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Note: Before using this information and the product it supports, ensure that you read and understand the following: • Safety and Warranty Guide • Setup Guide • “Important safety information” on page iii Lenovo makes constant improvement on the documentation of your computer, including this User Guide. To get all the latest documents, go to: https://support.lenovo.com Depending on the version of operating systems, some user interface instructions might not be applicable to your computer.
Contents Important safety information . . . . . . iii Read this first. . . . . . . . . . . . . . . Important information about using your computer Conditions that require immediate action . . . . Service and upgrades . . . . . . . . . . . Power cords and power adapters . . . . . . . Extension cords and related devices. . . . . . Plugs and outlets . . . . . . . . . . . . . Power supply statement . . . . . . . . . . External devices . . . . . . . . . . . . . General battery notice . . . . . . . . . . .
Using firewalls . . . . . . . . . . . . . . . Protecting data against viruses . . . . . . . . . 51 51 Chapter 6. Advanced configuration . . . . . . . . . . . . . . 53 Installing a Windows 10 operating system Installing device drivers . . . . . . . . Using the ThinkPad Setup program . . . Configuring ThinkPad Setup . . . . Changing the startup sequence . . . Updating the UEFI BIOS. . . . . . BIOS menu . . . . . . . . . . . Using system management . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Important safety information Note: Read the important safety information first. Read this first This information can help you safely use your notebook computer. Follow and retain all information included with your computer. The information in this document does not alter the terms of your purchase agreement or the Limited Warranty. For more information, see "Warranty Information" in the Safety and Warranty Guide that comes with your computer. Customer safety is important.
Protect yourself from the heat generated by the ac power adapter. When the ac power adapter is connected to an electrical outlet and your computer, it generates heat. Extended contact with your body, even through clothing, may cause a skin burn. • Do not place the ac power adapter in contact with any part of your body while it is in use. • Never use it to warm your body. • Do not wrap the cords around the ac power adapter while in use. Prevent your computer from getting wet.
Handle your computer gently. Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer, display, or external devices. Carry your computer carefully. • Use a quality carrying case that provides adequate cushioning and protection. • Do not pack your computer in a tightly packed suitcase or bag. • Before putting your computer in a carrying case, make sure that it is off, in sleep mode, or in hibernation mode.
• Power cords, plugs, power adapters, extension cords, surge protectors, or power supplies that are cracked, broken, or damaged. • Signs of overheating, smoke, sparks, or fire. • Damage to a battery (such as cracks, dents, or creases), discharge from a battery, or a buildup of foreign substances on the battery. • A cracking, hissing, or popping sound, or strong odor that comes from the product.
Power cords and power adapters DANGER Use only the power cords and power adapters supplied by the product manufacturer. The power cords shall be safety approved. For Germany, it shall be H03VV-F, 3G, 0.75 mm2, or better. For other countries, the suitable types shall be used accordingly. Never wrap a power cord around a power adapter or other object. Doing so can stress the cord in ways that can cause the cord to fray, crack, or crimp. This can present a safety hazard.
Plugs and outlets DANGER If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.
External devices CAUTION: Do not connect or disconnect any external device cables other than Universal Serial Bus (USB) and 1394 cables while the computer power is on; otherwise, you might damage your computer. To avoid possible damage to attached devices, wait at least five seconds after the computer is shut down to disconnect external devices.
Notice for non-rechargeable coin-cell battery DANGER If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The battery contains a small amount of harmful substance. Do not heat to more than 100°C (212°F). The following statement applies to users in the state of California, U.S.A. California Perchlorate Information: Products containing manganese dioxide lithium coin-cell batteries may contain perchlorate. Perchlorate Material - special handling may apply, See https://www.dtsc.ca.
Heat and product ventilation DANGER Computers, ac power adapters, and many accessories can generate heat when turned on and when batteries are charging. Notebook computers can generate a significant amount of heat due to their compact size. Always follow these basic precautions: • When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot.
Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not use your computer during a lightning storm. • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. • Connect all power cords to a properly wired and grounded electrical outlet. • Connect to properly wired outlets any equipment that will be attached to this product.
Liquid crystal display (LCD) notice CAUTION: The liquid crystal display (LCD) is made of glass, and rough handling or dropping the computer can cause the LCD to break. If the LCD breaks and the internal fluid gets into your eyes or on your hands, immediately wash the affected areas with water for at least 15 minutes; if any symptoms are present after washing, get medical care.
Glass parts notice CAUTION: Some parts of your product may be made of glass. This glass could break if the product is dropped on a hard surface or receives a substantial impact. If glass breaks, do not touch or attempt to remove it. Stop using your product until the glass is replaced by trained service personnel.
Chapter 1. Product overview This chapter provides basic information to help you get familiar with your computer. Computer controls, connectors, and indicators This section introduces hardware features of the computer.
9 TrackPoint® buttons 10 TrackPoint pointing stick 11 Speakers 1 Infrared camera (available on some models) The infrared camera provides a personal and secure way for you to sign in to your computer with face authentication. After setting the infrared camera for face authentication, you can unlock your computer by scanning your face instead of using a password. For more information, see “Using the cameras” on page 28.
Your computer is equipped with the Lenovo-unique ThinkPad® pointing device. For more information, see “Using the ThinkPad pointing device” on page 18. 11 Speakers Your computer is equipped with a pair of stereo speakers. Left-side view 1 Fan louvers 2 Always On USB 3.1 connector Gen 1 3 Smart-card slot (available on some models) 1 Fan louvers The fan louvers and internal fan enable air to circulate in the computer to ensure proper cooling, especially the cooling of the microprocessor.
