Option Key Display Values: Disabled, Enabled Descriptions: If you disable this option, the “To interrupt normal startup, press Enter.” message will not be displayed during the POST. • Boot Device List F12 Option Values: Disabled, Enabled Descriptions: If you enable this option, you can open the Boot Menu window by continuously pressing F12 when the computer is powered on.
Desktop Management Interface The UEFI BIOS of your computer supports an interface called System Management BIOS (SMBIOS) Reference Specification, version 2.8 or later. SMBIOS provides information about the hardware components of your computer. It is the responsibility of the UEFI BIOS to provide information about itself and the devices on the system board. This specification documents the standards for getting access to this BIOS information.
Defining a Network Boot sequence When the computer wakes on LAN, the computer boots from the device as specified on the Network Boot menu, and then follow the boot order list on the Boot menu. To define a Network Boot sequence, do the following: 1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Startup ➙ Network Boot. The boot device list is displayed. 3. Select a boot device to make it as the top boot priority. 4.
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Chapter 7. Troubleshooting computer problems This chapter provides information about what to do if you experience a problem with your computer. General tips for preventing problems This topic provides the following tips to help you prevent computing problems: • Empty your recycle bin on a regular basis. • Use a disk defragment tool regularly on your storage drive to improve data seek and read times. • To free up disk space, uninstall unused programs.
Lenovo Companion supports the hardware scan function. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for optimal system performance. To run Lenovo Companion, see “Accessing Lenovo programs” on page 12. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software.
Error messages • Message: 0177: Bad SVP data, stop POST task. Solution: Checksum of the supervisor password in the EEPROM is not correct. The system board should be replaced. Have the computer serviced. • Message: 0183: Bad CRC of Security Settings in EFI Variable. Enter ThinkPad Setup. Solution: Checksum of the Security settings in the EFI Variable is not correct. Enter ThinkPad Setup to check security settings, press F10, and then press Enter to restart the system.
• Message: Thermal sensing error Solution: The thermal sensor has a problem. Shut down the computer immediately and have the computer serviced. • Message: Bottom Cover Tamper Detection Error Solution: The Bottom Cover Tamper Switch is not working. Have the computer serviced. • Message: Error: The non-volatile system UEFI variable storage is nearly full.
Error codes 0001: Reset error (platform reset not de-asserted) Solutions 1. Remove all power resources: the ac power adapter, and the coin-cell battery (service provider only). Reset the computer by inserting a straightened paper clip into the emergency-reset hole. Wait for one minute. Then reconnect all power resources. 2. Replace the system board (service provider only).
4. Verify the proper memory configuration and compatibility including the maximum memory size and the memory speed. 5. Run diagnostic programs. See “Diagnosing problems with Lenovo Companion” on page 75. Ethernet problems • Problem: My computer cannot connect to the network. Solution: Ensure that: – The cable is installed correctly. The network cable must be securely connected both to the Ethernet connector of your computer and to the RJ45 connector of the hub.
Wireless-LAN problem Problem: I cannot connect to the network using the built-in wireless network card. Solution: Ensure that: • The Airplane mode is off. • Your wireless-LAN driver is the latest version. • Your computer is within the range of a wireless access point. • The wireless radio is enabled. Wireless-WAN problem Problem: A message is displayed indicating that an unauthorized WAN card is installed. Solution: The WAN card is not supported on this computer. Remove the WAN card.
Keyboard problems • Problem: All or some keys on the keyboard do not work. Solution: If an external numeric keypad is connected: 1. Turn off the computer. 2. Remove the external numeric keypad. 3. Turn on the computer and try using the keyboard again. If the keyboard problem is resolved, carefully reconnect the external numeric keypad. If the problem persists, ensure that the correct device driver is installed by doing the following: 1.
– The ac power adapter is connected to the computer and the power cord is plugged into a working electrical outlet. – The computer is turned on. (Press the power button again for confirmation.) – The brightness level of the screen is appropriately set. If a power-on password is set, press any key to display the prompt for the power-on password and then type the correct password and press Enter. If these items are correctly set, and the screen remains blank, have the computer serviced.
5. If more than two monitor types are displayed, select Generic PnP Monitor or Generic Non-PnP Monitor. 6. Click Properties. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 7. Click the Driver tab. 8. Click Update Driver. 9. Click Browse my computer for driver software, and then click Let me pick from a list of available drivers on my computer. 10. Clear the Show compatible hardware check box. 11.
1. Connect the external monitor to the monitor connector, and then connect the monitor to an electrical outlet. 2. Turn on the external monitor and the computer. 3. Right-click on the desktop, and then click Display settings ➙ Display. Note: If your computer cannot detect the external monitor, click Detect in the Display window. 4. Click the icon for the appropriate monitor (Monitor-2 icon is for the external monitor). 5. Click Display adapter properties. 6. Click the Monitor tab. 7.
