User Manual

Setting the security chip . . . . . . . . . . . 55
Using the fingerprint reader . . . . . . . . . . 56
Deleting data from your storage drive . . . . . . 58
Using firewalls . . . . . . . . . . . . . . . 59
Protecting data against viruses . . . . . . . . . 59
Chapter 6. Advanced
configuration . . . . . . . . . . . . . . 61
Installing a new operating system . . . . . . . . 61
Installing the Windows 7 operating system . . 61
Installing the Windows 10 operating system . . 62
Installing device drivers . . . . . . . . . . . . 63
Using the ThinkPad Setup program . . . . . . . 64
Configuring ThinkPad Setup . . . . . . . . 64
Changing the startup sequence . . . . . . . 65
Updating the UEFI BIOS. . . . . . . . . . 65
BIOS menu. . . . . . . . . . . . . . . 66
Using system management . . . . . . . . . . 75
Chapter 7. Troubleshooting
computer problems . . . . . . . . . . 79
General tips for preventing problems . . . . . . 79
Diagnosing problems . . . . . . . . . . . . 79
Troubleshooting . . . . . . . . . . . . . . 80
Computer stops responding . . . . . . . . 80
Spills on the keyboard . . . . . . . . . . 81
Error messages . . . . . . . . . . . . . 81
Beep errors. . . . . . . . . . . . . . . 83
Memory module problems . . . . . . . . . 84
Ethernet problems . . . . . . . . . . . . 85
Wireless-LAN problem . . . . . . . . . . 86
Wireless-WAN problem . . . . . . . . . . 86
Bluetooth problem . . . . . . . . . . . . 86
ThinkPad pointing device problems . . . . . 86
Keyboard problems . . . . . . . . . . . 87
Computer screen problems . . . . . . . . 87
External monitor problems . . . . . . . . . 90
Audio problems . . . . . . . . . . . . . 91
Fingerprint reader problems . . . . . . . . 92
Battery problems . . . . . . . . . . . . 92
ac power adapter problem. . . . . . . . . 93
Power problems. . . . . . . . . . . . . 93
Power button problem . . . . . . . . . . 94
Boot problems . . . . . . . . . . . . . 94
Sleep and hibernation problems . . . . . . 94
Hard disk drive problems . . . . . . . . . 95
Solid-state drive problem . . . . . . . . . 95
Software problem . . . . . . . . . . . . 96
USB problem . . . . . . . . . . . . . . 96
Docking station problem . . . . . . . . . 96
Chapter 8. Recovery information . . . 97
Recovery information for the Windows 7 operating
system . . . . . . . . . . . . . . . . . . 97
Creating and using recovery media . . . . . 97
Reinstalling preinstalled programs and device
drivers . . . . . . . . . . . . . . . . 98
Recovery information for the Windows 10
operating system . . . . . . . . . . . . . . 99
Resetting your computer . . . . . . . . . 99
Using advanced startup options . . . . . . 99
Recovering your operating system if Windows
10 fails to start . . . . . . . . . . . . . 99
Creating and using a recovery USB drive . . . 99
Chapter 9. Replacing devices . . . . . 101
Customer Replaceable Units. . . . . . . . . . 101
Static electricity prevention . . . . . . . . . . 101
Disabling the built-in battery . . . . . . . . . . 102
Replacing the removable battery . . . . . . . . 102
Replacing the micro SIM card . . . . . . . . . 104
Replacing the base cover assembly . . . . . . . 105
Replacing the memory module . . . . . . . . . 108
Replacing the internal storage drive . . . . . . . 110
Replacing the wireless-WAN card. . . . . . . . 118
Replacing the M.2 solid-state drive in the wireless-
WAN-card slot . . . . . . . . . . . . . . . 119
Replacing the keyboard. . . . . . . . . . . . 121
Replacing the coin-cell battery . . . . . . . . . 125
Chapter 10. Getting support. . . . . . 129
Before you contact Lenovo . . . . . . . . . . 129
Getting help and service . . . . . . . . . . . 129
Lenovo Support Web site . . . . . . . . . 130
Calling Lenovo . . . . . . . . . . . . . 130
Purchasing additional services . . . . . . . . . 131
Appendix A. Regulatory
information . . . . . . . . . . . . . . . 133
Certification-related information . . . . . . . . 133
Wireless-related information . . . . . . . . . . 133
Wireless interoperability. . . . . . . . . . 133
Usage environment and your health . . . . . 134
Locating the UltraConnect wireless
antennas. . . . . . . . . . . . . . . . 134
Wireless-radio compliance information . . . . 135
Locating wireless regulatory notices . . . . . 135
TCO certification . . . . . . . . . . . . . . 136
Export classification notice . . . . . . . . . . 136
Electronic emission notices . . . . . . . . . . 136
Federal Communications Commission
Declaration of Conformity . . . . . . . . . 136
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