Right-side view 1 Audio connector 2 USB 3.1 connectors Gen 1 3 SD-card slot 4 Mini DisplayPort® connector 5 Ethernet connector 6 Fan louvers 7 Security-lock slot 1 Audio connector You can connect headphones or a headset with a 3.5-mm (0.14-inch), 4-pole plug to the audio connector to listen to the sound from the computer. If you are using a headset with a function switch, do not press this switch while using the headset.
Note: If the computer is connected to a dock, use the Ethernet connector on the dock instead of the one on the computer. 6 Fan louvers The fan louvers and internal fan enable air to circulate in the computer to ensure proper cooling, especially the cooling of the microprocessor. Note: To ensure proper airflow, do not place any obstacles in front of the fan louvers.
Note: When the battery power is below 10%, the USB-C accessories connected to the USB-C connector might not work correctly. 4 HDMI connector The HDMI connector is a digital audio and video interface. It enables you to connect your computer to a compatible digital audio device or video monitor, such as an HDTV. 5 USB 3.1 connector Gen 1 You can use the USB 3.1 connectors to connect USB-compatible devices, such as a USB keyboard, USB mouse, USB storage device, or USB printer.
1 Camera status indicator (available on some models) When this indicator is on, the camera is in use. 2 12 System status indicators The indicator in the ThinkPad logo on the computer lid and the indicator in the power button show the system status of your computer. Chapter 1.
• Blinks for three times: The computer is initially connected to power. • On: The computer is on (in normal mode). • Off: The computer is off or in hibernation mode. • Blinks rapidly: The computer is entering sleep or hibernation mode. • Blinks slowly: The computer is in sleep mode. 3 Numeric Lock indicator When this indicator is on, you can use the numeric keypad to type numbers. 4 Fingerprint reader indicator This indicator shows the status of fingerprint reader.
Machine type and model information When you contact Lenovo for help, the machine type and model information helps the technicians to identify your computer and provide faster service. The following illustration shows where to find the machine type and model information of your computer. FCC ID and IC Certification information You can find the FCC and IC Certification information through one of the following methods: • Through an electronic-label screen (E-label screen) preinstalled on your computer.
The absence of a Genuine Microsoft label does not indicate that the preinstalled Windows version is not genuine. For details on how to tell whether your preinstalled Windows product is genuine, refer to the information provided by Microsoft at: https://www.microsoft.com/en-us/howtotell/default.aspx There are no external, visual indicators of the Product ID or Windows version for which the computer is licensed. Instead, the Product ID is recorded in the computer firmware.
• Four USB 3.1 connectors Gen 1 (including one Always On USB 3.
Power source (ac power adapter) • Sine-wave input at 50 Hz to 60 Hz • Input rating of the ac power adapter: 100 V to 240 V ac, 50 Hz to 60 Hz Operating environment Maximum altitude (without pressurization) • 3048 m (10 000 ft) Temperature • At altitudes up to 2438 m (8000 ft) – Operating: 5°C to 35°C (41°F to 95°F) – Storage and transportation: 5°C to 43°C (41°F to 109°F) • At altitudes above 2438 m (8000 ft) – Maximum temperature when operating under the unpressurized condition: 31.
The available programs are subject to change without notice. To learn more about the programs and other computing solutions offered by Lenovo, go to: https://support.lenovo.com Hotkey Features Integration This software enables F1–F12 special keys and buttons on your computer. For example, when the microphone mute key or button is pressed, the microphone state switches between mute and unmute. The mute state indicator is displayed on the screen whenever the mute state is changed.
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Chapter 2. Using your computer This chapter provides information to help you use the various features provided by your computer. Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you if there is a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.
How do I securely dispose of data stored on the internal storage drive? • Study Chapter 5 “Security” on page 45 to find out how you can protect your computer from theft and unauthorized use. • Before you dispose of the data on the internal storage drive, ensure that you read “Deleting data from your storage drive” on page 50. How do I attach an external display? • Refer to “Using an external display” on page 31.
3 4 Fn key and function keys You can configure the Fn key and function keys by doing the following: 1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons. 2. Click Lenovo - Keyboard Manager and the Keyboard Manager window is displayed. 3. Select the options of your preference. • • + Switch the key function between the standard F1–F12 function and the special function printed as an icon on each key.
• + : Open the Snipping Tool program. • Fn+Spacebar: If your computer supports keyboard backlight, press Fn+Spacebar to switch between the different keyboard backlight status. • Fn+B: This key combination has the same function as the Break key on a conventional external keyboard. • Fn+K: This key combination has the same function as the ScrLK or Scroll Lock key on a conventional external keyboard. • Fn+P: This key combination has the same function as the Pause key on a conventional external keyboard.
By default, both the TrackPoint pointing device and the trackpad with buttons are active with the touch gestures enabled. To change the settings, see “Customizing the ThinkPad pointing device” on page 21. Using the TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling.
Using the trackpad with buttons The trackpad with buttons consists of the following components: 1 Trackpad 2 Right-click button (secondary-click button) 3 Middle-click button 4 Left-click button (primary-click button) To move the pointer on the screen, slide your fingertip over the trackpad 1 in the corresponding direction.
Tap Two-finger tap Tap anywhere on the trackpad with one finger to select or open an item. Tap anywhere on the trackpad with two fingers to display a shortcut menu. Two-finger scroll Two-finger zoom out Put two fingers on the trackpad and move them in the vertical or horizontal direction. This action enables you to scroll through the document, Web site, or apps. Put two fingers on the trackpad and move them closer together to zoom out.
Power management This section provides information about how to use ac power and battery power to achieve the best balance between performance and power management. Using the ac power adapter The power to run your computer can come either from the battery or from ac power. While you use ac power, the battery charges automatically. Your computer comes with an ac power adapter and a power cord. • ac power adapter: Converts ac power for notebook computer use.