1. Go to Control Panel, and ensure that you view Control Panel by Category. 2. Click Hardware and Sound. 3. Click Sound. 4. Click the Recording tab in the Sound window. 5. Select Internal Microphone, and click Properties. 6. Click the Levels tab, and move the Microphone Boost slider upwards. 7. Click OK. Note: For more information about controlling volume, see your Windows online help. • Problem: I cannot move the volume slider or balance slider. Solution: The slider might be grayed out.
8. Play any sound through a music program. Ensure that sound comes from the headset attached directly to the computer. Fingerprint reader problems • Problem: The surface of the reader is dirty, stained, or wet. Solution: Gently clean the surface of the reader with a dry, soft, lint-free cloth. • Problem: The reader often fails to enroll or authenticate your fingerprint.
2. If the connection of the ac power adapter is correct, turn off the computer, and then disconnect the ac power adapter and remove the removable battery. 3. Reinstall the battery and reconnect the ac power adapter, and then turn on the computer. 4. If the power adapter icon still is not displayed in the Windows notification area, have the ac power adapter and your computer serviced. Power problems Print these instructions now and keep them with your computer for reference later.
Sleep and hibernation problems • Problem: The computer enters sleep mode unexpectedly. Solution: If the microprocessor overheats, the computer automatically enters sleep mode to allow the computer to cool and to protect the microprocessor and other internal components. Check the settings for sleep mode. • Problem: The computer enters sleep mode immediately after the power-on self-test. Solution: Ensure that: – The battery is charged. – The operating temperature is within the acceptable range.
– When the hard disk drive begins or finishes getting access to data – When you carry the hard disk drive – When you carry your computer This is a normal characteristic of a hard disk drive and is not a defect. • Problem: The hard disk drive does not work. Solution: On the Startup menu of ThinkPad Setup, ensure that the hard disk drive is on the Boot priority order list. If it is on the Excluded from boot order list, it is disabled.
Refer to “Diagnosing problems with Lenovo Companion” on page 75 and run a diagnostic test of the USB connector. Docking station problem Problem: The computer does not start when you try to turn it on, and does not respond when you try to resume operation. Solution: Ensure that: • The ac power adapter is connected to the docking station. • The computer is securely attached to the docking station. Chapter 7.
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Chapter 8. Recovery information This chapter provides information about the Windows recovery solutions on the Windows 10 operating system. Resetting your computer If your computer does not perform well, you might consider resetting your computer. In the resetting process, you can choose to keep your files or remove them, and then reinstall the Windows operating system. To reset your computer, do the following: Note: The items in the graphical user interface (GUI) might change without notice. 1.
Creating and using a recovery USB drive You can create a recovery USB drive as a backup for the Windows recovery programs. With the recovery USB drive, you can troubleshoot and fix the problems even if the preinstalled Windows recovery programs are damaged. It is recommended that you create a recovery USB drive as early as possible. If you did not create a recovery USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo.
Chapter 9. Replacing devices This chapter provides instructions on how to install or replace hardware for your computer. Customer Replaceable Units Customer Replaceable Units (CRUs) are parts that can be upgraded or replaced by the customer. ThinkPad computers contain the following types of CRUs: • Self-service CRUs: Refer to parts that can be installed or replaced easily by customer themselves or by trained service technicians at an additional cost.
• Always handle components carefully. Handle adapters, memory modules, and other circuit boards by the edges. Never touch exposed circuitry. • Prevent others from touching the components. • Before you install a static-sensitive option or CRU, do either of the following to reduce static electricity in the package and your body: – Touch the static-protective package that contains the part to a metal expansion-slot cover for at least two seconds.
1. Ensure that the computer is turned off and disconnected from ac power and all cables. 2. Close the computer display and locate the nano-SIM-card tray at the rear side of the computer. 3. Do the following: a. Insert a straightened paper clip into the hole in the nano-SIM-card tray 1 . The tray ejects. Slide the tray out of the computer 2 . b. Gently take the nano SIM card out of the tray 3 . c. Note the orientation of the new nano SIM card and then install it into the tray 4 . d.
a. Insert a straightened paper clip into the hole in the micro-SIM-card tray 1 . The tray ejects. Slide the tray out of the computer 2 . b. Gently push the microSD card to eject it 3 , and then slide it out of the slot 4 . c. Ensure that the metal contacts of the new microSD card are facing down. Then insert the card into the microSD card slot completely until it clicks into position 5 . d. Insert the micro-SIM-card tray into the micro-SIM-card slot 6 . 5. Turn the computer over.
5. Install a new base cover assembly in place 1 . Press the left and right sides of the base cover assembly as shown 2 , and then tighten the screws in ascending alphabetical order (a to e) as illustrated 3 . 6. Turn the computer over. Connect the ac power adapter and all cables to the computer. Chapter 9.
Replacing the wireless-WAN card The following information only applies to computer models with user-installable modules. Ensure that you use only a Lenovo-authorized wireless module specifically tested for this computer model. Otherwise, the computer will generate an error-code beep sequence when you turn on the computer. Before you start, read “Important safety information” on page v and print the following instructions. To replace the wireless-WAN card, do the following: 1. Disable the built-in battery.
