T490s and X390 User Guide
Read this first Before using this documentation and the product it supports, ensure that you read and understand the following: • Appendix A “Important safety information” on page 71 • Safety and Warranty Guide • Setup Guide First Edition (March 2019) © Copyright Lenovo 2019. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS35F-05925.
Contents About this documentation . . . . . . . . iii Chapter 1. Meet your computer . . . . . 1 Front . . . . . . . . . Base . . . . . . . . . Left . . . . . . . . . Right . . . . . . . . . Rear . . . . . . . . . Bottom . . . . . . . . Features and specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2 4 6 7 8 9 Chapter 2. Get started with your computer . . . . . . . . . . . . .
Keyboard (for ThinkPad X390 only) . . . . . 56 Chapter 8. Help and support . . . . . 63 Frequently asked questions . . . . . Error messages . . . . . . . . . . Beep errors . . . . . . . . . . . Self-help resources . . . . . . . . Call Lenovo . . . . . . . . . . . Before you contact Lenovo . . . Lenovo Customer Support Center . Purchase additional services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 64 65 66 67 67 68 69 Appendix A.
About this documentation • Illustrations in this documentation might look different from your product. • Depending on the model, some optional accessories, features, and software programs might not be available on your computer. • Depending on the version of operating systems, some user interface instructions might not be applicable to your computer. • Documentation content is subject to change without notice.
iv T490s and X390 User Guide
Chapter 1. Meet your computer Front 1. Infrared camera* Log in to your computer with face authentication. See “Use face authentication (for selected models)” on page 42. 2. ThinkShutter* Slide ThinkShutter to cover or uncover the camera lens. It is designed to protect your privacy. 3. Microphones* Capture or record sound and voice. Take pictures or record videos by clicking Camera from the Start menu. The indicator next to the camera is on when the camera is in use. 4. Camera* 5.
Base ThinkPad T490s ThinkPad X390 2 T490s and X390 User Guide
Press to turn on the computer or put the computer to sleep mode. To turn off the computer, open the Start menu, click Shut down. Power, and then select The indicator in the power button shows the system status of your computer. 1. Power button • Blinking for three times: The computer is initially connected to power. • On: The computer is on. • Off: The computer is off or in hibernation mode. • Blinking rapidly: The computer is entering sleep or hibernation mode.
Left 1. USB-C™ connector (USB 3.1 Gen 1) • Charge your computer. • Charge USB-C compatible devices with the output voltage and current of 5 V and 1.5 A. • Transfer data at USB 3.1 speed, up to 5 Gbps. • Connect to an external display: – USB-C to VGA: 1900 x 1200 pixels, 60 Hz – USB-C to DP: 3840 x 2160 pixels, 60 Hz • Connect to USB-C accessories to help expand your computer functionality. To purchase USB-C accessories, go to https://www.lenovo.com/accessories.
3. Ethernet extension connector Gen 2 Make your computer thinner than the ones with a standard Ethernet connector. Use a ThinkPad Ethernet Extension Adapter Gen 2 to connect your computer to a local area network (LAN) through this connector. The ThinkPad Ethernet Extension Adapter Gen 2 is available as an option and shipped with some computer models only. You can purchase a ThinkPad Ethernet Extension Adapter Gen 2 from Lenovo at: https://www.lenovo.com/accessories. 4.
Right 1. Smart-card slot* Use smart cards for authentication, data storage, and application processing. Within large organizations, you might also use smart cards for strong security authentication of single sign-on (SSO). See “Use a smart card” on page 30. With the Always On USB feature enabled, the Always On USB 3.1 connector Gen 1 can charge a USB-compatible device when the computer is on, off, in sleep mode, or in hibernation mode.
Rear The indicator in the ThinkPad logo on the computer lid and the indicator in the power button show the system status of your computer. • Blinks for three times: The computer is initially connected to power. 1. System status indicator • On: The computer is on (in normal mode). • Off: The computer is off or in hibernation mode. • Blinks rapidly: The computer is entering sleep or hibernation mode. • Blinks slowly: The computer is in sleep mode. 2.
Bottom ThinkPad T490s ThinkPad X390 1. Docking-station hook holes Use the docking-station hook holes to secure a supported docking station. If the computer stops responding and you cannot turn it off by pressing the power button, reset your computer: 2. Emergency-reset hole 1. Disconnect your computer from ac power. 2. Insert a straightened paper clip into the hole to cut off power supply temporarily. 3. Connect your computer to ac power and then turn on your computer. 3.