Checking the battery status Move your pointer to the battery-status icon in the Windows notification area to check the battery status. The battery-status icon displays the percentage of battery power remaining and how long you can use your computer before you must charge the battery. The rate at which you use battery power determines how long you can use the battery of your computer between charges.
Managing the battery power To achieve the best balance between performance and power saving, adjust your power plan settings. To adjust power plan settings, do the following: 1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons. 2. Click Power Options. 3. Follow the instructions on the screen. For more information, see the Windows help information system. Power-saving modes There are several modes that you can use at any time to conserve power.
Note: If the computer is connected to a supported docking station or a supported dock, use the Ethernet connector on the docking station or the dock instead of the one on the computer. DANGER Your computer has an Ethernet connector. To avoid the risk of electrical shock, do not connect the telephone cable to the Ethernet connector. Wireless connections Wireless connection is the transfer of data without the use of cables but by means of radio waves only.
• Remotely controlling and communicating with devices such as mobile phones Depending on the model, your computer might support the Bluetooth feature. To transfer data through the Bluetooth feature, do the following: Notes: • It is not recommended to use the wireless feature (the 802.11 standards) of your computer simultaneously with a Bluetooth option. The data transmission speed can be delayed and the performance of the wireless feature can be degraded.
Pairing your computer with an NFC card or NFC-enabled smartphone Before you start, ensure that: • The card is in NFC Data Exchange Format (NDEF), otherwise the card cannot be detected • The smartphone screen is facing upward. To pair the NFC card or the smartphone: 1. Position the card or smartphone closely above the NFC label as shown. Align the card or smartphone with the center of the NFC label. 2. Slowly move the card or smartphone around the NFC label.
• Audio connector, 3.5 mm (0.
1 3 Infrared light-emitting diode (LED) The infrared LED emits infrared light. Normally the infrared light is invisible to the naked eyes. 2 Infrared camera lens The infrared camera lens is used for creating the facial image of a user. 4 Camera indicator When the camera indicator is on, the infrared camera is in the recognition mode. To set the infrared camera for face authentication, do the following: 1. Open the Start menu and click Settings ➙ Accounts ➙ Sign-in options. 2.
• Secure Digital (SD) card • Secure Digital eXtended-Capacity (SDXC) USH-1 card • Secure Digital High-Capacity (SDHC) USH-1 card Supported smart card type You can use smart cards for authentication, data storage, and application processing. Within large organizations, you might also use smart cards for strong security authentication of single sign-on (SSO). The smart-card reader on your computer only supports the smart card of the following specifications: • Length: 85.60 mm (3.37 inches) • Width: 53.
Removing an SD card or a smart card Attention: • Before removing a card, stop the card first. Otherwise, data on the card might get corrupted or lost. • When transferring data to or from an SD card or a smart card, do not put your computer to sleep or hibernation mode before the data transfer is completed; otherwise, your data might get damaged. • Do not remove a card when the computer is in sleep mode or hibernation mode. Otherwise, the system might not respond when you try to resume operation.
Note: To use a wireless display, ensure that both your computer and the external display support the Miracast feature. Do one of the following: – Open the Start menu, and then click Settings ➙ Devices ➙ Bluetooth & other devices ➙ Add Bluetooth or other device. In the Add a device window, click Wireless display or dock. Then, follow the instructions on the screen. – Click the action center icon in the Windows notification area. Click Connect.
• Consider bringing an electrical adapter for use on an airplane or automobile. • If you carry an ac power adapter, detach the ac cord from it to avoid damaging the cord. Travel tips on airplanes If you carry your computer onto an airplane, observe the following tips: • Be careful about the seat in front of you on airplanes. Angle your computer display so that it does not get caught when the person in front of you leans back.
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Chapter 3. Enhancing your computer This chapter provides instructions on how to use hardware devices to expand your computer capabilities. Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs. Options include memory modules, storage devices, network cards, port replicators or docking stations, batteries, power adapters, keyboards, mice, and more. To shop at Lenovo, go to: https://www.lenovo.
1 Security-lock slot: To protect your dock from theft, lock the dock to a desk, table, or other fixture through a security cable lock designed to fit the security-lock slot on your dock. Note: You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device and security feature. Cable locks for your product are available from Lenovo at https:// www.
7 HDMI connectors: Connect a compatible digital audio device or video monitor, such as an HDTV. 9 ac power connector: Connect the ac power adapter. 10 Thunderbolt 3 workstation connector: Connect the Thunderbolt 3 workstation cable to the computer. Setting up the ThinkPad Thunderbolt 3 Workstation Dock 1. Connect one end of the Thunderbolt 3 workstation cable to the computer 1 . 2. Connect the other end of the Thunderbolt 3 workstation cable to the dock 2 . 3.
• The DisplayPort connector and HDMI connector as shown cannot work at the same time. Only the external display connected to the DisplayPort connector is on when you connect two external displays to the two connectors.
Chapter 4. Accessibility, ergonomic, and maintenance information This chapter provides information about accessibility, ergonomic, and cleaning and maintenance. Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience.
If you prefer to type or enter data into your computer using a mouse, joystick, or other pointing device instead of a physical keyboard, you can use On-Screen Keyboard. On-Screen Keyboard displays a visual keyboard with all the standard keys. You can select keys using the mouse or another pointing device, or you can tap to select the keys if your computer supports multi-touch screen. • High Contrast High Contrast is a feature that heightens the color contrast of some text and images on your screen.
Customizable item size You can make the items on your screen easier to read by changing the item size. • To change the item size temporarily, use the Magnifier tool in Ease of Access Center. • To change the item size permanently, do the following: – Change the size of all the items on your screen. 1. Right-click an empty area of the desktop and then click Display settings ➙ Display. 2. Change the item size by following the instructions on the screen.