7. Reinstall the base cover assembly. 8. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the M.2 solid-state drive Before you start, read “Important safety information” on page v and print the following instructions. Attention: The M.2 solid-state drive is sensitive. Inappropriate handling might cause damage and permanent loss of data. When handling the M.2 solid-state drive, observe the following guidelines: • Replace the M.
6. Install a new M.2 solid-state drive by doing the following: a. Align the contact edge of the new M.2 solid-state drive with the key in the slot. Then carefully insert the drive into the slot at an angle of about 20 degrees 1 . b. Pivot the M.2 solid-state drive downward 2 . c. Install the screw to secure the M.2 solid-state drive 3 . 7. Reinstall the base cover assembly. 8. Turn the computer over. Connect the ac power adapter and all cables to the computer.
Chapter 10. Getting support This chapter provides information about getting help and support from Lenovo. Before you contact Lenovo Often, you can solve your computer problems by referring to the information in the explanations of error codes, running diagnostic programs, or by consulting the Lenovo Support Web site. Registering your computer Register your computer with Lenovo. For more information, see “Registering your computer” on page 15.
Microsoft Service Packs are the latest software source for Windows product updates. They are available through Web download (connection charges might apply) or through discs. For more specific information and links, go to https://www.microsoft.com. Lenovo offers technical assistance with installation of, or questions related to, Service Packs for your Lenovo-preinstalled Microsoft Windows product. For more information, contact the Customer Support Center.
Telephone numbers For a list of the Lenovo Support phone numbers for your country or region, go to http://www.lenovo.com/ support/phone or refer to the Safety and Warranty Guide that comes with your computer. Note: Phone numbers are subject to change without notice. The latest phone numbers are available at http://www.lenovo.com/support/phone. If the number for your country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative.
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Appendix A. Supplemental information about the Ubuntu operating system In limited countries or regions, Lenovo offers customers an option to order computers with the preinstalled Ubuntu® operating system. If the Ubuntu operating system is available on your computer, read the following information before you use the computer. Ignore any information related to Windows-based programs, utilities, and Lenovo preinstalled applications in this documentation.
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Appendix B. Regulatory information This chapter provides regulatory and compliance information about Lenovo products. Certification-related information Product name: ThinkPad X1 Carbon Compliance ID: TP00086B Machine types: 20KG and 20KH The latest compliance information is available at: http://www.lenovo.
the Bluetooth Special Interest Group SIG. However, the Windows operating system might limit the support only on the Bluetooth Specification version 4.1. Usage environment and your health This computer contains integrated wireless cards that operate within the guidelines identified by radio frequency (RF) safety standards and recommendations; therefore, Lenovo believes that this product is safe for use by consumers.
Brazil wireless-radio compliance information Este equipamento opera em caráter secundário, isto é, não tem direito a proteção contra interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência a sistemas operando em caráter primário. This equipment is a secondary type device, that is, it is not protected against harmful interference, even if the interference is caused by a device of the same type, and it also cannot cause any interference to primary type devices.
Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate the equipment. This device complies with Part 15 of the FCC Rules.
Hinweis für Geräte der Klasse B EU-Richtlinie zur Elektromagnetischen Verträglichkeit Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie 2014/30/EU zur Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU-Mitgliedsstaaten und hält die Grenzwerte der Klasse B der Norm gemäß Richtlinie. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben.
Lenovo product service information for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo.
Appendix C. WEEE and recycling statements This chapter provides environmental information about Lenovo products. General recycling information Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information about recycling Lenovo products, go to: http://www.lenovo.
Japan recycling statements Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources. Computers and monitors are categorized as industrial waste and should be properly disposed of by an industrial waste disposal contractor certified by a local government.
Equipamentos elétricos e eletrônicos não devem ser descartados em lixo comum, mas enviados à pontos de coleta, autorizados pelo fabricante do produto para que sejam encaminhados e processados por empresas especializadas no manuseio de resíduos industriais, devidamente certificadas pelos orgãos ambientais, de acordo com a legislação local. A Lenovo possui um canal específico para auxiliá-lo no descarte desses produtos.
operator, and follow their instructions. You also can refer to the instructions provided in the user guide for your product. For proper collection and treatment, go to: http://www.lenovo.
Appendix D. Restriction of Hazardous Substances (RoHS) Directive The latest environmental information about Lenovo products is available at: http://www.lenovo.com/ecodeclaration European Union RoHS This Lenovo product, with included parts (cables, cords, and so on) meets the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment ("RoHS recast" or "RoHS 2").
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Taiwan RoHS Appendix D.
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Appendix E. ENERGY STAR model information ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with the ENERGY STAR qualified designation. You might find an ENERGY STAR mark affixed on the computer or displayed on the power settings interface.
4. Click the Power Management tab. 5. Clear the Allow this device to wake the computer check box. 6. Click OK.
Appendix F. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice. To obtain the most up-to-date documentation for your computer, go to: http://www.lenovo.
Appendix G. Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Access Connections Active Protection System Lenovo Lenovo logo ThinkPad ThinkPad logo TrackPoint UltraConnect DisplayPort is a trademark of the Video Electronics Standards Association. Intel, Intel SpeedStep, and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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