Features and specifications ThinkPad T490s • Width: 225.8 mm to 226.45 mm (8.89 inches to 8.91 inches) • Depth: 328.8 mm to 329.15 mm (12.94 inches to 12.95 inches) • Thickness: 16.95 mm to 18.05 mm (0.67 inches to 0.71 inches) Dimensions ThinkPad X390 • Width: 217.2 mm (8.55 inches) • Depth: 312 mm (12.28 inches) • Thickness: 17.4 mm to 17.8 mm (0.68 inches to 0.
• Audio connector • Docking-station connector • Ethernet extension connector Gen 2 • HDMI connector Connectors and slots • Nano-SIM-card and microSD-card slot • One Always on USB 3.1 connector Gen 1 • One USB 3.1 connector Gen 1 • One USB-C connector (USB 3.
Chapter 2. Get started with your computer Get started with Windows 10 Learn the basics of Windows 10 and start working with it right away. For more information about Windows 10, see the Windows help information. Windows account To use the Windows operating system, a user account is required. It can either be a Windows user account or a Microsoft account. Windows user account When you start Windows for the first time, you are prompted to create a Windows user account.
Windows user interface 1. Account Change account settings, lock the computer, or sign out from the current account. 2. Settings Launch Settings. 3. Power Shut down, restart, or put the computer into sleep. 4. Start button Open the Start menu. 5. Windows Search Type what you are looking for in the search box and get search results from your computer and the Web. 6. Task View Display all opened apps and switch among them. 7.
Launch an app • Open the Start menu and select the app you want to launch. • Use Windows Search. Windows label Your computer might have a Windows 10 Genuine Microsoft label affixed to its cover depending on the following factors: • Your geographic location • Edition of Windows 10 that is preinstalled Go to https://www.microsoft.com/en-us/howtotell/Hardware.aspx for illustrations of the various types of Genuine Microsoft labels.
Connect to a cellular network If your computer has a wireless wide area network (WAN) card and a nano-SIM card installed, you can connect to a cellular data network and get online using the cellular signal. Note: The cellular service is provided by authorized mobile service carriers in some countries or regions. You must have a cellular plan from a service carrier to connect to the cellular network. To establish cellular connection: 1. Insert a straightened paper clip into the hole in the tray 1 .
– Always On USB – Battery – Camera – Computer display – Keyboard – Microphone – Speakers – Trackpad – TrackPoint • Health & Support Monitor your computer health and get personalized support of your computer. You can: – Scan the computer hardware and diagnose hardware problems. – Look up computer warranty status (online). – Access User Guide. – Read tips and tricks articles customized for your computer. • Lenovo Wi-Fi Security Protect your computer from malicious Wi-Fi networks.
Note: The check box is not selectable when the Privacy Guard feature is enabled. If the automatic Privacy Guard feature for passwords is selected and a password input field is detected on the screen, the feature will turn on automatically to protect your password from being peeked at by others. When no password input field is detected on the screen, the feature will turn off automatically. Tips on using the Privacy Guard feature • To increase privacy level, press environments.
Use the keyboard shortcuts The special keys on the keyboard help you work more easily and effectively. ThinkPad T490s ThinkPad X390 Open the Start menu. 1. Windows logo key For information about using this key with other keys, see the Windows help information. Switch the letter case between the upper case and lower case. 2. Caps Lock key When the key indicator is on, you can type uppercase letters. Invoke the special function printed as an icon on each key or standard function.
Switch the function of the F1–F12 keys between the standard function and special function printed as an icon on each key. When the Fn Lock indicator is on: • Press F1-F12 to use the standard function. • Press Fn+F1-F12 to use the special function. When the Fn Lock indicator is off: • Press Fn+F1-F12 to use the standard function. • Press F1-F12 to use the special function. Mute or unmute the speakers. When the key indicator is on, the speakers are muted.
Fn+K Equal the ScrLK or Scroll Lock key on a conventional external keyboard. Fn+P Equal the Pause key on a conventional external keyboard. Fn+S Equal the SysRq key on a conventional external keyboard. Fn+4 Put the computer to sleep mode. To wake up the computer, press Fn or the power button. Fn+Left arrow key Equal the Home key. Fn+Right arrow key Equal the End key.