General posture: Make minor modifications in your working posture to deter the onset of discomfort caused by long periods of working in the same position. Frequent short breaks from your work also help to prevent minor discomfort associated with your working posture. Display: Position the display to maintain a comfortable viewing distance of 510 mm to 760 mm (20 inches to 30 inches). Avoid glare or reflections on the display from overhead lighting or outside sources of light.
• Do not turn your computer over when the ac power adapter is plugged in, otherwise, it could break the adapter plug. • Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect cords and cables. • When picking up your open computer, hold it by the bottom. Do not pick up or hold your computer by the display. • Only an authorized ThinkPad repair technician should disassemble and repair your computer.
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Chapter 5. Security This chapter provides information about how to protect your computer from unauthorized use. Using passwords This topic provides information about how to use the power-on password, supervisor password, and hard disk password. Passwords introduction You can help prevent your computer from unauthorized use by using passwords. After you set a password, a prompt is displayed on the screen each time you turn on the computer. Enter your password at the prompt.
If a user hard disk password has been set, but no master hard disk password has been set, the user must enter the user hard disk password to access files and applications on the storage drive. • Master hard disk password The master hard disk password also requires a user hard disk password. The master hard disk password is set and used by a system administrator. It enables the administrator to access any storage drive in a system like a master key.
3. Select Security ➙ Password ➙ Power-On Password by using the arrow keys. 4. Type the current supervisor password in the Enter Current Password field. Then, leave the Enter New Password field blank, and press Enter twice. 5. In the Changes have been saved window, press Enter. 6. Press F10 to save changes and exit the UEFI BIOS menu. • If you have not set a supervisor password, contact a Lenovo authorized service provider to have the power-on password removed.
For more information, see the help system of the Windows operating system, or search for “Microsoft Windows BitLocker Drive Encryption Step-by-Step Guide” on the Microsoft Web site. Disk Encryption hard disk drive and Encryption solid-state drive Some models contain the Disk Encryption hard disk drive, Encryption solid-state drive, or Encryption hybrid drive.
Scanning your finger To scan your finger, tap the fingerprint reader with the top joint of your finger and hold your finger there for one or two seconds with a little pressure. Then lift the finger to complete one scan. Fingerprint reader indicator 1 Off: The fingerprint reader is not ready for tapping. 2 Solid white: The fingerprint reader is ready for tapping. 3 Amber, blinking: The fingerprint cannot be authenticated.
If you notice any of the following conditions, gently clean the surface of the reader with a dry, soft, lint-free cloth: • The surface of the reader is dirty or stained. • The surface of the reader is wet. • The reader often fails to enroll or authenticate your fingerprint. If your finger has any of the following conditions, you might not be able to register or authenticate it: • Your finger is wrinkled. • Your finger is rough, dry, or injured. • Your finger is stained with dirt, mud, or oil.
however, it cannot be decrypted without the old key. This feature is also available with the Drive Erase Utility for Resetting the Cryptographic Key and Erasing the Solid State Drive tool. Using firewalls If your system is preinstalled with a firewall program, it protects against computer Internet security threats, unauthorized access, intrusions, and Internet attacks. It also protects your privacy. For more information about how to use the firewall program, see the help system that comes with the program.
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Chapter 6. Advanced configuration This chapter provides information to help you further configure the computer: Installing a Windows 10 operating system Microsoft constantly makes updates to the Windows 10 operating system. Before installing a particular Windows 10 operating system, check the compatibility list of the Windows versions supported on the your computer. For details, go to https://support.lenovo.com/us/en/solutions/windows-support.
Country or region Code Country or region Code Italy IT United States US Japan JP Installing device drivers Device drivers are programs that contain instructions for the operating system about how to operate or “drive” a certain piece of hardware. Each hardware component on your computer has its own specific driver. If you add a component, the operating system must be instructed on how to operate that piece of hardware.
Using the ThinkPad Setup program The ThinkPad Setup program enables you to select the preferred settings for your computer through configuring the BIOS. Configuring ThinkPad Setup The ThinkPad Setup program menu lists various items about system configuration. Attention: The default configurations are already optimized for you. Improper change of the configurations might cause unexpected results. To configure ThinkPad Setup, do the following: 1. Restart the computer.
2. Turn on the computer. When the logo screen is displayed, press the F12 key. 3. Select the device that you want the computer to start from. Then press Enter. Note: The Boot menu will be displayed if the computer cannot start from any devices or the operating system cannot be found. Updating the UEFI BIOS The UEFI BIOS is the first program that the computer runs when the computer is turned on. The UEFI BIOS initializes the hardware components, and loads the operating system and other programs.
• CPU Type • CPU Speed • Installed Memory • UUID • MAC Address (Internal LAN) • Preinstalled operating system license • UEFI Secure Boot • OA3 ID • OA2 Config menu Note: The BIOS menu items might change without notice. Depending on the model, the default value might vary. Network • Wake On LAN Values: Disabled, AC only, AC and Battery Description: The network administrator can turn on a computer from a management console by using the Wake on LAN feature.
Description: Select network stack priority for UEFI PXE boot. This menu is displayed only in UEFI Only boot mode or Both boot mode with UEFI first, when IPv6 and IPv4 stacks are both enabled. • Wireless Auto Disconnection Values: Disabled, Enabled Description: Enable or disable the wireless automatic disconnection function when the Ethernet cable is attached. If you select Enabled, the Wireless LAN function is automatically turned off when the Ethernet cable is connected.
