User Guide

The troubleshooting information or the diagnostic programs might tell you that you need additional or

updated device drivers or other software. You can get the latest technical information and download device

drivers and updates from the Lenovo Support Web site at:

https://support.lenovo.com

For additional information, see the help system of the program.

Troubleshooting

If your computer has an error, it typically displays a message or an error code, or makes a beep when you

turn it on. When you experience a problem, see the corresponding symptom and solution in this topic to try

to solve the problem by yourself.

Computer stops responding

Print these instructions now and keep them with your computer for reference later.

Problem: My computer is unresponsive (I cannot use the ThinkPad pointing device or the keyboard).

Solution: Do the following:

1. Remove all sources of power from the computer and reset the system by inserting a straightened paper

clip into the emergency-reset hole in the bottom of the computer..

2. Reattach the ac power adapter and restart the computer. If the computer does not turn back on,

continue with step 3.

3. While the computer is turned off, remove all sources of power from the computer and remove all external

devices that are attached to the computer (keyboard, mouse, printer, scanner, and so on). Reattach the

ac power adapter and restart the computer. If the computer still does not start up, call the Customer

Support Center.

Spills on the keyboard

Problem: I spill something on the computer.

Solution: Because most liquids conduct electricity, liquid spilled on the keyboard could create numerous

short circuits and damage your computer. To solve the problem, do the following:

1. Ensure that no liquid creates a short circuit between you and the ac power adapter (if in use).

2. Carefully unplug the ac power adapter immediately.

3. Turn off the computer immediately. If the computer does not turn off, remove the removable battery. The

more quickly you stop the current from passing through the computer the more likely you will reduce

damage from short circuits.

Attention: Although you might lose some data or work by turning off the computer immediately, leaving

the computer on might make your computer unusable.

4. Wait until you are certain that all the liquid is dry before turning on your computer.

Error messages

• Message: 0177: Bad SVP data, stop POST task.

Solution: Checksum of the supervisor password in the EEPROM is not correct. The system board should

be replaced. Have the computer serviced.

• Message: 0183: Bad CRC of Security Settings in EFI Variable. Enter ThinkPad Setup.

X380 Yoga User Guide