Disable the TrackPoint pointing device The TrackPoint pointing device is active by default. To disable the device: 1. Go to Control Panel and view by Large icons or Small icons. 2. Click Mouse. Then, follow the on-screen instructions to complete the setting. Replace the pointing-stick nonslip cap Note: Ensure that the new cap has grooves a . Use the trackpad The entire trackpad surface is sensitive to finger touch and movement.
You also can tap anywhere on the surface of the trackpad with two fingers to perform the right-click action. Use the touch gestures Tap Two-finger tap Tap anywhere on the trackpad with one finger to select or open an item. Tap anywhere on the trackpad with two fingers to display a shortcut menu. Two-finger scroll Two-finger zoom out Put two fingers on the trackpad and move them in the vertical or horizontal direction. This action enables you to scroll through the document, Web site, or apps.
Tap once Tap twice quickly • From the Start menu: Open an app or item. Open an app or item from the desktop. • From the desktop: Select an app or item. • In an open app: Perform an action such as Copy, Save, and Delete, depending on the app. Tap and hold Slide Open a shortcut menu. Scroll through items, such as lists, pages, and photos. Drag an item to the location you want Move two fingers closer together Move an object. Zoom out.
• The multi-touch screen is a glass panel covered with a plastic film. Do not apply pressure or place any metallic object on the screen, which might damage the touch panel or cause it to malfunction. • Do not use fingernails, gloved fingers, or inanimate objects for input on the screen. • Regularly calibrate the accuracy of the finger input to avoid a discrepancy.
Connect to an external display Connect your computer to a projector or a monitor to give presentations or expand your workspace. Connect to a wired display 1. Connect the external display to an appropriate video connector on your computer, such as the HDMI connector, USB-C connector (USB 3.1 Gen 1), or Thunderbolt 3 connector (USB-C). 2. Connect the external display to an electrical outlet. 3. Turn on the external display.
• PC screen only: Displays the video output only on your computer screen. Note: Depending on the situation, you might see Disconnect, PC screen only, Computer only, or Disconnect projector. • Duplicate: Displays the same video output on both your computer screen and an external display. • Extend: Extends the video output from your computer display to an external display. You can drag and move items between the two displays. • Second screen only: Displays the video output only on an external display.
26 T490s and X390 User Guide
Chapter 3. Explore your computer Manage power Use the information in this section to achieve the best balance between performance and power efficiency. Check the battery status The battery status icon or is in the Windows notification area. You can check the battery status, view the current power plan, and access battery settings quickly. Click the battery status icon to display the percentage of battery power remaining and change the power mode. A warning message is displayed when the battery is low.
• If one computer is off, in sleep mode, or hibernation mode, enable the Always On USB feature in UEFI BIOS in the computer. To enable the Always On USB feature, do the following: 1. Enter the UEFI BIOS menu. See “Enter the UEFI BIOS menu” on page 43. 2. Click Config ➙ USB ➙ Always On USB to enable the Always On USB feature. Check the battery temperature 1. Open the Start menu and click Lenovo Vantage. 2. Click Hardware Settings ➙ Power. 3.
Connect a Bluetooth-enabled device You can connect all types of Bluetooth-enabled device to your computer, such as a keyboard, a mouse, a smartphone, or speakers. The devices must be within a short distance, usually 10 meters (33 feet), from the computer. 1. Turn on Bluetooth on the computer. • Press or . • Open the Start menu, and then click Settings ➙ Devices ➙ Bluetooth & other devices. Turn on the Bluetooth switch. 2. Click Add Bluetooth or other device ➙ Bluetooth. 3.
• Secure Digital High-Capacity (SDHC) USH-1 card Attention: • Before handling the microSD card, touch a metal table or a grounded metal object. Otherwise the card might get damaged by the static electricity from your body. • During the data transfer, do not put your computer into sleep mode; otherwise, your data could get damaged. Replace or install a microSD card: Note: Depending on the model, your nano-SIM-card and microSD-card tray might look slightly different from the illustrations in this topic. 1.
Install the card 1. Locate the card slot. See “Right” on page 6 2. Insert the card firmly into the card slot until it is secured in place. Ensure that the metal contacts are facing upward and pointing toward the card slot. Remove the card Attention: Before removing a card, eject the card from the Windows operating system first. Otherwise, data on the card might get corrupted or lost. 1. Click the triangular icon in the Windows notification area to show hidden icons.