Description: If you select Enabled, you can press (instead of press and hold) the Fn key to keep it in a pressed condition. Then press the desired function key. The action is equivalent to pressing the function key simultaneously with the Fn key. When you press the Fn key twice, the Fn key is locked in the pressed condition until you press the Fn key again. • F1–F12 as Primary Function Values: Disabled, Enabled Description: If you select Enabled, pressing the function keys directly inputs F1–F12.
Values: Maximum Performance, Battery Optimized Description: Battery Optimized: Always the lowest speed • Adaptive Thermal Management Description: Select a thermal management scheme to use. The scheme affects fan sound, temperature, and performance. – Scheme for AC Values: Maximize Performance, Balanced Description: – Maximize Performance: Reduce CPU throttling. – Balanced: Balance sound, temperature, and performance.
Storage This menu item is displayed only when a non-volatile memory express (NVMe) solid-state drive is installed in the M.2 storage slot. • Controller Mode Values: (for computer models with the Intel Optane memory installed): AHCI mode, RST mode Description: If your computer has an Intel Optane memory installed, select RST mode so that you can enable the Intel Optane memory in the Windows operating system.
• Support in Pre Boot Environment: – Thunderbolt(TM) device Values: Disabled, Enabled Description: Enable or disable pre-OS support for Thunderbolt devices attached to the Thunderbolt 3 port. To use a device in the pre-boot environment, authorize it in the operating system or set the Security level to No Security. To boot from a device, configure it by selecting Startup ➙ Boot.
Description: Set a supervisor password to prevent unauthorized users from changing the startup sequence, network-related settings, and system date and time. For more information, see “Passwords introduction” on page 45. • Lock UEFI BIOS Settings Values: Disabled, Enabled Description: Enable this option to prevent unauthorized users from changing any settings in ThinkPad Setup. To use this function, a supervisor password is required.
Fingerprint • Predesktop Authentication Values: Disabled, Enabled Description: Enable or disable fingerprint authentication before the operating system is loaded. • Reader Priority Values: External ➙ Internal, Internal Only Description: If your computer has an internal fingerprint reader and an attached external fingerprint reader, use this option to specify the fingerprint reader priority.
Description: If this option is enabled, a confirmation message is displayed when you clear the security chip. UEFI BIOS Update Option • Flash BIOS Updating by End-Users Values: Disabled, Enabled Description: When this option is enabled, all users can update the UEFI BIOS. If you disable this option, only the person who knows the supervisor password can update the UEFI BIOS.
I/O Port Access Description: Use this submenu to enable or disable the following hardware features: • Ethernet LAN • Wireless LAN Note: Depending on the model, if you change Wireless LAN to Disabled, Bluetooth will also be changed to Disabled.
• Platform Mode Values: Setup Mode, User Mode Description: Specify the system operating mode. • Secure Boot Mode Values: Standard Mode, Custom Mode Description: Specify the Secure Boot mode . • Reset to Setup Mode Description: Use this option to clear the current platform key and reset Platform Mode to Setup Mode. You can install your own platform key and customize the Secure Boot signature databases in Setup Mode. Secure Boot Mode will be set to Custom Mode.
Values: Both, UEFI Only, Legacy Only Description: Define the system boot capability. – UEFI/Legacy Boot Priority Values: Legacy First, UEFI First Description: Select the boot priority between UEFI and Legacy. – CSM Support (for UEFI only) Values: Yes, No Description: Compatibility Support Module (CSM) is required for starting the legacy operating system. If you select UEFI only, CSM Support is selectable. For Both or Legacy Only mode, CSM Support is not selectable.
Using system management This topic is primarily intended for the network administrators. Your computer is designed for manageability, so that you can redirect more resources to better meet your business objectives. This manageability, known as total cost of ownership (TCO), enables you to remotely operate client computers in the same way as you operate your own computer, such as turning on a client computer, formatting a storage drive, and installing a program.
Enabling or disabling the Wake on LAN feature When the Wake on LAN feature is enabled and the computer is connected to a LAN, the network administrator can start the computer remotely from a management console, using a remote networkmanagement program. To enable or disable the Wake on LAN feature, do the following: 1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Config ➙ Network. The Network submenu is displayed. 3.
Chapter 7. Configuring RAID This chapter provides information about storage drive requirements for Redundant Array of Independent Disks (RAID) levels, and instructions on how to configure RAID for your computer. An Introduction to RAID RAID is a technology that provides increased storage functions and reliability through redundancy. When a group of independent physical storage drives is set up to use RAID technology, they are in a RAID array.
• How to reset storage drives to non-RAID • How to rebuild RAID 1 volumes Entering the Intel RST configuration utility This topic provides instructions on how to enter the Intel RST configuration utility. Enabling RAID from ThinkPad Setup If RAID is disabled, you must enable it manually before entering the Intel RST configuration utility. To enable RAID, do the following: 1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2.
c. Select Disks: Press the up and down arrow keys to select a drive, and then press Spacebar or Enter to add it into a group. An X mark is displayed next to the selected drive. Note: The drive that cannot be used to create a RAID volume is not selectable. d. Strip Size: Press the up and down arrow keys to select a strip size, and then press Enter to complete the configuration. Note: This option is only available for RAID 0. e. Capacity: Customize the capacity of the RAID volume.
After the reset process finishes, the Intel (R) Rapid Storage Technology window is displayed. The reset drive is listed under Non-RAID Physical Disks, and the volume of the reset drive is still listed under RAID Volumes, but the status is changed from Normal to Failed or Degraded. 5. Press F10 to save changes and exit. Rebuilding RAID 1 volumes If the status of a RAID 1 volume is Failed or Degraded, you can rebuild it through the Intel RST configuration utility.
Chapter 8. Troubleshooting computer problems This chapter provides information about what to do if you experience a problem with your computer. General tips for preventing problems This topic provides the following tips to help you prevent computing problems: • Empty your recycle bin on a regular basis. • Use a disk defragment tool regularly on your storage drive to improve data seek and read times. • To free up disk space, uninstall unused programs.
