Laptop User Manual

Table Of Contents
Actions:Verifythat:
1.Theprinteristurnedonandisonline.
2.Paperisloadedcorrectly.
3.Theprintersignalcableissecurelyconnectedtothecorrectparallel,serial,orUSBconnectoronthe
computer.
Note:Non-IEEE-approvedprintersignalcablesmightcauseunpredictableproblems.
1.Anydevicedriversandothersoftwarethatcamewiththeprinterarecorrectlyinstalled.
2.Youhaveassignedtheprinterportcorrectlyinyouroperatingsystem,applicationprogram,orBIOS
settings.FormoreinformationaboutBIOSsettings,seeChapter7“UsingtheSetupUtilityprogram”
onpage89.
Iftheproblempersists,runthetestsdescribedinthedocumentationthatcomeswithyourprinter.Ifyou
cannotcorrecttheproblem,havethecomputerserviced.SeeChapter11“Gettinginformation,help,and
service”onpage119
.
Serialportproblems
Usethisinformationtotroubleshoottheserialportanddevicesattachedtotheserialport.
Symptom:Serialportcannotbeaccessed.
Actions:
Ensuretheserialcableissecurelyconnectedtotheserialportonthecomputerandtotheserialdevice.If
theserialdevicehasitsownpowercord,ensurethatitisattachedtoaproperlygroundedelectricaloutlet.
IftheserialdevicehasitsownOn/Offswitch,ensurethatitisintheOnposition.
IftheserialdevicehasanOnlineswitch,ensurethatitisintheOnlineposition.
Iftheserialdeviceisaprinter,ensurethatpaperisloadedcorrectly.
Verifythatanysoftwaresuppliedwiththeserialdeviceiscorrectlyinstalled.Refertothedocumentation
fortheserial-deviceoption.
Ensurethattheserial-portadapter,ifyouaddedone,isproperlyinstalledandrmlyseated.
Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,seeChapter11“Gettinginformation,help,andservice”onpage119.
Softwareproblems
Selectyoursymptomfromthefollowinglist:
“Whenusingasortfeature,datesdonotsortinthecorrectorder”onpage116
“Softwaredoesnotworkasexpected”onpage116
Whenusingasortfeature,datesdonotsortinthecorrectorder
Symptom:Whenusingasortfeature,datesdonotsortinthecorrectorder.
Action:Somesoftwaredevelopedbeforetheyear2000usedonlythelasttwodigitsofayeartosort
dates,alwaysassumingthersttwodigitswere19.Consequently,theseprogramssortdatesoutoforder.
Checkwithyoursoftwaremanufacturertoseeifanyupdatesareavailable.Manysoftwaremanufacturers
makeupdatesavailablefromtheWorldWideWeb.
Softwaredoesnotworkasexpected
Symptom:Softwaredoesnotworkasexpected.
116ThinkCentreUserGuide