32 T490s and X390 User Guide
Chapter 4. Accessories This chapter provides instructions on how to use hardware accessories to expand your computer capabilities. Purchase options Lenovo has a number of hardware accessories and upgrades to help expand the capabilities of your computer. Options include memory modules, storage devices, network cards, port replicators or docking stations, batteries, power adapters, keyboards, mice, and more. To shop at Lenovo, go to https://www.lenovo.com/accessories.
Front view Note: The following illustration is based on ThinkPad Basic Docking Station. The ThinkPad Pro Docking Station and ThinkPad Ultra Docking Station might look slightly different. Use the system lock in the following ways: • Locked position computer. 1. System lock : The latch is locked, and you cannot attach or detach your • Unlocked position your computer. : The latch is unlocked, and you can attach or detach • Removal position slot.
Rear view Figure 1. ThinkPad Basic Docking Station Figure 2. ThinkPad Pro Docking Station Figure 3. ThinkPad Ultra Docking Station Connectors ThinkPad Basic Docking Station ThinkPad Pro Docking Station ThinkPad Ultra Docking Station 1. Audio connector √ √ √ 2. ac power connector √ √ √ 3. DisplayPort® connector √ √ √ 4. VGA connector √ 5. USB 2.0 connector √ √ 6. Always On USB 3.1 connector Gen 1 √ √ 7. USB 3.1 connector Gen 1 √ √ 8. Ethernet connector √ √ √ 9.
Attach a docking station Notes: • The ThinkPad Basic Docking Station does not ship with a system lock installed. If you do not purchase and install a system lock, skip step 4 and step 7 in the following instruction. • If you do not connect the docking station to ac power, the computer attached runs on battery power. 1. Connect the docking station to ac power. 2. Disconnect the cables and devices from the left side of the computer. 3. Turn the system lock key to the unlocked position ( ). 4.
Note: If the indicator is off, your computer is not attached to the docking station successfully. To solve the problem, detach and reattach the computer. 6. Turn the system lock key to the locked position ( ). Attention: When the computer is attached to a docking station, always hold the whole assembly when you need to move your computer. Otherwise the docking station might drop down. Detach a docking station Note: The ThinkPad Basic Docking Station does not ship with a system lock installed.
2. Slide the latch in the direction as shown 1 to release the computer, and then grasp both sides of the computer to remove it 2 . Connect multiple external displays You can connect multiple external displays to a supported docking station. To ensure that the multiple displays work correctly, observe the following guidelines and connect the external displays to the appropriate connectors.
Chapter 5. Secure your computer and information Lock the computer Lock your computer to a desk, table, or other fixtures through a compatible security cable lock. Note: The slot supports cable locks that conform to the Kensington MicroSaver® lock standards (using Tbar™ locking technology) or MiniSaver® lock standards (using Cleat™ locking technology). You are responsible for evaluating, selecting, and implementing the locking device and security feature.
Supervisor password The supervisor password protects the system information stored in UEFI BIOS. When entering the UEFI BIOS menu, enter the correct supervisor password when you are prompted by the icon . You also can press Enter to skip the password prompt. However, you cannot change most of the system configuration options in UEFI BIOS. If you have set both the supervisor password and power-on password, you can use the supervisor password to access your computer when you turn it on.
canceled. However, if you forget the hard disk password, Lenovo cannot reset your passwords or recover data from the storage drive. Use Power Loss Protection function (for selected models) For models shipped with an NVMe (Non-Volatile Memory express) M.2 solid-state drive, the M.2 solid-state drive features the Lenovo-unique PLP (Power Loss Protection) function to avoid data loss or damage.
• If you forget your power-on password, take your computer to a Lenovo-authorized servicer or a marketing representative to have the password canceled. • If you forget your hard disk password, Lenovo cannot reset your password or recover data from the storage drive. Take your computer to a Lenovo-authorized servicer or a marketing representative to have the storage drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.
Chapter 6. Configure advanced settings This chapter provides information about UEFI BIOS, RAID, recovery, operating system installation, and system management. UEFI BIOS This section introduces what is UEFI BIOS and the operations you can perform in UEFI BIOS. What is UEFI BIOS UEFI BIOS is the first program that the computer runs when the computer is turned on. UEFI BIOS initializes the hardware components and loads the operating system and other programs.