The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. You can get the latest technical information and download device drivers and updates from the Lenovo Support Web site at: https://support.lenovo.com For additional information, see the help system of the program. Troubleshooting If your computer has an error, it typically displays a message or an error code, or makes a beep when you turn it on.
Attention: Although you might lose some data or work by turning off the computer immediately, leaving the computer on might make your computer unusable. 4. Wait until you are certain that all the liquid is dry before turning on your computer. Error messages • Message: 0177: Bad SVP data, stop POST task. Solution: Checksum of the supervisor password in the EEPROM is not correct. The system board should be replaced. Have the computer serviced. • Message: 0183: Bad CRC of Security Settings in EFI Variable.
• Message: 2110: Read error on HDD0 (Main HDD) Solution: The hard disk drive is not working. Have the hard disk drive serviced. • Message: 2111: Read error on SSD1 (M.2) Solution: The M.2 solid-state drive is not working. Have the M.2 solid-state drive serviced. • Message: 2112: Read error on SSD2 (M.2) Solution: The M.2 solid-state drive is not working. Have the M.2 solid-state drive serviced. • Message: 2200: Machine Type and Serial Number are invalid. Solution: Machine Type and Serial Number are invalid.
2. Download the proper diagnostic app and install it on your smartphone. 3. Run the diagnostic app and place the smartphone near the computer. 4. Press the Fn key on your computer to emit the beep again. The diagnostic app decodes the beep error and shows possible solutions on the smartphone. The following section describes some beep errors and the corresponding solutions. Note: Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or product documentation.
Error codes Solutions 0287: Discrete graphics error 1. Reinstall or replace the discrete graphics card (service provider only). 2. Replace the system board (service provider only). 0288: Computer display error 1. Reconnect the display cable on both the system board side and the computer display side (service provider only). 2. Replace the system board (service provider only). Memory module problems Print these instructions now and keep them with your computer for reference later.
If you configured the adapter for full duplex, ensure that the switch port also is configured for full duplex. Setting a wrong duplex mode can degrade performance, cause data loss, or result in lost connections. – You have installed all networking software that is necessary for your network environment. Check with your LAN administrator for the necessary networking software. • Problem: The adapter stops working for no apparent reason. Solution: The network driver files might be corrupt or missing.
5. Click OK to close the Sound window. ThinkPad pointing device problems • Problem: The pointer drifts when the computer is turned on or after it resumes normal operation. Solution: The pointer might drift when you are not using the TrackPoint pointing device during normal operation. This is a normal characteristic of the TrackPoint pointing device and is not a defect.
Computer screen problems • Problem: My screen keeps blanking when I do not want it to. Solution: Do the following: 1. Go to Control Panel, and ensure that you view Control Panel by Category. 2. Click Hardware and Sound ➙ Power Options. 3. Show the additional plans, and then select High performance. • Problem: When I turn on the computer, nothing is displayed on the screen and the computer does not beep while starting up.
• Problem: The screen is unreadable or distorted. Solution: Ensure that: – The display device driver is installed correctly. – The screen resolution and color quality are correctly set. – The monitor type is correct. To check these settings, do the following: 1. Right-click on the desktop, and then click Display settings ➙ Display. Note: If your computer cannot detect the external monitor, click Detect in the Display window. 2. Select the external monitor and set Resolution. 3.
– If the external monitor supports the same resolution as the computer display or a higher resolution, view output on the external monitor or on both the external monitor and the computer display. – If the external monitor supports a lower resolution than the computer display, view output on the external monitor only. (If you view output on both the computer display and the external monitor, the external monitor screen will be blank or distorted.
Audio problems • Problem: Wave or MIDI sound does not play properly. Solution: Ensure that the built-in audio device is configured correctly. 1. Go to Control Panel, and ensure that you view Control Panel by Category. 2. Click Hardware and Sound. 3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4. Double-click Sound, video and game controllers. 5.
Solution: To switch from one device to another (for example, from a speaker to a headphone, or from an external microphone to a built-in microphone), do the following: 1. Go to Control Panel, and ensure that you view Control Panel by Category. 2. Click Hardware and Sound. 3. Click the Sound icon. The Sound window is displayed. 4. Click the Playback tab. Select the desired device (for example, speakers) and then click Set Default.
Solution: You cannot charge the battery when it is too hot. If the battery feels hot, remove it from the computer and wait for a while to let it cool to room temperature. After it cools, reinstall it and recharge the battery. If it still cannot be charged, have it serviced. ac power adapter problem Problem: The ac power adapter is connected to the computer and the working electrical outlet, but the power adapter (power plug) icon is not displayed in the Windows notification area.
Boot problems Print these instructions now and keep them with your computer for reference later. • Problem: I receive an error message before the operating system loads. Solution: Follow the appropriate corrective actions for power-on self-test (POST) error messages. • Problem: I receive an error message while the operating system is loading the desktop configuration after the POST is completed. Solution: Find solutions by searching for the error message at the following Web sites: – https://support.lenovo.
Solution: Check whether any option has been selected to disable your computer from entering sleep or hibernation mode. If your computer tries to enter sleep mode but the request is rejected, the device attached to the USB connector might have been disabled. If this occurs, do a hot-unplug-and-plug operation for the USB device. • Problem: The battery discharges slightly while the computer is in hibernation mode. Solution: If the wakeup function is enabled, the computer consumes a small amount of power.
If an error message is displayed while you are using the program, see the manuals or help system supplied with the program. If the program still does not run properly, contact your place of purchase or a service representative for help. USB problem Problem: A device connected to the USB connector does not work. Solution: Ensure that the USB port is enabled in the ThinkPad Setup. Open the Device Manager window.