4. Press F10 to save the changes and exit. To change the startup sequence temporarily: 1. Restart the computer. When the logo screen is displayed, press F12. 2. Select the device that you want the computer to start from and press Enter. Set the system date and time 1. Restart the computer. When the logo screen is displayed, press F1. 2. Select Date/Time and set the system date and time as desired. 3. Press F10 to save changes and exit.
Note: The items in the graphical user interface (GUI) might change without notice. 1. Open the Start menu, and then click Settings ➙ Update & Security ➙ Recovery. 2. In the Reset this PC section, click Get started. 3. Follow the on-screen instructions to reset your computer. Use advanced options Note: The items in the graphical user interface (GUI) might change without notice. 1. Open the Start menu, and then click Settings ➙ Update & security ➙ Recovery. 2.
5. Click Yes in the User Account Control window to allow the Recovery Media Creator program to start. 6. In the Recovery Drive window, follow the on-screen instructions to create a recovery USB drive. Use the recovery USB drive 1. Ensure that your computer is connected to ac power. 2. Connect the recovery USB drive to the computer. 3. Turn on or restart the computer. When the logo screen is displayed, press F12. The Boot Menu window opens. 4. Select the recovery USB drive as the boot device. 5.
9. Follow the on-screen instructions to install the device drivers and necessary programs. 10. After installing the device drivers, apply Windows Update to get the latest updates, for example the security patches. 11. Go to Microsoft Store to download and install the latest version of Lenovo Vantage. Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the UEFI BIOS menu. Otherwise, the operating system will not start correctly.
48 T490s and X390 User Guide
Chapter 7. CRU replacement What are CRUs Customer Replaceable Units (CRUs) are parts that can be upgraded or replaced by the customer. The computers contain the following types of CRUs: • Self-service CRUs: Refer to parts that can be installed or replaced easily by customer themselves or by trained service technicians at an additional cost. • Optional-service CRUs: Refer to parts that can be installed or replaced by customers with a greater skill level.
5. Clear the Turn on fast startup check box, and then click Save changes. To disable the built-in battery: 1. Restart your computer. When the logo screen is displayed, immediately press F1 to enter the UEFI BIOS menu. 2. Select Config ➙ Power. The Power submenu is displayed. 3. Select Disable Built-in Battery and press Enter. 4. Select Yes in the Setup Confirmation window. The built-in battery is disabled and the computer turns off automatically. Wait three to five minutes to let the computer cool.
5. Install a new base cover assembly in place 1 . Press the left and right sides of the base cover assembly as shown 2 , and then tighten the screws in ascending alphabetical order (a to e) as illustrated 3 . 6. Turn the computer over. Connect the ac power adapter and all disconnected cables to the computer. Troubleshooting If the computer does not start up after you reinstall the base cover assembly, disconnect the ac power adapter and then reconnect it to the computer. M.
b. Click Intel Optane Memory and then follow the instructions on the screen to disable it. 2. Disable the built-in battery. See “Disable Fast Startup and the built-in battery” on page 49. 3. Turn off the computer and disconnect the computer from ac power and all connected cables. 4. Close the computer display and turn the computer over. 5. Remove the base cover assembly. See “Base cover assembly” on page 50. 6. Remove the screw that secures the M.2 solid-state drive 1 .
8. Reinstall the base cover assembly. 9. Turn the computer over. Connect the ac power adapter and all disconnected cables to the computer. Notes: If you install a new hybrid solid-state drive (with Intel Optane memory), enable Intel Optane memory by doing the following: 1. Restart your computer. When the logo screen is displayed, immediately press F1 to enter the UEFI BIOS menu. 2. Select Config ➙ Storage ➙ Controller mode. Ensure that RST mode is selected. 3. Go to https://support.lenovo.com.
6. Install a new M.2 solid-state drive by doing the following: a. Align the contact edge of the new M.2 solid-state drive with the key in the slot. Then, carefully insert the drive into the slot 1 . b. Put the bracket in place 2 . Then, install the screws to secure the bracket 3 . 7. Reinstall the base cover assembly. 8. Turn the computer over. Connect the ac power adapter and all disconnected cables to the computer.
5. Remove the wireless-WAN card by doing the following: Note: A Mylar film might cover the wireless-WAN card. To access the wireless-WAN card, open the film first. a. Hold the cable connector with your fingers and gently disconnect each cable from the wireless-WAN card 1 . Then, remove the screw that secures the wireless-WAN card 2 . The card is released from the secured position and pivots upward. b. Carefully remove the wireless-WAN card out of the slot 3 . Chapter 7.
6. Install a new wireless-WAN card by doing the following: a. Align the contact edge of the new wireless-WAN card with the key in the slot. Then, carefully insert the card into the slot at an angle of about 20 degrees 1 . Pivot the card downward 2 . b. Install the screw to secure the wireless-WAN card in place 3 . Connect the antenna cables to the card 4 . Ensure that you connect the orange cable to the main connector on the card, and the blue cable to the auxiliary connector on the card. 7.
3. Take the tool out of the new keyboard package. Insert the tabs a and b into the slot between the TrackPoint buttons and the trackpad 1 . Slightly pivot the tool downward 2 to release the left and right TrackPoint buttons. Then, remove the two TrackPoint buttons 3 . 4. Loosen the screws that secure the keyboard. Chapter 7.
5. Insert the tabs c and d into the two dents near the two screw heads as shown. 6. Pivot the tool in the direction as shown to release the keyboard 1 . Push the keyboard in the direction as shown by arrows 2 to release the latches from the keyboard bezel. 7. Pivot the keyboard slightly upward as shown by arrow 1 . Then, turn the keyboard over as shown by arrow 2 .
8. Put the keyboard on the palm rest as shown and detach the connectors. Then, remove the keyboard. 9. Attach the connectors and turn the keyboard over as shown. Chapter 7.
10. Insert the keyboard into the keyboard bezel as shown. Ensure that the front edge of the keyboard (the edge that is close to the display) is under the keyboard bezel. 11. Slide the keyboard in the direction as shown by the arrows. Ensure that the latches are secured under the keyboard frame.
12. Tighten the screws to secure the keyboard. 13. Take the new TrackPoint buttons out of the new keyboard package. Install the TrackPoint buttons as shown. 14. Connect the ac power adapter and all disconnected cables to the computer. Chapter 7.
62 T490s and X390 User Guide
Chapter 8. Help and support Frequently asked questions How do I access Control Panel? • Open the Start menu and click Windows System ➙ Control Panel. • Use Windows Search. How do I turn off my computer? Open the Start menu and click How do I partition my storage drive? https://support.lenovo.com/solutions/ht503851 Power. Then, click Shut down. 1. Press and hold the power button until the computer turns off. Then, restart the computer. 2.
Error messages If you see a message that is not included in the following table, record the error message first, then shut down the computer and call Lenovo for help. See “Lenovo Customer Support Center” on page 68. Message Solution 0190: Critical low-battery error The computer turned off because the battery power is low. Connect the ac power adapter to the computer and charge the batteries. 0191: System Security - Invalid remote change requested The system configuration change has failed.
Beep errors Lenovo SmartBeep technology enables you to decode beep errors with your smartphone when a black screen occurs with beeps from your computer. To decode the beep error with Lenovo SmartBeep technology: 1. Go to https://support.lenovo.com/smartbeep or scan the following QR Code. 2. Download the proper diagnostic app and install it on your smartphone. 3. Run the diagnostic app and place the smartphone near the computer. 4. Press Fn on your computer to emit the beep again.
Self-help resources Use the following self-help resources to learn more about the computer and troubleshoot problems. Resources How to access? Use Lenovo Vantage to: • Download and install the latest drivers and firmware. • Configure hardware settings. • Open the Start menu and click Lenovo Vantage. • Diagnose computer hardware problems. • Use Windows Search. • Check the computer warranty status. • Protect you computer from malicious Wi-Fi networks.
Call Lenovo If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support Center. Before you contact Lenovo Prepare the following before you contact Lenovo: 1. Record the problem symptoms and details: • What is the problem? Is it continuous or intermittent? • Any error message or error code? • What operating system are you using? Which version? • Which software applications were running at the time of the problem? • Can the problem be reproduced? If so, how? 2.
ThinkPad X390 Lenovo Customer Support Center During the warranty period, you can call Lenovo Customer Support Center for help. Telephone numbers For a list of the Lenovo Support phone numbers for your country or region: • Go to https://pcsupport.lenovo.com/supportphonelist for the latest phone numbers. • Refer to the Safety and Warranty Guide that comes with your computer. Note: Phone numbers are subject to change without notice.