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Chapter 9. Recovery information This chapter provides information about the Windows recovery solutions on the Windows 10 operating system. Resetting your computer If your computer does not perform well, you might consider resetting your computer. In the resetting process, you can choose to keep your files or remove them, and then reinstall the Windows operating system. To reset your computer, do the following: Note: The items in the graphical user interface (GUI) might change without notice. 1.
Creating and using a recovery USB drive You can create a recovery USB drive as a backup for the Windows recovery programs. With the recovery USB drive, you can troubleshoot and fix the problems even if the preinstalled Windows recovery programs are damaged. It is recommended that you create a recovery USB drive as early as possible. If you did not create a recovery USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo.
Chapter 10. Replacing devices This chapter provides instructions on how to install or replace hardware for your computer. Customer Replaceable Units Customer Replaceable Units (CRUs) are parts that can be upgraded or replaced by the customer. ThinkPad computers contain the following types of CRUs: • Self-service CRUs: Refer to parts that can be installed or replaced easily by customer themselves or by trained service technicians at an additional cost.
• Limit your movement. Movement can cause static electricity to build up around you. • Always handle components carefully. Handle adapters, memory modules, and other circuit boards by the edges. Never touch exposed circuitry. • Prevent others from touching the components.
4. Loosen the screws that secure the bottom cover 1 . Then remove the bottom cover 2 as shown. 5. Install the new bottom cover 1 . Tighten the screws to secure the bottom cover 2 . 6. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the internal storage drive Before you start, read “Important safety information” on page iii and print the following instructions. Attention: The internal storage drive (such as hard disk drive or solid-state drive) is sensitive.
• Before replacing the internal storage drive, make a backup copy of all the data that you want to keep. • Do not touch the contact edge of the internal storage drive. Otherwise the internal storage drive might get damaged. • Do not apply pressure to the internal storage drive. • Do not make the internal storage drive subject to physical shocks or vibration. Put the internal storage drive on a soft material, such as cloth, to absorb physical shocks. To replace the 2.
7. Detach the bracket from the internal storage drive and then attach the bracket to the new storage drive. 8. Attach the cable to the new storage drive. 9. Insert the new storage drive into the bay 1 . Ensure that the new storage drive is seated in place. Then, attach the connector to the system board 2 . 10. Reinstall the bottom cover. 11. Turn the computer over. Connect the ac power adapter and all cables. Replacing the M.
When handling the M.2 solid-state drive, observe the following guidelines: • Replace the M.2 solid-state drive only for upgrade or repair. The M.2 solid-state drive is not designed for frequent changes or replacement. • Before replacing the M.2 solid-state drive, make a backup copy of all the data that you want to keep. • Do not apply pressure to the M.2 solid-state drive. • Do not touch the contact edge or circuit board of the M.2 solid-state drive. Otherwise the M.2 solid-state drive might get damaged.
5. Remove the M.2 solid-state drive by doing the following: a. Remove the screw that secures the M.2 solid-state-drive 1 . The M.2 solid-state drive is released from the secured position and pivots upward. b. Open the Mylar film that covers the M.2 solid-state-drive 2 . c. Carefully remove the drive out of the slot 3 . Chapter 10.
6. Install a new M.2 solid-state drive by doing the following: a. Open the Mylar film 1 . b. Align the contact edge of the new M.2 solid-state drive with the key in the slot. Then carefully insert the drive into the slot at an angle of about 20 degrees 2 and pivot the M.2 solid-state drive downward 3 . c. Install the screw to secure the M.2 solid-state drive 4 . d. Cover the M.2 solid-state drive with the Mylar film. 7. Reinstall the bottom cover. 8. Turn the computer over.
4. Remove the screw that secures the keyboard. 5. Turn the computer over and open the display. Take the tool out of the new keyboard package. Insert the tabs a and b into the slot between the TrackPoint buttons and the trackpad 1 . Slightly pivot the tool downward 2 to release the left and right Trackpoint buttons. Then remove the two Trackpoint buttons 3. Chapter 10.
6. Loosen the screws that secure the keyboard. 7. Insert the tabs c and d into the two dents near the two screw heads as shown. 8. Pivot the tool in the direction as shown to release the keyboard 1 . Push the keyboard in the direction as shown by arrows 2 to release the latches from the keyboard bezel.
9. Pivot the keyboard slightly upward as shown by arrow 1 . Then turn the keyboard over as shown by arrow 2 . 10. Put the keyboard on the palm rest as shown and detach the connectors. Then remove the keyboard. To install the new keyboard, do the following: Chapter 10.
1. Attach the connectors and turn the keyboard over as shown. 2. Insert the keyboard into the keyboard bezel as shown. Ensure that the front edge of the keyboard (the edge that is close to the display) is under the keyboard bezel.
3. Slide the keyboard in the direction as shown by the arrows. Ensure that the latches are secured under the keyboard frame. 4. Tighten the screws to secure the keyboard. 5. Take the new TrackPoint buttons out of the new keyboard package. Install the TrackPoint buttons as shown. Chapter 10.
6. Close the computer display and turn the computer over. Install the screw to secure the keyboard. 7. Reinstall the bottom cover. 8. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the coin-cell battery Before you start, read “Important safety information” on page iii and print the following instructions. DANGER If the coin-cell battery is incorrectly replaced, there is danger of an explosion.
4. Detach the connector 1 and remove the coin-cell battery 2 . 5. Install the new coin-cell battery 1 and attach the connector 2 . 6. Reinstall the keyboard. 7. Connect the ac power adapter and all cables to the computer. Note: After you replace the coin-cell battery, reset the system date and time in the ThinkPad Setup program. See “Date/Time menu” on page 62. Chapter 10.