Purchase additional services During and after the warranty period, you can purchase additional services from Lenovo at https:// www.lenovo.com/services. Service availability and service name might vary by country or region. Chapter 8.
70 T490s and X390 User Guide
Appendix A. Important safety information Safety notices This information can help you safely use your computer. Follow and retain all information included with your computer. The information in this document does not alter the terms of your purchase agreement or the Limited Warranty. For more information, see "Warranty Information" in the Safety and Warranty Guide that comes with your computer. Customer safety is important. Our products are developed to be safe and effective.
Protect yourself from the heat generated by the ac power adapter. When the ac power adapter is connected to an electrical outlet and your computer, it generates heat. Extended contact with your body, even through clothing, may cause a skin burn. • Do not place the ac power adapter in contact with any part of your body while it is in use. • Never use it to warm your body. • Do not wrap the cords around the ac power adapter while in use. Prevent your computer from getting wet.
Handle your computer gently. Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer, display, or external devices. Carry your computer carefully. • Use a quality carrying case that provides adequate cushioning and protection. • Do not pack your computer in a tightly packed suitcase or bag. • Before putting your computer in a carrying case, make sure that it is off, in sleep mode, or in hibernation mode.
• Power cords, plugs, power adapters, extension cords, surge protectors, or power supplies that are cracked, broken, or damaged. • Signs of overheating, smoke, sparks, or fire. • Damage to a battery (such as cracks, dents, or creases), discharge from a battery, or a buildup of foreign substances on the battery. • A cracking, hissing, or popping sound, or strong odor that comes from the product.
When replacing CRUs, be cautious of sharp edges or corners that might cause injury. If you suffer an injury, seek medical care immediately. Power cords and power adapters DANGER Use only the power cords and power adapters supplied by the product manufacturer. The power cords shall be safety approved. For Germany, it shall be H03VV-F, 3G, 0.75 mm2, or better. For other countries, the suitable types shall be used accordingly. Never wrap a power cord around a power adapter or other object.
Plugs and outlets DANGER If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.
General battery notice DANGER Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty. Battery abuse or mishandling can cause overheat, liquid leakage, or an explosion. To avoid possible injury, do the following: • Do not open, dissemble, or service any battery. • Do not crush or puncture the battery.
The Lenovo-authorized repair facilities or technicians recycle Lenovo batteries according to local laws and regulations. When replacing the lithium coin-cell battery, use only the same type or equivalent type that is recommended by the manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of. Swallowing the lithium coin-cell battery will cause chocking or severe internal burns in just two hours and might even result in death.
Heat and product ventilation DANGER Computers, ac power adapters, and many accessories can generate heat when turned on and when batteries are charging. Notebook computers can generate a significant amount of heat due to their compact size. Always follow these basic precautions: • When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot.
Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not use your computer during a lightning storm. • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. • Connect all power cords to a properly wired and grounded electrical outlet. • Connect properly wired outlets to any equipment that will be attached to this product.
Liquid crystal display (LCD) notice CAUTION: The liquid crystal display (LCD) is made of glass, and rough handling or dropping the computer can cause the LCD to break. If the LCD breaks and the internal fluid gets into your eyes or on your hands, immediately wash the affected areas with water for at least 15 minutes; if any symptoms are present after washing, get medical care.
Glass parts notice CAUTION: Some parts of your product may be made of glass. This glass could break if the product is dropped on a hard surface or receives a substantial impact. If glass breaks, do not touch or attempt to remove it. Stop using your product until the glass is replaced by trained service personnel. Static electricity prevention Static electricity, although harmless to you, can seriously damage computer components and options. Improper handling of static-sensitive parts can damage the part.
Cleaning and maintenance With appropriate care and maintenance your computer will serve you reliably. The following topics offer information to help you keep your computer working with best performance. Basic maintenance tips Here are some basic points about keeping your computer functioning properly: • If possible, place your computer in a well-ventilated and dry area without direct exposure to sunshine.
84 T490s and X390 User Guide
Appendix B. Accessibility and ergonomic information This chapter provides information about accessibility and ergonomics. Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience. You also can get the most up-to-date accessibility information from the following Web site: https://www.
keyboard with all the standard keys. You can select keys using the mouse or another pointing device, or you can tap to select the keys if your computer supports multi-touch screen. • High Contrast High Contrast is a feature that heightens the color contrast of some text and images on your screen. As a result, those items are more distinct and easier to identify. • Personalized keyboard Adjust keyboard settings to make your keyboard easier to use.