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Chapter 11. Getting support This chapter provides information about getting help and support from Lenovo. Before you contact Lenovo Often, you can solve your computer problems by referring to the information in the explanations of error codes, running diagnostic programs, or by consulting the Lenovo Support Web site. Registering your computer Register your computer with Lenovo. For more information, see “Registering your computer” on page 15.
Microsoft Service Packs are the latest software source for Windows product updates. They are available through Web download (connection charges might apply) or through discs. For more specific information and links, go to https://www.microsoft.com. Lenovo offers technical assistance with installation of, or questions related to, Service Packs for your Lenovo-preinstalled Microsoft Windows product. For more information, contact the Customer Support Center.
Telephone numbers For a list of the Lenovo Support phone numbers for your country or region, go to https:// pcsupport.lenovo.com/supportphonelist or refer to the Safety and Warranty Guide that comes with your computer. Note: Phone numbers are subject to change without notice. The latest phone numbers are available at https://pcsupport.lenovo.com/supportphonelist. If the number for your country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative.
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Appendix A. Supplemental information about the Ubuntu operating system In limited countries or regions, Lenovo offers customers an option to order computers with the preinstalled Ubuntu® operating system. If the Ubuntu operating system is available on your computer, read the following information before you use the computer. Ignore any information related to Windows-based programs, utilities, and Lenovo preinstalled applications in this documentation.
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Appendix B. Regulatory information This chapter provides regulatory and compliance information about Lenovo products. Certification-related information Product name: ThinkPad P72 Compliance ID: TP00101A, TP00101B, and TP00101C Machine types: 20MB and 20MC The latest compliance information is available at: https://www.lenovo.
Usage environment and your health This computer contains integrated wireless cards that operate within the guidelines identified by radio frequency (RF) safety standards and recommendations; therefore, Lenovo believes that this product is safe for use by consumers. These standards and recommendations reflect the consensus of the worldwide scientific community, and result from deliberations of panels and committees of scientists, who continually review and interpret the extensive research literature.
Locating wireless regulatory notices For more information about the wireless regulatory notices, refer to the Regulatory Notice shipped with your computer. If your computer is shipped without the Regulatory Notice, you can find it on the Web site at: https://support.lenovo.com TCO certification Selected models are TCO Certified and bear the TCO Certified logo. Note: TCO Certified is an international third-party sustainability certification for IT products. For details, go to https://www.lenovo.
Email: FCC@lenovo.com Industry Canada Class B emission compliance statement CAN ICES-3(B)/NMB-3(B) European Union conformity EU Contact: Lenovo (Slovakia), Landererova 12, 811 09 Bratislava, Slovakia EMC Directive Statement: This product is in conformity with the protection requirements of EU Council EMC Directive 2014/30/EU on the approximation of the laws of the Member States relating to electromagnetic compatibility.
Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln, EMVG vom 20. Juli 2007 (früher Gesetz über die elektromagnetische Verträglichkeit von Geräten), bzw. der EU Richtlinie 2014/30/EU, der EU Richtlinie 2014/53/EU Artikel 3.1b), für Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen CE - zu führen.
Страна производства Китай Наименование и местонахождение уполномоченного изготовителем лица ООО «Леново (Восточная Европа/Азия)» 143401, Московская область, г. Красногорск, бульвар Строителей, дом 4, корпус 1, помещение VII, тел. +7 495 645 83 38, факс +7 495 645 78 77. Наименование, адрес импортера и информация для связи с ним указаны на этикетке* на упаковке продукции. Импортер Дата изготовления (месяц и год) *Согласно ГОСТ 2.601-2013 «Единая система конструкторской документации.
Appendix C. WEEE and recycling statements of countries and regions This chapter provides environmental information about Lenovo products. General recycling information Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information about recycling Lenovo products, go to: https://www.lenovo.
Japan recycling statements Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources. Computers and monitors are categorized as industrial waste and should be properly disposed of by an industrial waste disposal contractor certified by a local government.
Equipamentos elétricos e eletrônicos não devem ser descartados em lixo comum, mas enviados à pontos de coleta, autorizados pelo fabricante do produto para que sejam encaminhados e processados por empresas especializadas no manuseio de resíduos industriais, devidamente certificadas pelos orgãos ambientais, de acordo com a legislação local. A Lenovo possui um canal específico para auxiliá-lo no descarte desses produtos.
For proper collection and treatment, go to: https://www.lenovo.
Appendix D. Restriction of Hazardous Substances (RoHS) Directive of countries and regions The latest environmental information about Lenovo products is available at: https://www.lenovo.com/ecodeclaration European Union RoHS This Lenovo product, with included parts (cables, cords, and so on) meets the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment ("RoHS recast" or "RoHS 2").
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Taiwan RoHS Appendix D.
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Appendix E. ENERGY STAR model information ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with the ENERGY STAR qualified designation. You might find an ENERGY STAR mark affixed on the computer or displayed on the power settings interface.
3. Right-click your network adapter device, and click Properties. 4. Click the Power Management tab. 5. Clear the Allow this device to wake the computer check box. 6. Click OK.
Appendix F. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice. To obtain the most up-to-date documentation for your computer, go to: https://support.lenovo.
Appendix G. Trademarks LENOVO, LENOVO logo, THINKPAD, THINKPAD logo, TRACKPOINT, and ULTRACONNECT are trademarks of Lenovo. Intel, Intel SpeedStep, Optane, and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Microsoft, Windows, Direct3D, BitLocker, and Cortana are trademarks of the Microsoft group of companies. Mini DisplayPort (mDP) is a trademark of the Video Electronics Standards Association. Ubuntu is a registered trademark of Canonical Ltd.
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