– Change the size of all the items on your screen. 1. Right-click a blank area on the desktop and then click Display settings ➙ Display. 2. Change the item size by following the on-screen instructions. For some applications, your configuration might not take effect until you sign out and then sign in again. – Change the size of the items on a Web page. Press and hold Ctrl, and then press the plus-sign key (+) to enlarge or the minus-sign key (–) to reduce the text size.
Display: Position the display to maintain a comfortable viewing distance of 510 mm to 760 mm (20 inches to 30 inches). Avoid glare or reflections on the display from overhead lighting or outside sources of light. Keep the display screen clean and set the brightness to levels that enable you to see the screen clearly. Press the brightness control keys to adjust display brightness. Head position: Keep your head and neck in a comfortable and neutral (vertical, or upright) position.
Appendix C. Supplemental information about the Ubuntu operating system In limited countries or regions, Lenovo offers customers an option to order computers with the preinstalled Ubuntu® operating system. If the Ubuntu operating system is available on your computer, read the following information before you use the computer. Ignore any information related to Windows-based programs, utilities, and Lenovo preinstalled applications in this documentation.
90 T490s and X390 User Guide
Appendix D. Compliance information This chapter provides regulatory, environmental, RoHS, and ENERGY STAR information about Lenovo products. Radio frequency compliance statements Computer models equipped with wireless communications comply with the radio frequency and safety standards of any country or region in which it has been approved for wireless use.
The following illustration shows the antenna locations on your computer: 1 2 3 4 Wireless-LAN antenna (main) Wireless-WAN antenna (main, for selected models) Wireless-WAN antenna (auxiliary, for selected models) Wireless-LAN antenna (auxiliary) Locate wireless regulatory notices For more information about the wireless regulatory notices, refer to the Regulatory Notice at https:// support.lenovo.com.
Mexico Advertencia: En Mexico la operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada. Singapore Korea 무선설비 전파 혼신 (사용주파수 2400∼2483.5 , 5725∼5825 무선제품해당) 해당 무선설비가 전파혼신 가능성이 있으므로 인명안전과 관련된 서비스는 할 수 없음 SAR 정보 본 장치는 전파 노출에 대한 가이드라인을 충족합니다. 본 장치는 무선 송수신기 입니다.
accordance with local regulations concerning waste electrical and electronic equipment (WEEE). These regulations determine the framework for the return and recycling of used appliances as applicable within each geography. This label is applied to various products to indicate that the product is not to be thrown away, but rather put in the established collection systems for reclaiming these end of life products.
Disposal of a lithium battery must comply with local ordinances and regulations. Dispose of a disused battery from Lenovo notebook computers Your Lenovo notebook computer has a lithium ion battery or a nickel metal hydride battery. If you are a company employee who uses a Lenovo notebook computer and need to dispose of a battery, contact the proper person in Lenovo sales, service, or marketing, and follow that person's instructions. You also can refer to the instructions at: https://www.lenovo.
and accumulators on the environment and human health due to the potential presence of hazardous substances. Before placing electrical and electronic equipment (EEE) in the waste collection stream or in waste collection facilities, the end user of equipment containing batteries and/or accumulators must remove those batteries and accumulators for separate collection.
Battery recycling information for the United States and Canada Restriction of Hazardous Substances (RoHS) Directive of countries and regions The latest environmental information about Lenovo products is available at: https://www.lenovo.
98 T490s and X390 User Guide
Taiwan RoHS Electromagnetic emission notices Federal Communications Commission (FCC) Supplier’s Declaration of Conformity The following information refers to the following products: • ThinkPad T490s, machine types: 20NX and 20NY • ThinkPad X390, machine types: 20Q0 and 20Q1 Appendix D.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
This product has been tested and found to comply with the limits for Class B equipment according to European Standards harmonized in the Directives in compliance. The Class B requirements for equipment are intended to offer adequate protection to broadcast services within residential environments.
Certification-related information Product name Compliance ID Machine type(s) ThinkPad T490s TP00105A 20NX and 20NY ThinkPad X390 TP00106A 20Q0 and 20Q1 The latest compliance information is available at: https://www.lenovo.
Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo. ENERGY STAR model information ENERGY STAR is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with an ENERGY STAR compliant designation.
104 T490s and X390 User Guide
Appendix E. Notices and trademarks Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary.
